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suitepee589
Resident · 2008 - 2009
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/27/2009
Overall, Riverwalk is a decently comfortable place. However, it is a little far from the UGA campus. When I moved in there were lots of stains on the carpet, our screen door was broken, and a several light fixtures were also broken. Lately, our water heater has been acting up, and Riverwalk have done little to rectify the situation. Here is a complaint I put in with the Better Business Bureau since they have done next to nothing to help us: I moved into my apartment at Riverwalk Townhomes in August of 2008. Since then, we have put in a total of three work orders regarding a faulty water heater. Per the lease agreement, Riverwalk is responsible for the maintenance of this and all other appliances they provided. Shortly after we moved in, we had immediate problems with the water heater, in that it leaked all over the floor and soaked our carpet. Maintenance fixed this, but we continued to incur problems with our water. The water was not hot for more than 2-3 minutes, so we put in another work order. The problem was seemingly fixed, but there was a great deal of noise still coming from the water heater. We put in yet another work order, but maintenance did not go in and fix anything. All of a sudden we incurred a massive electricity bill, about 3-4 times what the normal bill should have been. Seeing that our electricity usage has acutally lowered due to the warmer climate, it is outrageous that our bill could have risen that much. After constantly calling Riverwalk Townhomes has only sent out the maintenance man again, without acknowledging a problem with our water heater. They still claim there is no problem with their appliances. However, we have had an electrician from GA Power to come and acknowledge that our usage has been very sporadic, ranging from 30 KWH some days to 140 KWH others. I have been told in the past that these work orders are kept on file. Now after contacting the main office requesting to see the past work orders, they refuse to provide any information. Now we are left with a $675.73 electricity bill.
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River Walk Townhomes

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