vrp · 2019
I have lived here for two years now and I have had a generally negative experience. Management has seemed like a revolving door since I moved in 2017 and due to that their focus has seemed to always be gaining new customers instead of making sure their current residents are properly taken care of. I had many instances where I had to put in upwards of 5 work orders for one issue. One example was last year in May, I had to go two months without air conditioning. My apartment has now flooded twice, neither time has anyone been quick or sincere in response to the issue and it's always felt like asking them for help has been treated like I am burdening them with my personal problems. I don't understand why keeping your property well kept and your paying customers taken care of is not something that should come natural in their business. Be very wary about this complex. Looking back I should have looked longer to do business with a more people oriented company, may have saved a lot of time and money.
Briarcliff Apartments Manager
Justin, We are disappointed by your perception of our community and we would like to take the time to reassure you of our dedication to our residents. Your comfort is our top priority and we apologize if we have made you feel anything less. We do our very best to ensure that all work orders are resolved in a timely manner and are saddened to hear that we have dropped the ball with you. We would like the chance to show you how much we truly care would like to start the process of turning your experience around. When you have a moment, will you please stop by our office so we can chat more about your review? We thank you for taking the time to share your concerns and we look forward to earning your trust.