Ratings & Prices for Cortland North Brookhaven, Atlanta, GA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	3
Office Staff	2.5
Maintenance	2
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.5 days

Ratings & Reviews (346 Reviews)

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Resident • 2020

03/11/2020

The construction is extremely shoddy at this complex to the point of being quite scary. For example the floor in the apartment is uneven/lumpy in many spots and drops off very noticeably as you approach the outermost wall, like at least a few inches. You will… See More

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Cortland North Brookhaven Manager

03/12/2020

Dear Resident, We hate to hear that the renovations in your home are not up to par. I would love the opportunity to talk with you further to discuss the issues you are having with your floor and island counter top so we can get those resolved to your satisfaction. I also would like to discuss the issues you are having with parking to see if we can help clear up any confusion on where visitor parking is located and work towards a resolution on any other parking issues you are experiencing. In regards to signage, we currently have signage on both entrances to the community notifying of the parking enforcement and we also have the visitor spaces marked on the pavement but we do encourage all residents to notify their guests of the parking policies within the community to make sure they are aware and know where they can park when they visit. If you can please reach out to me at 770.455.1877 or [email protected] I would like to work with you to address your concerns and hopefully turn your experience around. Thank you, Kelly B, Community Manager

Resident • 2019 - 2020

03/11/2020

If you are considering a move to Cortland North Brookhaven, this review is for you. I strongly advise you to re-think that decision. Cortland North Brookhaven is more concerned with charging its residents with as many fees as possible. A consistent compliant you'll find from other… See More

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Cortland North Brookhaven Manager

03/17/2020

Hello, I am so sorry to hear that your experience as a visitor to our community has not been great and that all of the visitor spaces were full when you came to visit. We are continuing to test various initiatives to ensure ours residents have ample parking when they come home, which sometimes means we aren't able to provide as many visitor spaces. We do encourage you to get added on to the lease if you stay over more than 14 days out of the month, that way you can get a parking decal issued and not have to worry about finding an open visitor space. However, we are also planning to add some additional visitors spaces in the coming weeks to help with that. I want to assure you both that we do not make any money off of parking violations that are issued. I would love the opportunity to discuss any other issues that your girlfriend has experienced while living here if she is able to stop by the leasing office or give us a call at 770.455.1877. Thank you, Kelly B., Community Manager

Verified Resident 709130 • vrp • 2019

10/22/2019

My AC was broken when I moved in and was not taken care of for days. It was also during the summer months when it was broken and no one helped to get it working. I have put in multiple requests for things to be fixed… See More

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Cortland North Brookhaven Manager

11/07/2019

Hello, Valued Resident We understand the frustration that you may have endured with your recent move-in experience. We would like to discuss this with you a little further. Please feel free to reach out as soon as possible, to make sure that we have corrected the concern at hand. You can contact us directly at [email protected] We look forward to speaking with you soon! -Your Team at Cortland North Brookhaven

Erny • Former Resident • 2018 - 2019

10/17/2019

I terminated my lease some months ago. My security deposit was deducted arbitrarily despite provisions of Georgian Law and above all wasn't returned. Regrettably, the landlord representatives are impermissibly violating rules of law for making money hoping tenants can protect their rights. Complaints were filed.

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Cortland North Brookhaven Manager

10/23/2019

Hello, Thank you for taking the time to bring these concerns to our attention. I can assure you that we do not arbitrarily deduct from any residents' security deposit. However, per our leases the cost of any damages done to the apartment during a resident's time in that home will be deducted from the deposit. I would be happy to look further into this for you at your convenience. Could you please reach out to me at [email protected]? I look forward to hearing from you! Leidalis S., Community Manager

Verified Resident 705162 • vrp • 2019

10/10/2019

We love this apartment complex! The front office has always been very helpful since before we moved in and continue to make us feel right a home! The community is very quiet and very welcoming, while the apartment itself is cozy and makes me want to… See More

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Cortland North Brookhaven Manager

10/16/2019

Hello, Valued Resident We know you have many choices in where to live and we are happy that you have chosen Cortland North Brookhaven as your home. We truly appreciate your rating of our community and we are happy to hear of your experience at our community. Please feel free to reach out to us at [email protected] if you ever need anything at all. -Your team at Cortland North Brookhaven

Verified Resident 355415 • vrp • 2004 - 2019

09/30/2019

I have been living in the community for more than 14 years and I love it. My daughter was born here. There are good schools in the neighborhood, in fact one of the top rates schools in DeKalb: primary, middle and high school. There are now… See More

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Verified Resident 686083 • vrp • 2019

08/27/2019

Probably the best community, staff, and apartment homes in Chamblee. I'm constantly impressed with the friendliness and responsiveness of everyone who works here. The only negative part of this apartment is the parking, but it was quickly solved by working with management. Would highly recommend in… See More

