Review History for anonymous

Serene at Riverwood


Review Author Icon

anonymous

Resident 2020

6/16/2020

I've lived here for a little more than 3 years and really had no concerns up until we began having issues needing maintenance. The maintenance team has pretty much remained the same and I'll often just see them wandering around. Previously we had electrical issues so they unscrewed all the outlets in the affected room (damaging the drywall). They ended up not fixing the issue but just disabling the affected electrical current so now we don't have use of our back patio lighting and we have damaged walls. In the process, they also damaged some of my personal property. This time around I made a request regarding my kitchen sink. They told me not to use it and that it would be a priority. I called every day for a week and was told the same thing over and over. After almost 2 weeks without use of my kitchen sink I went to the on-site office. While communicating my concerns regarding the maintenance team and my kitchen sink that I've been waiting 2 weeks to be fixed, the "leasing specialist" proceeded to laugh at me. When I explained that her behavior was invalidating she just continued laughing. I don't understand how that was professional at all. My concerns should matter as I do pay to reside here but I see that they do not. In all, it's a great place to live because it's close enough to downtown but still far away so you don't necessarily have to deal with the craziness during football season. As long as you don't ever need any work done within the apartment you should be fine living here.
    Manager

    6/23/2020

    Serene at Riverwood
    Thank you for your three years of loyalty to our lovely, ideally located community. We're sorry to see your disappointment with recent maintenance response time and our communications. We strive for respectful interactions with all residents and hope you will allow us to demonstrate our commitment. If your kitchen sink maintenance is still pending, or you have any other concern, please contact us at sereneatriverwood@trinity-pm.com to discuss these matters so we may resolve them to your satisfaction.

    Review 4 out of 46

    Share This Review

    Check Availability

    Serene at Riverwood

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review