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Moss Pointe

241 Sage Drive, Canton, GA 12345
(2 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

4.5

Grounds

2.5

Safety

1.0

Office Staff

1.5

Maintenance

1.5

Neighborhood

3.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.5 days

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View Community Timeline

Moss Pointe Reviews

(2)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1208550

Verified Resident 2023

12/14/2023

My experience has been absolutely horrid. This company has the worst customer service ever seen. If you need to speak to a real person, get ready to leave at minimum 10 voicemails, send multiple emails and even submit critical maintenance requests just to get a… See More >
    Manager

    12/20/2023

    Moss Pointe
    We regret to hear that your experience with us was not up to the standards we strive for. We value your feedback and understand that communication is essential for a great living experience. We apologize if you felt this was lacking. We'd appreciate the opportunity to improve your experience, so please don't hesitate to contact us at (866) 500-7064 to discuss your concerns. Thank you, Moss Pointe.
    Review Author Icon

    Resident 1198205

    Verified Resident 2020 - 2023

    11/10/2023

    Here is everything non-existent: customer service, amenities, response times. The amenities that were promised here a few years back have never been built. The backyard fences promised a few years back to protect from the large hill have never been built.

      Manager

      11/13/2023

      Moss Pointe
      We're sorry to hear about your experience. Your feedback is crucial to us as it helps us to improve. Please know that we're committed to providing a great living environment, and we regret if we've fallen short of your expectations. We would love to discuss this further and find a way to improve your experience. Please feel free to reach out to us at (866) 500-7064. Thank you, Moss Pointe.

      Questions & Answers (0)

      Frequently Asked

      How is Moss Pointe Rated?
      Based on 2 number of votes by renters, Moss Pointe is currently rated 2.3 out of 5 stars.
      How satisfied are residents with the upkeep and overall appearance of the grounds at Moss Pointe?
      Moss Pointe is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
      How effective was the maintenance team when resolving your problem?
      Moss Pointe is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
      What are noise levels like at Moss Pointe?
      Moss Pointe is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
      How safe is Moss Pointe?
      Moss Pointe is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
      How satisfied are residents with the neighborhood?
      Moss Pointe is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
      How satisfied are residents with the staff at Moss Pointe?
      Moss Pointe is rated 1.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
      How often does management engage with reviews?
      Managers have responded to 100% of their community reviews in the past year.
      How quickly does management engage with reviews?
      Managers have replied within 4.5 days to their community reviews in the past year.
      What is the pet policy at Moss Pointe?
      No pet policy available

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      Moss Pointe

      March 2024

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      Beds

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      Baths

      0

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      Moss Pointe is an apartment in Canton in zip code 12345. This community has a 0 Bed, 0 Bath Nearby cities include Woodstock, Acworth, Kennesaw, Roswell, and Milton.

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