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Alta Mill

1650 Anderson Mill Road

Austell, GA 30106

 
 
 
 
 
 

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Resident · 2018
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Noise
Maintenance
Neighborhood
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10/25/2018
I moved out August 9, 2018 and I have not received my deposit as of 10/25/18. The leasing manager confirmed my address with me and still no check. She said it would be here within a week, still no check. The leasing manager was really rude when I asked about MY MONEY!!! Also, I've seen several car windows smashed by the gates arm. The gate never works! It's horrible! Water dripped from my windows when it rained. All I want is my money and I never want anything to do with Alta again!!!
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Alta Mill Manager

10/29/2018

Hi Laketha, Thank you for your review. We're disappointed to read some of your thoughts about our team, especially since our staff works hard to make our community a wonderful place. We want you to know that we understand your frustration with receiving your deposit. Before our team learned about your address change, we had already issued your deposit check to your previous address. We recently found out that the check was returned back to our office. When you last called us to ask about your refund, our team asked for your correct forwarding address so that we could change your information in our system. You should be receiving your check soon. With that being said, I'm sorry for any inconvenience that this situation may have caused you. We want to make sure that we address your concerns and clear up any questions that you have. We attempted to contact you this morning so that we could speak with you, but the phone number that we had was disconnected. Thus, I have sent you an email to follow up with you about this situation. Please let me know if you have any questions, or if you would like to speak to us directly. We look forward to resolving this issue. Sincerely, Alta Mill Property Manager

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Alta Mill

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