The new management does not seem as friendly as previous managers. The office is never open to where you can go in and speak face-to-face. The phone 9 times out of 10 goes to voicemail and no one returns your call. I wish maintenance was more professional because coming to do a repair smelling like cigarettes' is unprofessional. Also, maintenance does not clean up behind themselves. My biggest issue is that CUSTOMER SERVICE IS NON-EXISTENT.
The location is excellent which is probably why I stay. I am in walking distance to grocery, restaurants, bus stops, and campus.
Interior renovations definitely need to happen ASAP. I have had the same refrigerator since I moved in 2009. New fixtures are due on kitchen and bathroom sinks. I wish they would bring back monthly pest control and the bi-annually empty cabinets pest control. There use to be a time that you could not refuse pest control service and that was when there were no pest.
I will say that I feel safe in the community, however, there use to be regular police patrols and I would love for that to start again.
If customer service was improved this place would be super.
Manager
11/2/2021
University Garden Apartments
We always appreciate honest feedback from our loyal residents, and we are grateful you took the time to share your thoughts. We are glad to know that our location works so well for you, but please accept our sincere apologies if our team's responsiveness has not met your expectations. This is your home, and we are here to ensure that you are completely satisfied with it. If you would like to further discuss your concerns and/or suggestions about pest control, could you please reach out to us at customersatisfaction@stmkmgmt.com at your earliest convenience, so we can learn more and take steps to improve? Thank you!
1 Previous Review
Previous Review
Resident 114823
Verified Resident ā¢ 2009 - 2014
11/26/2014
I have lived in University Gardens Apartments for 5 years and I love it. The location is beyond great because you are near the grocery store, schools, and town. The library is right across the street and restaurants are with in walking distance also.