Review History for anonymous

Village at Almand Creek

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anonymous

Resident 2014 - 2016

5/2/2016

When my family first moved into this apartment under old management, everything was amazing. Staff was great and always helpful, the grounds were always well kept, we never had any problems. Ever since the new management has taken over it has been one thing after another. Our rent constantly goes up with no answers to our questions. The grass and bushes on our side of the building look completely horrible (bushes going way over the sidewalk, trash and other items all over the ground). The front office staff is extremely rude and incompetent. We resigned our lease last year for a renewal of feb time frame.... We were called in March saying we needed to sign again because nothing was processed. Not to mention our rent went up from what we were originally quoted when we re-signed. There was also a huge snake on our balcony so we called the office and were told that someone would call us back. We have small children and no one ever came or called back days later. Anytime you have a question or concern the office acts like it is an inconvenience to help you. Don't waste your time and money coming here! It is obvious these people care nothing about their residents.
Manager

5/12/2016

Village at Almand Creek
Dear Mr. Kevin, The staff here is always here to answer any question that may have. When your lease agreement end all leases not just yours is subject to a rent increase. All renewal offers have a time frame to renew in order to receive a certain rate. If you do not respond in a timely manner, it can lead to the rates changing. Park Landscape Service are on-site every week to service the community. If you ever have a specific landscape problem, you can always bring it to our attention and would will more than happy to address it. It is unfortunate that you had a snake on your patio. When you spoke to the associate in office she explained that if our maintenance supervisor had to come for an emergency call she would send him to your apartment, otherwise he would be there on Monday. Lawson came out on that Monday and placed snake away around your patio and building. Due to nature, we cannot guarantee that you will not see another snake. We are very much concerned about you and your family, we will always do whatever we can to make sure you are taken care of. Please feel free to contact me directly if you have any further concerns. Thank you, Odessa Gauntt Community Director Village at Almand Creek 1825 Parker Road Conyers, GA 30094 770-922-1927- Office 770-922-4416- Fax

Review 9 out of 80

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Village at Almand Creek

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