Polo Club Condominiums
Resident · 2013
My son has been in Athens for three years. He has lived at three locations.Polo Club is the worst.Management is very unprofessional.The property manager hides behind the young office workers whenever a issue arises.She will not give you the courtesy of a phone conversation.I'll admit that I paid rent on the 5th of the month,I did not realize that it was due by the 4th.I don't mind paying the $25 late fee but I paid rent on their provided web-site and was not informed at that time that I was late. I did not find out until the 15th of the month when my son called saying he had received a "text" regarding the late fee.I tried to call to see if it would be possible to waive the fee,we've never been late before.All I could talk to was the young office help. When I ask the polite young man if I could talk to the property manager he said she was at a meeting, when I ask if she could give me a call, he said she did not have time.I paid late by one day. I'll pay the $25 fee.Customer Service is very POOR.I wish I would have read all the complaints about Polo Club beforehand.