Review History for Justin_T211

Anthem on Ashley


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Justin_T211

Resident ā€¢ 2017 - 2019

7/2/2019

As a tenet of the building since they opened and through two management companies, I feel I have some good context to provide to future potential residents. I cannot recommend this place to anyone looking for an apartment. In summary, the building is poorly built and has several underlying issues that are coming to light. Allow me to provide some context and details: Since living in this community (a brand-new construction), the following has happened: -As of June 19: Pool is out of commission due to a crack in the foundation in the building. During the peak season, the pool is unusable and due to foundation issues. This is a HUGE problem and will not be resolved quickly or cheaply anytime soon. Their solution is to send us to sister properties in the meantime that has limited parking, no parking and other stipulations. -Elevator is down/doesn't work/works poorly every month. Seriously, it's the worst elevator imaginable -Call box is down frequently for guests. Want a friend to come up to your place? Good chance you'll have to go retrieve them instead -Package room: Has been down a few times but I've never had packages go missing as much as I have here. Some packages I request for an exchange or refund and then they magically show up a month later? Happens way too often and I now get any package of high value shipped elsewhere -Keg in office: Advertised as an amenity but it's worked once for me. -Theft: My bike was locked on the main level parking garage near the leasing office. My tires and components were stolen from the rack. After asking if they caught anything on tape, they told me "we didn't see anything" only to find out, there are NO CAMERA's on the property. They didn't say "we don't have any cameras" but told me "we didn't see anything" in a very common area. Other residents have had cars not only broken into but stolen from the SECURED GATE PARKING. Might be time to invest in some better security? -Speaking of security, they had a security officer onsite after one of the cars were stolen. That lasted about a month only never to come back -Restaurant being built on main level: Sounded like an awesome thing until it's been under construction for almost a year with no end in sight. My fiancƩ and I have gotten 4 nails/screws in our tires since they began building and I don't think it's coincidence. All in all, this building is a polished turd. We lived in another complex in the area and signed on to this place about 2 months before they were complete. The week of our move-in, our apartment wasn't ready and we had to live in another unit for 3 months. I tell you that to mention that the building seems "rushed" to complete as they were about 3+ months behind. With the pressure to hurry up and build this place, it seems they cut corners to go ahead and get revenue (residents) in. I was shocked to learn that the initial and previous management company decided to sell suddenly (within about a year). Now that all this has occurred, it's apparent as to why. This is speculation and I'm not sure how common this is in this industry, but seems they were aware of the corners cut and were glad to get out from under it sooner than later. The current management has inherited what is most likely a nightmare from the perspective of a resident. The positives are location, views, the neighbors and everything "looks" nice, but I know better with all the underlying issues. The maintenance guys are good and should also be recognized. When you pay a premium and what is likely higher than your friends' mortgage for a 700 sq. ft apartment, you expect better quality than this (the pool most recently). What resident doesn't want to use the most common amenity in the middle of the summer that you're still seemingly paying towards? No financial compensation is considered for what should be one of the best features in the building. All in all, we can't wait for our lease to end and would get out now if we didn't have to pay a penalty. Look elsewhere
    Manager

    7/25/2019

    Anthem on Ashley
    Thank you for taking the time to review our community. Feedback is critical so we can improve our resident experience. First, let me thank you for recognizing our maintenance team. They work hard and it is nice when they are recognized. We understand your frustrations regarding the pool. The damages to the pool deck did not cause any structural damages to the building per the builder and engineers hired to access the situation. We are disappointed with the length of time it has taken to start the repairs, but please understand the repair scope of work has to be reviewed by multiple entities, including the insurance carriers. We have been updating the community consistently and hope to have more information soon. While we did have problems with one of our elevators in January, there was always another elevator working and the issues have since been resolved. During this time, we installed an additional callbox at the other elevator so there would be no issues with guest access should one of the elevators go down again. Our package locker system gets full very quickly because residents don't pick up packages daily, but the overflow is storage is in our office and residents are welcome to come pick them up during business hours. The car theft you mentioned happened prior to Greystar management but after being made aware of the situation, we've installed reinforced gating. Justin, I'd love to sit down and talk with you about your concerns. Please reach out to me at your earliest convenience at anthemonashleymgr@greystar.com, so I can address your concerns. -Morgan Little, Community Manager

    Review 40 out of 91

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    Anthem on Ashley

    March 2024

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