Grand Oaks at Crane Creek
#4,743 #6 #301

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Grand Oaks at Crane Creek

680 Crane Creek Drive, Augusta, GA 30907
(174 Reviews)
$1,252 - $4,022/mo

Move-In Specials

$1000 off Move in by July 31st! $1000 off of the next 5 move-ins that move by July 31st!

Grand Oaks at Crane Creek Reviews

(157)

4.4 rating

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174 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 336663

Verified Resident 2016 - 2017

4/26/2017

Well appointed unit, great location, safe/gated community, staff are professional and timely in response to any questions/issues. Grounds are well kept and common areas are well cared for and maintained. Gym is well maintained and is a good size for the complex it serves.

    Manager

    5/18/2017

    Grand Oaks at Crane Creek
    Thank you for taking the time to give us a review! We appreciate you!
    Review Author Icon

    Resident 335525

    Verified Resident 2016 - 2017

    4/23/2017

    Good points: Convenient location, the staff in the front office are really helpful and kind, and there are a lot of nice neighbors. There aren't a lot of kids, so it's mainly an adult community. I was told that no one had lived in my apartment prior to me moving in and that all appliances were brand new. Down sides: Upon moving in, I unfortunately had problems with receiving mail. The gate is also frequently not working, despite this being part of how they advertise the community. It would be great if the staff kept up on regulating the garbage rules. Get a place on the top floor if you decide to move in. It's noisy for people below because the building doesn't seem properly insulated from noise and you can hear your neighbors. Overall, for what they offer, it might be possible to find better rent, but it has been safe and convenient.

      Review Author Icon

      Resident 27621

      Verified Resident 2016 - 2017

      5/24/2017

      It's a great quiet community with pleasant staff and has amazing amenities. I love living here and would highly recommend this apartment community to anyone who is looking to live in the Augusta area.

        Manager

        4/24/2017

        Grand Oaks at Crane Creek
        Thank you so much for taking the time to tell us about your experience living here! We are so happy that you love living here! Please let us know if there is anything more we can do to make your stay here even more enjoyable!
        Review Author Icon

        anonymous

        Resident 2016 - 2017

        3/28/2017

        Terrible complex that is disguised by the fancy clubhouse they show you. The management is awful, the gate is broken 80% of the time (So anyone can come & go as they please, which is not good in Augusta if you look at the crime rate. I LOVE paying for a gated community that doesn't have a functioning gate-NOT) The pool/grill area is usually cluttered with drunk people that don't even live here. The grills are disgusting & usually have food residue/cigarettes stuck to them. People fly through the parking lot, almost hitting you constantly & the parking in front of your building is slim. Expect a walk to your apartment if you don't get home until later in the evening. Again, management is terrible & there's no rules being enforced, so people never pick up after their animals. The grass is littered with dog poop & the "dog park" is a JOKE. It's small & smells terrible, not to mention the flooring they used in it gets all over your dog. The apartments are super cheaply constructed. They advertise wood flooring, crown molding, and an "upscale apartment" but what you receive is fake linoleum flooring (that is currently already… See More>
          Manager

          3/28/2017

          Grand Oaks at Crane Creek
          I am so sorry to hear you have not had the experience we want all our residents here at Grand Oaks at Crane Creek to have. Please come to the office and we will be more than happy to sit down with you and discuss any issues or concerns you may have. I hope we can resolve your issues and I hope you change your mind about our wonderful team here at Grand Oaks at Crane Creek. We appreciate you taking the time to tell us about your experience and I truly hope in the future we can do a better job at communicating and resolving any issues that you may have while living at Crane Creek.
          Review Author Icon

          dwilson838383

          Resident 2016 - 2017

          1/13/2017

          The customer service of this apartment complex's front office is poor at times, but the maintenance staff is very helpful and prompt. There has been three different managers in the past six months. There are constant maintenance issues and good luck trying to find your packages - the front office signs for packages often without notification, but when you ask about it they tell you that UPS, FedEx and USPS's job, not their job to notify you about packages. This is the first complex I've ever heard of that doesn't notify and track packages. I had an issue with my utility bill that they told me it was the utility company's fault, but after speaking with the utility company several times, it was the apartment's. I had to call the main Pegasus Corporate number to get it resolved. The gym and fitness area is nice but isn't cleaned or maintained often enough. They ask you to wipe down the equipment but never resupplying the normal equip sanitation wipes. I spoken to management multiple times about the gym. The apartments are upscale and have a lot of room and closet space, but the construction went cheap on the appliances and sound… See More>
            Manager

            1/20/2017

            Grand Oaks at Crane Creek
            Hi Mr. Wilson, first and foremost thank you for writing a review. We are sorry that you have not been satisfied with our front office staff and we hope to fix that. If you would please come by the office so we can address the issues you are having and find solutions for them. We appreciate your feedback and value you as a resident. We want to make your experience with us as enjoyable as possible. We have an open door policy and encourage you to take advantage of it so that we can resolve any issues you are experiencing. Again, we apologize for your dissatisfaction with our staff and look forward to speaking with you to make your stay with us at Grand Oaks better.
            Review Author Icon

            anonymous

            Resident 2016

            8/31/2016

            I had a great experience when working with the personnel while managing a large move across country. They were flexible and willing to assist in any way during schedule changes. The environment of this complex is extremely clean and well kept. The overall community is very friendly and accepting of new people.

