Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 137.68 days |
Contact Property
Avana Westside Apartments
1040 Huff Road NW
Atlanta, GA 30318
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 137.68 days |
Dear resident- Thank you for taking the time to review the property. We take feedback seriously and will utilize this as a tool for continuous improvement. We would like to note that we, unfortunately, do not have any control of the power grid in the area, when the power goes out, this is a Georgia power item, affecting the immediate-area. Should you have any additional concerns that we might be able to address, please do contact me at the office, so that we might discuss. Kind regards, Tim W. - Community Manager - Avana Westside 404-367-9378
Hello- Thank you for the review and what sounds like a long-tenured residency! The property looks forward to brand new carpet installation in the remaining two buildings early 2021! Should you note any pests, kindly give us a call at the office; we do have a service provider who performs routine pest control for such weekly and are more than happy to send him your way should the need arise. Kind regards, Tim W. - Community Manager - Avana Westside
Good day, New manager here- It is regretful to hear of these feelings towards the community. As a solution-oriented company, we are fully open to receiving feedback (both the good and bad, as interpreted), and utilize this as a learning and training tool to better accommodate the needs of our valued residents. Should you wish to discuss any items of concern, my door will remain open, for a constructive conversation as to how we might best work together to resolve any present grievances that may exist. Sincerely, Tim W. – Community Manager- Avana Westside
Dear resident, I am sorry to hear that your experience, thus far, has been less than pleasant. If you would kindly give me a call at the office to discuss, at your convenience, that would be great. Thanks, Tim W. - Community Manager - Avana Westside
Dear Resident 806805, We regret to hear that you had a negative experience with us, but are appreciative of your feedback and hope for the opportunity to turn your experience around. Please contact me at the leasing office, so that we may discuss how we might best assist. Thanks, Tim W. - Community Manager - Avana Westside 404-367-9378
Verified Resident 771648, Thank you for your kind review; we are happy to pass along your comments to the team here at Avana Westside! Tim W. - Community Manager - Avana Westside
Thank you so much for your feedback! We are thrilled that you are enjoying your time with us at Avana Westside! Please let us know if we an assist with anything at all!
Hi Verified Resident, thank you for taking the time to leave a review for us at Avana Westside. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Thank you for this great review of Avana Westside!
Thank you so much for this wonderful review of our team at Avana Westside as well as the wonderful location. We look forward to continuing to exceed your expectations!
Thank you so much for your review! We are happy to hear that our staff and your home have been great. Please continue to let us know how we're doing so that we can always be improving.
Thank you for your feedback! We have met as a staff about all of your concerns and hope that you will give us the chance to correct these things going forward! We take our resident's responses seriously and want to improve in every way that we can.
We are so glad to hear you are enjoying your experience at Avana Westside! We would like to get more information on your experience with the guest parking app. Please reach out to our Community Manager at [email protected] We look forward to hearing from you!
We are disappointed to hear that your experience has been poor at Avana Westside. We would love the opportunity to improve it! Please reach out to our Community Manager at [email protected] We look forward to hearing from you and addressing your concerns!
Thank you so much for your feedback! We are glad to hear that you are enjoying most all aspects of the community. We look forward to utilizing your feedback to improve in the future!
Your satisfaction is our top priority! We do offer updated apartments with beautiful renovations and would love to give you a tour of them to potentially transfer you. We are working to keep the property clean daily with our housekeeping and groundskeeping team members paying attention to detail going forward. Thank you!
Thank you so much for your 5-star review! We are thrilled you love calling Avana Westside home. Please reach out to our team if we can help in any way!
Verified Resident, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. With a touch of tradition and a splash of contemporary flare, Avana Westside reflects the essence of modern-day Atlanta in a close-knit metro community. Our apartments in Atlanta's West Midtown Design District offer the ultimate in urban living, right in the heart of Georgia. This Westside location offers residents luxurious features and attentive conveniences, steeped in a rich mix of locally-flavored shops, restaurants and entertainment. Spacious apartment homes showcase gorgeous black-on-black designer appliances, expansive granite countertops and lofty 9-foot ceilings. Make an appointment today to tour Avana Westside apartments and experience our vision of modern urban living with a luxurious twist.
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Contact Property
Avana Westside Apartments
1040 Huff Road NW
Atlanta, GA 30318