The Glen at Alexander

Thank you so much for your feedback! We are excited to hear about your pleasant experience here and that you received quality assistance in finding your perfect apartment. Please feel free to reach out to our office staff if you need anything else! -The Glen at Alexander Staff

We are immensely disappointed to see this portrayal of our community. The happiness of our residents matters very much to us, and we always try to take care of any issues we are alerted to as quickly as possible. Unfortunately, crime has no address and can happen anywhere, but we do whatever we can to make our residents comfortable and keep things peaceful. Our gate has been working as intended, but it's difficult to stop people from following you through unless we know who they are. Our on-site maintenance team strives to resolve all relevant concerns as efficiently as possible, depending on when work orders are submitted, and we urge you to contact them if there's anything you feel hasn't been dealt with to your satisfaction. The construction you're referring to is not actually taking place on our property; a new complex is being built next to us, and we have absolutely no control over things being done outside of our property line. We understand your frustration, but the situation is out of our hands. The actions of other residents can be difficult to control unless they're demonstrably violating the lease, but we do always urge you to let us know if you believe someone is breaking our rules or policies. We strive to treat all residents with the utmost respect and always want them to feel welcome in their home. We're very sorry if you feel that hasn't come through for you. We feel that our website and photos are an accurate representation of what we offer, and we would never knowingly misrepresent the community. We would be happy to discuss any of this more in-depth offline or answer any questions you may have, so please reach out to us at the leasing office if you would be interested in speaking with us.

We really appreciate the positive feedback and are happy to hear that you are not only enjoying your stay here but appreciate our monthly resident events. Please let us know if you have any suggestions for future resident events for we would love to hear your thoughts!

We are so excited to here you have enjoyed living here for the last 5 years and happy to hear you will be staying with us for a few more years!

Thank you so much for your feedback Jason! We hope you continue to enjoy your stay here at the Glen.

Wow! Thank you so much for such a wonderful review! Your compliments definitely reassure our feelings that we are doing a good job at providing our community and residents the excellent service they deserve. Calling us the best place in Augusta is probably the greatest compliment we can receive besides your recommendation which we are sure is implied. Our phone lines are open for you to call if you ever need our assistance to keep your awesome experience going strong.

Thanks for giving us a 5-star review! We are so glad to read that you didn't have to settle for an average community and instead were able to find a beautiful home of your liking at The Glen at Alexander. Our staff wants to make sure your stay is enjoyable from start to finish so please feel free to give us a call if you ever need our assistance. We look forward to sharing more positive experiences with you.

Another 5-star review! Thank you so much. It is great to read that you are enjoying everything about us including the friendly staff, community, and excellent location. We want to keep this momentum going with you so please do not hesitate to give us a call if you ever need our help.

You're making us blush with these compliments! The pride and joy of The Glen at Alexander is our staff and we are humbled to read that you think the team and community deserve five stars. We want to maintain this level of comfort for you so if you ever need to reach out to us, we'll be happy to take your call and help you.

We are sorry to hear you feel this way about your experience, Jena. Our team is here to help our residents have the comfortable and convenient stay they deserve. We always encourage residents to come to us with any questions they have about our policies or if they notice any problem areas. Feedback such as yours helps us improve, so thank you. We've reviewed the photos and notes from your move-out inspection and have emailed you. While we were sad to see you go, we're wishing you well in your future home and if you still have any questions or concerns, please do not hesitate to contact us.

Hi Jennifer, we are disappointed to read your opinion about us because we do our best to be fair to our residents and encourage you to speak with us directly if you think something is amiss. Working together would be the best way to resolve any concerns that you may have. Please give us a call so we can have a conversation about this and hopefully changing your mind about us. We hope to speak with you soon.

Good Afternoon, We appreciate your feedback. I would like to set up a time to speak with you directly about your concerns. I am new to the manager position here at the Glen and take your concerns seriously. Please give me a call or email me at your earliest convenience to set up a time to meet with me about your concerns and discuss what can and will be done to remedy them. Thank you. Beth Hutto Property Manager The Glen at Alexander 706-738-6205

As the new Manager of the Glen, I would like to thank you for the feedback. I would love the opportunity to speak with you one on one regarding any remaining concerns you have within the community so they can be addressed properly. We are making continued efforts to improve and maintain an enjoyable environment for our residents and welcome any feedback or suggestions you may have. Please feel free to contact me and set up a time to discuss any further concerns. You may contact me in the office at 706-738-6205 at your earliest convenience. Thank you. -Beth Hutto Property Manager The Glen at Alexander