Resident · 2020
This place is a joke. The helpful and friendly office staff thing is just a facade, after you're stuck in a lease nobody cares about residents. You have to call multiple times and even email the leasing manager just to get a response. I've even tried to contact to company who owns Westmar and they're unhelpful as well. Don't take the amenities seriously, they haven't been open for months. The pool was dark green and looked like a swamp for like 3 months before they finally drained it but it's still dirty on the bottom. Oh and also there's roaches, so if you like having little creatures crawling all over your stuff all the time, you'll love it here. They are literally everywhere all over the property, but westmar claims they get pest control weekly. And if you happen to see a roach in your unit then expect months of false promises to pass by before they even send someone to you. Literally all the staff does is post stupid raffles and stuff on social media, begging people to live here under the guise of a "fun and happy" student apartment. Notice how the majority of reviews are from people who haven't moved in yet; they're from people who have JUST signed their souls away in a lease and have yet to move in. I have so many grievances with this place it's ridiculous. Overpriced, understaffed, nasty, frustrating. Can't wait to move tf out.
WestMar Student Lofts Manager
Thank you for your feedback. Our goal is to provide the best possible service to our residents and we are sorry that we did not meet your expectations. Regarding the amenities, we would absolutely love to have them open, yet we are abiding by the CDC guidelines for COVID-19 since we are still in the midst of an ongoing pandemic. We are so excited to be able to safely open these amenity spaces back up and will be continuing to keep our residents updated about this. In addition, we have a pest control team who comes out each week which is free to all residents who request their services. We have a ton of residents who love living at Westmar and have renewed with us for multiple years! If there is anything else we can address, don't hesitate to reach out to our Management Team at 404-897-1003. Have a great day!