              Review Author Icon

              anonymous

              Resident 2016

              8/31/2016

              I love being a resident here, the community is everything I expected and more! You won't be disappointed if you lease here!

                Floor Plans & Pricing

                1 Bedroom

                A2

                1 Bed, 1 Bath | 804 sq. ft.

                $1,267 - $1,937

                5 Available Units

                See Floor Plan Details

                A2P

                1 Bed, 1 Bath | 804 sq. ft.

                $1,359 - $1,959

                4 Available Units

                See Floor Plan Details

                A1 ALT

                1 Bed, 1 Bath | 776 sq. ft.

                $1,252 - $1,763

                3 Available Units

                See Floor Plan Details

                Disclaimer: Special, prices and availabilities subject to change.

                epIQ Ratings

                What is epIQ?

                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                epIQ Report Card

                In partnership with SatisFacts™

                Community epIQ Grade

                A-
                A-

                Renter Ratings

                A

                Review Ratings

                Noise

                4.2

                Grounds

                4.4

                Safety

                4.4

                Office Staff

                4.7

                Maintenance

                4.5

                Neighborhood

                4.6

                Survey Ratings

                SatisFacts™ Tour Survey

                SatisFacts™ Move-In Survey

                SatisFacts™ Maintenance Survey

                SatisFacts™ Renewal Survey

                Review Count

                B+

                Number of reviews in the past 365 days

                17

                Manager’s Review Engagement

                A

                Percentage of reviews responded to

                88.24%

                Manager’s Review Reply Time

                C-

                Average time to respond to reviews

                48 days

                View Community Timeline
                View Community Timeline

                Features & Amenities

                Laundry
                • Full Size Washer and Dryer in Select Units
                • Washer/Dryer Connections
                Pets
                • Cats Allowed
                  Pet Limit: 2. Comments: Cat
                  Less Info
                  More Info
                • Animal type not listed Allowed
                • Dogs Allowed
                  Pet Limit: 2. Comments: Dog
                  Less Info
                  More Info
                Other
                • Air Conditioner
                • Balcony
                • Business Center
                • Clubhouse
                • Crown Molding
                • DishWasher
                • Faux Wood Floors
                • Fitness Center
                • Gated Access
                • Granite Countertops
                • Grilling Stations
                • Heat
                • High Ceilings
                • Microwave
                • On-Site Maintenance
                • Patio
                • Pet Park
                • Pet Spa
                • Pool
                • Refrigerator
                • Stainless Steel Appliances
                • TV Lounge
                • USB Outlets
                • Unique Design Style
                • Walk In Closets
                • Yoga and Cardio Room
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                Leasing

                Welcome home to Grand Oaks at Crane Creek, situated in the heart of Augusta where you will enjoy the pleasures of luxury living. Come relax on our over-sized private patios or at the salt water swimming pool. Get your workout in at our state of the art cardio-wellness center. Socialize with your neighbors at one of four grilling stations. Conveniently located just seconds from I20 and less than 10 miles from downtown.
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                Office Hours

                • Sunday: Closed
                • Monday - Friday: 09:00 AM - 06:00 PM
                • Saturday: 10:00 AM - 05:00 PM
                This community is managed by

                Greystar

                A-
                A-
                Communities
                3411

                Questions & Answers (0)

                Frequently Asked

                Based on 174 number of votes by renters, Grand Oaks at Crane Creek is currently rated 4.4 out of 5 stars.
                Grand Oaks at Crane Creek is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                Grand Oaks at Crane Creek is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                Grand Oaks at Crane Creek is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                Grand Oaks at Crane Creek is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                Grand Oaks at Crane Creek is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                Grand Oaks at Crane Creek is rated 4.7/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                Managers have responded to 88.2353% of their community reviews in the past year.
                Managers have replied within 48 days to their community reviews in the past year.
                Greystar
                Cats Allowed
                Pet Limit: 2
                Comments: Cat
                Animal type not listed Allowed
                Dogs Allowed
                Pet Limit: 2
                Comments: Dog
                1 Bed, 1 Bath
                2 Beds, 2 Baths
                $1000 off Move in by July 31st! $1000 off of the next 5 move-ins that move by July 31st!

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                Grand Oaks at Crane Creek is a 754 - 1,745 sq. ft. apartment in Augusta in zip code 30907. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,252 - $4,022. Nearby cities include Martinez, North Augusta, Evans, Hephzibah, and Clearwater.

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