Number of reviews in the past 365 days | 39 |
Percentage of reviews responded to | 79.49% |
Average time to respond to reviews | 38.72 days |
Contact Property
Sterling Oaks
3200 Oakwood Village Lane
Chamblee, GA 30341
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 39 |
Percentage of reviews responded to | 79.49% |
Average time to respond to reviews | 38.72 days |
Thank you for the review. We apologize that you have not enjoyed our community and have not had good interaction with our staff. Customer service is a top priority and we encourage all of our staff members to be as professional as possible. We do have a complimentary exterminator that visits the property weekly. Please contact the office at 770-452-7321 to set an appointment for your apartment. Thank you.
Thank you so much for the review. We are glad to know you enjoyed our service and your move-in experience was so great! We will be sure to send out an email to all residents reminding them to decrease speed while driving in the parking lot. Please reach out if there is anything else we can do for you.
Hello, We apologize for your experiences in our community. We are glad we were able to fix your toilet right away as well as have a service company out to your apartment the same day to extract the water. We appreciate you working with us as we repaired your floor as well as repaired the floor padding and had the carpet cleaned. Please contact the office at 770.452.7321 or [email protected] so we can make sure to have your apartment on the list for the exterminator. They are scheduled to come every Tuesday. Thank you.
Thank you for the review. We are glad you have had a nice living experience in our clean community and found our apartments to be spacious. We will ensure that we look into the issues you mentioned regarding our maintenance team, leash enforcement, cleaning up after pets, and our gate system. We are grateful to know that our community is the place you call home.
Thank you for the five-star review. We appreciate the great details. We are so happy you love living at The Sterling Oaks Apartments and enjoying the surrounding area.
Hi, thank you for the review. We are thankful for your response and will take your feedback into consideration as we continue to make improvements on the property. If you would like to discuss your concerns in further detail please reach out to our office at 770-452-7321.
Thank you for the review. We apologize that your move-in experience did not live up to our standards and appreciate your patience during this time of our staffing transition. We are so sorry for the inconvenience and hope that our hard work will turn your experience around. If you have any questions or need any additional assistance please reach out to our office at 770-452-7321.
We apologize for the inconvenience. We work hard on ensuring rules are followed for all residents. If you are still having problems please contact the office at 770.452.7321 and speak with management so that we may help resolve your concerns. Thank you.
Thank you for the review. We appreciate your insight. We are working diligently on trash removal everyday.
Thank you for your appreciation of our staff and community. We work extremely hard to make sure our residents are happy at Sterling Oaks.
Thank you for sharing your review. We are so happy to know you are happy with our location and living at Sterling Oaks Apartments.
Thank you for the five star review. We appreciate your kind words regarding our community, staff, amenities, and your neighbors. We are happy to know you love your home here at Sterling Oaks Apartments.
Thank you for your review of Sterling Oaks. We are glad you have enjoyed your experience with your neighbors and our maintenance staff has been awesome and polite. We hope you continue to enjoy living in our community!
Gracias por dejarnos saber que es muy bonita nuestra communidad, que su apartamento es amplio y comodo. Es importante para nosotro tambien que le gusta la tranquilidad y sus nuevos vecinos. Nos agrada saber que nuestro personal en la oficina son amables y que hablan tambien espanol. Y que nuestra localizacion es muy centrico. Si en el future tiene alguna pregunta o preocupacion puede parar por la oficina o llamarnos al 770.452.7321. Thank you for letting us know that our community is very beautiful, that your apartment is spacious and comfortable. It is also important for us that you like the tranquility and your new neighbors. We are pleased to know that our staff in the office are friendly and that they speak Spanish as well. And that our location is very central. If in the future you have any questions or concerns you can stop by the office or call us at 770.452.7321.
Thank you for your review. We are glad to hear that the leasing staff has made you feel welcomed thus far. We take these matters seriously and we are sorry to hear that you are having a bad experience with pests, trash, and our standard size shower. We have been working with our waste service provider to rectify the current issue. We would also like to schedule a pest control visit and further discuss these ongoing issues. Please call our office at 770-452-7321. We look forward to hearing from you. Thank you
Thank you for letting us know about your concerns. We are aware of the trash situation and are working rapidly with our service provider to get this matter under control. We apologize for any inconvenience. As far as the parking, please contact the office at 770-452-7321 to discuss further resolution. We look forward to hearing from you.
We're glad to hear you are having a wonderful experience thus far and are enjoying our comfortable apartments, location, and pool. Unfortunately, we did have to close our gym due to CDC requirements but we are working on a reopening plan for our residents. We hope you continue to enjoy living in our community. Thank you for your review.
Hello, thank you for your review and recommendation of Sterling Oaks. We are glad you have found our staff to be responsive and friendly and that you are happy with our location as well as the great value we offer.
Thank you for brightening our day with your kind words! We always love receiving such positive feedback about our community and our staff here at Sterling Oaks. We look forward to continuing to provide you an excellent living experience!
Thanks for the kind words about Sterling Oaks! We're glad our quiet community, with its top-notch staff and great location, has been such a great home for you. We appreciate your residency.
Thank you for the five-star rating and kind words. We're so glad you are able to enjoy all that we have to offer at Sterling Oaks, including our friendly office staff, hard-working maintenance team and prime location. We will look into the upkeep of our basketball court and appreciate you bringing it to our attention. Feel free to give us a call at 770-452-7321 so we can further discuss.
$1,161 - $2,137
1,014
N/A
A1
$1,251 - $1,854
1,053
1 Units
B1
$1,221 - $2,759
1,154
4 Units
B2
$1,392 - $1,926
1,288
N/A
B3
$1,696 - $2,761
1,515
N/A
C3
Our office is open! We are taking in-person and virtual tours. CDC Guidelines will be followed while touring in-person. We encourage you to take an online tour, view floor plans, pricing, availability, and photos. Please contact our leasing team, we are happy to help you select your next apartment home. Conveniently located near I-85 and I-285 and just minutes from Downtown Atlanta, you’ll find Sterling Oaks Apartments. Our 1,2 and 3 bedroom garden style apartment homes feature the details you want. Featuring a fully equipped kitchen, spacious walk-in closets, abundant storage and beautiful wood-burning fireplaces. Our beautiful community has the apartment features you seek with the added luxury of top of the line amenities including a resort style pool, activity field, half court basketball court and a Brand New grilling and picnic area. Location is the only item that can beat our community features. We are located minutes from Downtown and Midtown Atlanta and are close to entertainment, 6.8 Miles from Perimeter Mall and 4.4 miles from Henderson Park, and work, 4.2 miles from DeKalb Peachtree Airport and 8.2 miles from DeKalb Medical. Come and see why you’ll love your life here at Sterling Oaks Apartments! Se Hablamos Espanol!
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Contact Property
Sterling Oaks
3200 Oakwood Village Lane
Chamblee, GA 30341