Review History for Verified Resident 946848

The Atlantic Brookhaven


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Resident 946848

Verified Resident 2020 - 2021

9/5/2021

One of the worst complexes ever, Have had several maintenance issues and a pest infestation with no resolutions. They don't tend to repairs quickly, each time I have had a major issue it's taken months of me badgering the office just to get someone to take a look and help. And even then the jobs still aren't done right Every time you call the office the staff is out of the office or busy if you do get someone one the line they aren't concerned about your issues as a resident at all. Extremely rude office staff and management with poor communication skills
    Manager

    9/9/2021

    The Atlantic Brookhaven
    Thank you for sharing your experience. We are sorry to hear about your negative experience. We value your feedback and would like to hear more about how we can address your specific concerns. Please reach out to me at brookhavenmgr@apmanagement.net. Thank you
    1 Previous Review

    Previous Review

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    anonymous

    Verified Resident 2020 - 2021

    1/29/2021

    This experience has been horrible, Maintenance takes forever to fix anything. I moved in November 2020 and none of my maintenance have been tended to, except for the times when my original maintenance requests turned into Emergency maintenance, which is supposedly 24/7 but that’s also a whole lie cause it takes whoever 2 hours to get to you to fix the issue and then the issue still isn’t fixed. There wasn’t transparency with my price for my apartment and everything I was getting, it’s way too much money and it’s the opposite of luxury.
      Manager

      2/4/2021

      The Atlantic Brookhaven
      Dear Anonymous, We have such a great maintenance staff here at The Atlantic Brookhaven. All orders are tended to at the time they are received putting all emergency orders first. I am happy to pull your work order history and go over any concerns you may have. I can be reached in the office from Monday-Friday 10-5 every day. I can assure you my team is working extremely hard to provide great customer service and to complete the request properly. I am happy to help and look forward to hearing from you. Best Rae,

      Review 30 out of 135

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      The Atlantic Brookhaven

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