Review History for anonymous

The Glen at Alexander


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anonymous

Resident 2020

10/6/2020

The reason they don't show pics of the dog "park" and basketball court...rim broke, no net and the dog 10x10 is not what you expect. Was charged 125 for a late fee, cause I was paying on the 6th, the first was Thursday. On that Monday I was charged. Plus, you can pay online until the 6th, then they make you get a money gram?! Just to make it more inconvenient
    Manager

    10/7/2020

    The Glen at Alexander
    We appreciate your feedback and are saddened to hear you feel this way. We do have pictures posted of our dog park and do wish we had space for a larger dog park but in order to do that we would have to take out the basketball court. Unfortunately, it has been difficult to find a replacement rim for our current basketball goal but we are expecting the replacement rim and net to come in later this month so that it can be installed. All leases list a rent due date of the 1st with a grace period through the 5th of the month to allow for weekends or holidays for money to be deposited or transferred. If we do not receive payment by the 6th of the month, our system automatically posts the late fee listed in your lease to your account as well as blocks payments on the website unless they are with certified funds just for that one day. We do apologize for any inconvenience this may have caused. You are able to pay online today or bring payments into the office. Also, if it helps, you do have the option of setting up a recurring payment through our online resident portal that can be set to draft out on the 5th of the month. Should you have any further questions regarding how to set up the recurring payment or other questions or requests, please contact our office directly for we are happy to help.

    Review 3 out of 101

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    The Glen at Alexander

    March 2024

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