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Cortland North Brookhaven Manager

09/13/2019

Hi! Thank you for taking time out of your day to leave us such a positive review. I certainly agree that parking can at times be a pain point at the community. In an effort to maintain a positive resident experience, we added additional parking spaces, enforced parking rules as well as reduced parking garage pricing to address the ongoing parking issues we were experiencing at one point. Our hope, at the time, was that by addressing the issue, we were able to accommodate you and make your living experience at Cortland North Brookhaven an enjoyable one. Should you have any further questions or concerns, please feel free to reach out to me directly at [email protected] Once again, thank you for your kind words and positive feedback regarding our team. I hope you have an amazing week! Your Cortland North Brookhaven Team!

Verified Resident 685495 • vrp • 2012 - 2019

08/26/2019

I already have in above stmnt - I would recommend this complex once the complex is alerted via email that stealing things are not tolerated & will be subject to eviction. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx See More

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Verified Resident 658037 • vrp • 2019

06/28/2019

I've been living in the Cortland North Brookhaven community for a couple months now and the staff has blown me away with their prompt responses and level of service. I feel very appreciated to be here, and I love coming home to my apartment and showing… See More

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Cortland North Brookhaven Manager

07/03/2019

Hey neighbor! We're thrilled to hear that you've been blown away by our team! We work hard to deliver a community that our residents love to call home, so we greatly appreciate your feedback. If you ever need anything or have suggestions at all, please let us know! We're happy to help. -Your Cortland North Brookhaven Team

Verified Resident 641741 • vrp • 2018 - 2019

05/17/2019

Very good community and a very polite front office staff who are typically on top of things. The only major gripes that I have are: - The lack of parking in the evenings/night. - The newly implemented policy in which smoking is disallowed on a residents… See More

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Cortland North Brookhaven Manager

06/07/2019

Hello Neighbor, thanks for your praise and kind comments about our team. We understand your concerns and would like to discuss this with you into further detail. Please feel free to contact me at [email protected] or at 770-455-1877. Thank you again, for your kind review and I look forward to speaking with you soon. -Your Team at Cortland North Brookhaven

Verified Resident 637386 • vrp • 2019

05/08/2019

Very Good Community. Peaceful and Upscale apartments. Enjoying the living experience in this community. Especially, All the staff are good and very helpful. All the amenities are good. Community is welcoming and always lively.

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Cortland North Brookhaven Manager

05/09/2019

Hello Valued Resident, Thank you for taking the time to leave a review for us at Cortland North Brookhaven. We're happy we could meet your expectations! We are glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help! -Your Team at Cortland North Brookhaven

Verified Resident 636705 • vrp • 2019

05/07/2019

I like my community a lot, I just feel the grounds are not well kept and it effects how I feel each day when I am outside in my community. It could be much better for what I pay to live here and how Ive seen… See More

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Cortland North Brookhaven Manager

05/08/2019

Hello Valued Resident, We appreciate you taking the time to leave us this feedback. It's experiences like yours that really keep us motivated! We would like to have a better understanding about your experience. Please reach out to us at (770) 455-1877 at your earliest convenience and we will do our best to resolve this with you -Your Team at Cortland North Brookhaven

Verified Resident 635325 • vrp • 2012 - 2019

05/05/2019

Make the complex 100% smoke free by enforcing or checking the neigbhor are not somoking on patio - -Also make sure no dog waist are being left out there on grass Make the complex 100% smoke free by enforcing or checking the neigbhor are not somoking… See More

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Cortland North Brookhaven Manager

06/06/2019

Hello, Thank you for taking the time to leave us your feedback on Cortland North Brookhaven. We are indeed moving towards being a 100% smoke free community. As communicated to the community previously, all new leases and renewals now include the smoke-free addendum. Since we cannot change a lease in the middle of it, there are still a few residents not on the smoke-free addendum, but on renewal they will have to sign it. We have multiple doggy stations throughout the community to encourage our residents to follow our community rules and pick up after their pets. If you witness a resident not picking up after their pooch, please let us know so we can address this with them. Our service team walks the grounds routinely to ensure they are picked up, but if there is an area that we are missing, please let us know. I'd greatly appreciate a chance to speak with you in further detail. Please feel free to reach out to us at [email protected] or by stopping by the office. I look forward to hearing from you! -Your Cortland North Brookhaven Team

Verified Resident 449989 • vrp • 2016 - 2019

05/01/2019

I truly love this community. It is convenient, well maintained and the staff is amazing. What more can I ask for? The Resident experiences manage is the greatest. The new events are the greatest!!!!!!!

