Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 69 days |
Contact Property
M Street Apartments
950 Marietta Street
Atlanta, GA 30318
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 69 days |
We are so sorry for your experience you've had with us. I invite you to please contact the regional property manager at 678.538.4913 to help rectify your issues. We hope to hear from you soon.
Hello, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (678) 904-9140 when you can so we can address this situation directly. Thank you and have a great day.
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Thank you so much for rating M Street five stars! We're so glad to read that our staff has been a great help to you, since they always strive to provide exceptional customer service. We greatly appreciate your review, though if you have any additional comments please feel free to update this review at any time to let us know what you love about our community and how we can make your stay here even better.
Thank you so much! It makes us smile to see that you've been having a five-star experience with us. We're the thankful ones-- we're fortunate to have such wonderful residents like yourself. We hope you continue to love it here!
Thank you for this lovely five-star review and your eight years of loyalty! Here at M Street, we value the experiences of our residents, so we greatly appreciate you for sharing yours. We're thrilled you've been having such a satisfactory stay and, as always, please let us know if we can do anything to make your experience even better. We hope to serve you for many years more!
Oh no, we're so sorry to hear you had this experience. We do our best to create a comfortable and convenient environment for our residents, so feedback such as yours is very valuable. Please visit us in the office at your earliest convenience so that we can address your issue with the gate key, as well as any other concerns you may have. Thank you and we hope to improve your stay with us soon.
We are delighted to hear that you have been enjoying your time with us thus far. Our team strives to provide the best service possible, so if you ever need any assistance, please feel free to give us a call.
Our team is truly dismayed by this negative representation of our community, as we strive to provide an amazing experience for all of our residents, and are transitioning to make services more convenient and effective for all residents at M street. We sincerely apologize for failing to meet your expectations, and would be more than happy to sit down and address your concerns with you. Please feel free to come by the office anytime.
Ruth, we appreciate all resident reviews, though we're very concerned to read the details you provide in your review. Though this incident that occurred last year is certainly unfortunate, we would like to express that crime has no address and can occur in any community. Nevertheless, when incidents like this occur we do our best to deter criminal activity, including working closely with law enforcement and asking that our residents report any suspicious or illegal activity to our office and the proper authorities immediately. If you have any questions or if you would like to discuss your feedback in further detail, please don't hesitate to call our office. Thank you.
We are sorry to hear that you had a bad experience with us. Please stop by the office and talk to me, Alejandro, about this matter. I will be happy to make time to meet with you.
We are glad to hear your feedback about your stay here at M Street. We encourage the mail carriers to leave notification at every resident door, sometimes they fail to do so. Thank you for bringing this to our attention.
Thanks for sharing your review! We sincerely appreciate your honest feedback and are so pleased to hear how much you're loving M Street's convenient location. Please feel free to reach out to us if you ever need anything - we're just a phone call away!
Thank for taking the time to leave us this glowing review! We do our best to provide a cozy atmosphere for all our residents to enjoy, so we could not be happier to hear how comfortable and at home you feel within our community. Best of luck on your studies and please do not hesitate to let us know if you have any questions or requests that need our assistance!
It saddens us to hear that a resident has experienced inconvenience at this level in our community. We sincerely apologize and we take events like this very seriously and our team is taking steps to avoid having things like this happen in the future at M Street. You did the right thing by reporting this to the proper authorities, although we regret to hear they did not make it on the scene in time to rectify the situation. In regards to your other complaints, we appreciate you bringing these things to our attention and welcome you to point out problem areas so we can send someone out to take care of the pests and waste. We appreciate your residency and we hope there is an opportunity to restore your faith in us. Please feel free to come into the office with your concerns so our team and improve your experience.
All feedback we receive about our community and residential experience is valuable to our team. Thank you for bringing this to our attention. We apologize that this survey was sent to you so soon after move-in. We hope you take the time to update your responses once you are more settled into your new home. As always, we can be contacted at our office if you have any questions or concerns.
Thank you for your great feedback! We are glad to hear you are enjoying your time at M Street!
If you would like to stop by the office we can discuss your concerns regarding your neighbors. Please see me, Alejandro.
It's wonderful to hear you like living at M Street. We are also sorry you are experiencing noise issues. Please stop by the office to talk to me, Alejandro, about this.
We are sorry to hear that you have had an bad experience. Please come in and talk to me, Alejandro, about this.
Thank you so much for your positive feedback!
We are pleased to hear this information. We always want our residents to have a great experience. Thank you for your feedback!
Thank you so much for your wonderful feedback. We hope to continue to enjoy your time here with us!
We are sorry that you had a bad experience. We will continue to make efforts to correct such issues so that your stay at M Street can be a more pleasant experience.
N/A
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M Street Apartment Homes is located in the vibrant neighborhood known as West Midtown in the city of Atlanta and offers an exceptional and unique lifestyle not found at a traditional apartment community. With on-site retail shops and exquisitely designed apartment homes, M Street is truly one of a kind. We are located within walking distance from a variety of dining and entertainment choices, as well as the Georgia Institute of Technology. Our residents enjoy a designer pool, fitness center, coffee service, beautifully landscaped courtyards, and a lifestyle like no other.
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Contact Property
M Street Apartments
950 Marietta Street
Atlanta, GA 30318