Review History for anonymous

Village at Almand Creek

Avatar

anonymous

Resident 2013 - 2019

9/24/2019

The living spaces her are spacious and very nice! The staff, however, is what makes this place deplorable... when business needs to be handled such as paying rent by check, picking up packages, etc. trying to get a hold of staff is like pulling teeth. Though they specify their hours of operation online and on the door they do not stick with those work hours. Sometimes you will show up at the leasing office and no one is there and it's a real frustrater when you need to handle something ASAP. I've experienced this scenario multiple times from them and frankly I'm tired of it. I have a million and one other things to be stressed about and this garbage shouldn't be one of them, but IT IS! Other than that the place is nice, but the staff... phew GOOD LUCK! ***EDIT:*** Only a few months have gone by since my last review of this place (February 2019) and I'm even more frustrated with management. Before management changed, the grounds were spotless, your neighbors were friendly, people were generally quiet, and management would make sure residents were happy. For the past 2 years, new management has shown me they are unreliable when it comes to notifying residents efficiently regarding problems with online payment for rent or crime in the area (no email or door notice given), picking up packages from their office and them leaving without notice (even when you've called ahead), reading and listening to resident complaints or concerns (via email, phone, and in person), and handling noise complaints by having neighbors meet face to face rather than keep the anonymity of those who feel safer with redirecting complaints management's way rather than speaking to the neighbor personally without knowing their the neighbor at fault's motives may be in this day and age. It's been nothing but one frustration after the other with this place. I'm unhappy, I don't feel safe, and for the amount I've paid them over the course of 5+ years I'm better off finding living quarters anywhere else but here! If what I've stated above doesn't bother you, then sure see if you can claim a living space here. Otherwise, find someplace where management is professional and cares about keeping their residents happy especially their more loyal one vs residents who just recently moved in and causing a disturbance. Also, to be honest, their prices are a bit ridiculous compared to some of the other apartment options in Conyers... My neighbor across from me moved for that very reason.
Manager

2/27/2019

Village at Almand Creek
Hello, thank you for your honest review of our community. We're pleased to know that the living space suits your needs. We are disheartened, however, to hear that you've had difficult encounters with our team. This is quite surprising to us as we only hire the most dedicated professionals in the industry. I would like to know more about this so we can make any necessary changes. Would you please send me an email to [email protected]? In your email, please reference this review and include the apartment name in the subject line or body of your email so that I can expedite a response. Thanks so much.

Review 1 out of 80

Share This Review

Contact Property

Village at Almand Creek

August 2021

Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Beds

0

Baths

0

Share This Review