We had a small gathering and a roach crawled on the television. After I reached out to management and I was told we new about the roaches before we moved in, we were under the impression that the issue would be resolved within 2 weeks. It is now going on 5 months and property manger has shown her attitude about an issue that was there before we moved to that apartment. I was told we would not receive a concession for our inconvenience and she would have never moved in with that issue.
Manager
5/2/2019
Montage Embry Hills
Hello there. Our team is disgruntled to hear about your concerns about pests as we would like to assist you as soon as possible. We are terribly sorry that you feel we have not adequately responded to this issue but rest assured help is on the way! Please reach out to our corporate line directly at bpmcares@bridgepm.com or (855) 515-2276 to sign up for our pest control service and discuss it in greater detail. It is always our goal to provide a 5-star experience to everyone so we hope to connect promptly.