My family have lived at Brookside West for 3 years. We are planning to move out because we simply do not need the space. We have a 4 BR - 3 bath. The staff is extremely responsive. Robbie, the manager has always been very responsive on any issue we may have had whether it was a request to help unplug a drain, or assist us by building an additional closet. We have not had trouble with car break-iins. It is an extremely active complex;day or night there are usually people coming or going which I think helps to keep crime down to a minimum. The only complaint that I would have is that the complex is older and the heating and cooling bills are high. The higher bills may be due to the fact that the townhome has 3 floors. True, there are many children and teenagers around which means that there is some hanging around and kids may dart in the road. We can't complain because we have children also. This is a good buy.