This will be my third year living at The Reserve and honestly, I would have moved by now, but didn't want to bother with that and had other circumstances. The apartments are okay-they're a little dirty and outdated, but for the price and location it's okay. The location, rent price, pool and free food they give out from time to time are probably the best benefits I've experienced, but my major problem is with the staff. As nice as they may be, the staff can be incredibly incompetent. Upon moving in, our apartment had a HUGE roach problem (it was absolutely disgusting), and it took almost a full week to finally get a maintenance person in there to somewhat fix it. They say they spray for bugs often, but it hasn't had any effect in our apartment. The maintenance staff has also presented issues-they've tracked in mud on our carpets before and failed to clean it up as they left and have also caused us discomfort several times by entering without even knocking even though we didn't file a work order. They also can be very poor at communicating. I once spent an hour on the phone negotiating an issue where they shut down their online payment portals during the time rent was due (how convenient) and then told me I didn't pay enough in rent at the last moment before they were going to charge a late fee, even though they had told me the amount over the phone so I could send them a check. I wasn't about to drive two hours from Atlanta just to give them a check, and finally after three phone calls, they bothered to check the previous portal history to see that I was correct and they were wrong. Overall, it seems the staff have many communication issues with one another and can be very lazy at times. 100% do not recommend if you don't want to deal with annoying issues such as these.
Reserve at Athens Manager07/02/2018
Please stop by anytime you are in Athens, we would love to show you all of our upgrades, introduce you to the new staff members, and tell you about new policies that have helped streamline information to residents. Thanks, Reserve Staff