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Cortland North Brookhaven Manager

02/10/2018

Hi there, We wanted to reach out and thank you for taking the time to provide your honest feedback. We are excited to hear you are enjoying your time here, and glad you decided to call the Exchange home. If you need anything or have any questions please do not hesitate to reach out to myself or anyone one leasing team any time. Here's to better living,Stephen Drake, Business Manager

Verified Resident 634073 • vrp • 2018 - 2019

05/01/2019

My experience at Cortland North Brookhaven has been great. The location is wonderful - there are many restaurant and grocery options within walking distance. The staff have been courteous and knowledgable upon every encounter. See More

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Cortland North Brookhaven Manager

05/03/2019

Hello, Valued Resident Thank you so much for your positive comments about Cortland North Brookhaven! We're happy you have enjoyed our community and found our staff to be so supportive during your experience here at Cortland North Brookhaven. Until the next time we meet, take care! -Your Team at Cortland North Brookhaven

Verified Resident 550751 • vrp • 2017 - 2019

04/19/2019

I love this community and would highly recommend to anyone. Singles, couples, young and old are all accommodated. The location is convenient to everything you need or could want. There is a lot to offer in the area.

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Cortland North Brookhaven Manager

10/22/2018

Good day Valued resident, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Exchange At North Haven by Cortland. -Your team at Exchange at North Haven

Former Resident • 2015 - 2018

04/10/2019

This complex is the worst. Renter beware. Looks like they changed the name of the complex from exchange at north haven bc of all the bad reviews it has received. clever. Changing the name of the complex doesn't change the fact that complex is pure trash.… See More

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Cortland North Brookhaven Manager

04/21/2019

Hello there, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. The name change was not to hide anything, but is part of our company-wide efforts to master brand all of our communities. I would like to get some more details about your experience with us. Please reach out to Andrew Kuzmik at (770) 455-1877 or email me at [email protected], at your earliest convenience and we will do our best to resolve this with you. -Cortland North Brookhaven

Verified Resident 621976 • vrp • 2014 - 2019

04/01/2019

Great neighbor makes up for dog poop that covers the ground, always backed up dumpster and loud neighbors. Staff is friendly and maintence service is excellent. Gym was updated last year and its the best feature of the community

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Verified Resident 621948 • vrp • 2019

04/01/2019

Since we've moved in the staff has been one of the highlights. Helpful, knowledgeable, and kind, they've made the transition extremely smooth. We also love the upgraded interiors, community events, amenities, and walking distance to great restaurants/Marta. Overall we're extremely satisfied.

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Verified Resident 430504 • vrp • 2009 - 2019

03/23/2019

We have been tolerating the Constant Noise of an apparent Large Dog that stays in the above apartment us! It runs across the floor; it sounds like it's going to cave in! This has been a frequent problem w/ Residents who live above us w/ Dogs.… See More

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Cortland North Brookhaven Manager

12/14/2017

Dear Resident,Thank you for providing your honest feedback. Our apologies for the issues you are experiencing. We want to make sure that you all feel as comfortable in your home as possible, so for any issue you may be experiencing, please do not hesitate to reach out to our onsite team. I'd love to speak with you in regards to these concerns you have and address them as soon as possible. You can reach me at [email protected] or by stopping by the office.Regards, Stephen D., Business Manager

Resident • 2019

03/19/2019

I love this community because of the great location. The grounds are well maintained at all times. The staff is professional. Met with Savannah twice and she is very knowledgeable about the area. I will recommend this property to anybody!

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Cortland North Brookhaven Manager

03/26/2019

Hello, we are very happy to have provided you with such a positive experience! Thank you for recognizing all the hard work that Savannah does around here! We are truly lucky to have her on our team. Please feel free to reach out to us at [email protected] if you ever need anything at all. -Your Team at Exchange

Verified Resident 610316 • vrp • 2014 - 2019

03/02/2019

The years that Ive been here things have improved. Like the gym,also they added more parking. But took away the tennis court. Maintenance have been great at getting things done when I have a problem. And Im still in need of a new AC until.

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Cortland North Brookhaven Manager

03/12/2019

Verified Resident, Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your residency at Exchange. We would like to have a better understanding about your experience with your A/C unit. Please reach out to us at (770) 455-1877 at your earliest convenience and we will do our best to resolve this with you. We hope to see you soon! -Your Team at Exchange at North Haven

Verified Resident 609205 • vrp • 2017 - 2019

02/27/2019

Some of the staff is extremely helpful....................................,.,,,,,,,,,,,,((

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Cortland North Brookhaven Manager

03/02/2019

Hello neighbor, Thanks for taking the time to leave us a review. I am disappointed to see that you have rated us low in the noise and safety areas. I would greatly appreciate an opportunity to speak with you in further detail in regards to these concerns and see how we can turn your experience around. Please reach out to me at [email protected] or by stopping by the office. I look forward to hearing from you! Leidalis S., Community Manager

Verified Resident 401485 • vrp • 2001 - 2019

02/24/2019

I really enjoy living here, except for the tennis court being turned into a parking lot. But, the neighborhood is clean and attractive, and the staff is very friendly. Getting in or out of the community on Johnson Ferry Road can be very exasperating at certain… See More

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Verified Resident 602529 • vrp • 2019

02/09/2019

Front office and maintenance staff have been very helpful and friendly. The apartment was clean and well maintained upon move in. Lofted ceilings and crown molding, stainless steel kitchen appliances and granite counter tops give the apartment a premium feel.

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Cortland North Brookhaven Manager

02/25/2019

Hi Valued Resident, thank you so much for your positive comments about Exchange At North Haven by Cortland. Your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do! Thank you, and have a fantastic day! -Your Team at Exchange

•

Updated Review

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Manager

Features & Amenities

Parking

Garage

General

24-Hour Fitness Center
24-Hour Package Locker
24/7 Management
BBQ Grills
Clubhouse
Cortland Community Transfer Program
Courtyard with Grilling Area
Dog Park
Fitness Classes
Gated Community
Move-in Satisfaction Guarantee
Outdoor Patio with Fire Pit
Resident Car Care Center
Resort Style Swimming Pool with Fountain
Smoke Free
Spa

Pets

Dogs Allowed
Fee: $400 ~ 700
Restrictions: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland Partners communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
Pet Limit: 2
Cats Allowed
Fee: $400 ~ 700
Restrictions: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland Partners communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,379 - $1,703
SQ. FT.
891
Available
Avail.
6 Units
Model
Wyatt

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Price
Price
$1,404 - $1,615
SQ. FT.
742
Available
Avail.
2 Units
Model
Hastings

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Price
Price
$1,418 - $1,635
SQ. FT.
929
Available
Avail.
1 Units
Model
Francisco

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Price
Price
$1,438 - $1,718
SQ. FT.
868
Available
Avail.
5 Units
Model
Ellis

View Floor Plan

Price
Price
$1,450
SQ. FT.
890
Available
Avail.
N/A
Model
Conway

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1 Bedrooms, 1.5 Bathrooms

Price
Price
$1,650 - $1,670
SQ. FT.
992
Available
Avail.
N/A
Model
Wesley

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2 Bedrooms, 1 Bathroom

Price
Price
$1,559 - $1,872
SQ. FT.
994
Available
Avail.
3 Units
Model
Norte

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2 Bedrooms, 2 Bathrooms

Price
Price
$1,670 - $1,896
SQ. FT.
1,067
Available
Avail.
1 Units
Model
Weatherby

View Floor Plan

Price
Price
$1,759 - $2,359
SQ. FT.
1,224
Available
Avail.
5 Units
Model
Sebastian

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Price
Price
$1,918 - $2,173
SQ. FT.
1,338
Available
Avail.
2 Units
Model
Rearden

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3 Bedrooms, 2 Bathrooms

Price
Price
$2,178 - $2,273
SQ. FT.
1,446
Available
Avail.
1 Units
Model
Taggart

View Floor Plan

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing:

Welcome to the most sought-after residence in the Central Perimeter/Buckhead area. Our contemporary offerings entice residents to our one-, two- and three-bedroom floor plans. Under recent renovations, Cortland North Brookhaven boasts new community features and apartment upgrades such as dark wood cabinets, rich granite countertops, stainless steel, energy-efficient packages and more! Cortland North Brookhaven located right off Peachtree Blvd., in the Brookhaven area of Atlanta, GA, offers the convenience of being just minutes from Perimeter Centre, Lenox Mall, Phipps Plaza and Peachtree Golf Club. We are located close to I-285 and I-85 for an easy commute to downtown Atlanta.

Office Hours

Sunday: By Appointment Only
Monday: By Appointment Only
Tuesday: By Appointment Only
Wednesday: By Appointment Only
Thursday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

the prices for the rooms is it paid monthly or per annum?

[email protected] · December, 02 2017 · 1 answer

· Just Now

Hello, The price listed is the monthly rent. Feel free to email us at if you have any further questions.

Manager Response · January, 29 2018

Frequently Asked

What are noise levels like at Cortland North Brookhaven?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Cortland North Brookhaven?
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is Cortland North Brookhaven?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3.5 days to their community reviews in the past year.

Who manages Cortland North Brookhaven?
Cortland*

What is the pet policy at Cortland North Brookhaven?
Dogs Allowed
Fee: $400 ~ 700
Restrictions: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland Partners communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
Pet Limit: 2
Cats Allowed
Fee: $400 ~ 700
Restrictions: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland Partners communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths