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Salem Terrace

3400 Salem Road, Covington, GA 30016
(163 Reviews & Surveys)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.5

Grounds

3.4

Safety

3.4

Office Staff

4.0

Maintenance

3.9

Neighborhood

3.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B

Average time to respond to reviews

12.3 days

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View Community Timeline

Salem Terrace Reviews

(13)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1180682

Verified Resident 2013 - 2023

12/10/2023

Good management service, good maintenance service, quiet community friendly neighborhood , clean community, I willing to cooperate with the rent payment I've been living here for 10 years I'am satisfied since I've been living here

    Manager

    12/13/2023

    Salem Terrace
    Dear resident, Thank you for acknowledging the hard work our team is exhibiting in your home. It is our goal to not only meet your expectations but exceed them. A happy working crew means very happy tenants. Thank you sincerely, corporate office team.
    Review Author Icon

    Resident 1201074

    Verified Resident 2023

    11/20/2023

    I found Salem Terrace via Facebook and while it was out of my desired area because of my interaction with the property manager I considered the property. She was helpful and it was actually because of my interaction with her that made me consider moving… See More >
      Manager

      11/29/2023

      Salem Terrace
      Dear resident, What a great review. Hearing your kind words is such a delight and gives us great joy. Our team is trying to establish a community that you would want to live in. It is with great pleasure that you are pleased with our efforts. Your feedback is unmeasurable. Thank you so much.
      Review Author Icon

      Resident 1198211

      Verified Resident 2023

      11/10/2023

      Well Sue is amazing at the front office and helped me through the process and made sure I had everything she needed to get me squared away ?very nice and sweet lady I thank her very much for helping me and my kids through this… See More >
        Manager

        11/10/2023

        Salem Terrace
        Dear resident. Thank you for taking the time to let us know your thoughts. It's not just our job. We actually do care more. We take pride in knowing that you have a choice where you would like to pay to live. Our goal is to make it an easy choice on who you want to come home to. Welcome Home.
        Review Author Icon

        Resident 1192738

        Verified Resident 2023

        10/24/2023

        Experience in the apartments is good. I just wish they had washer and dryer hookups. At least the laundromat was working. We can discuss maintenance is pretty quick and community is pretty quiet. Overall experience is pretty good.

          Manager

          11/8/2023

          Salem Terrace
          Dear resident. Thank you for your feedback. Who knows maybe some more fun things coming in the future. The skies are the limit on this beautiful property. Have a great one.
          Review Author Icon

          Resident 1183562

          Verified Resident 2023

          9/23/2023

          Easy going staff and friendly The community seems to know everyone and it was warming to say the lease. Small and compact Courtesy officer on site Nice playground for the kids Just needs to renovate and upgrade with the current market, but other than that it's home.

            Manager

            10/19/2023

            Salem Terrace
            Dear resident, Thank you for acknowledging the hard work our team is exhibiting in your home. It is our goal to not only meet your expectations but exceed them. A happy working crew means very happy tenants. Thank you sincerely, corporate office team.
            Review Author Icon

            Resident 1183098

            Verified Resident 2023

            9/22/2023

            Office staff and maintenance staff have been nice and responsive most of the time. Units and furnishings/appliances are older, but still work. Lots of bugs in the warmer months. Not sure about other sections, but there are a lot of smokers around me, to the… See More >
              Manager

              10/19/2023

              Salem Terrace
              Dear resident, Thank you for acknowledging the hard work our team is exhibiting in your home. It is our goal to not only meet your expectations but exceed them. A happy working crew means very happy tenants. Thank you sincerely, corporate office team.

              Updated Review

              Review Author Icon

              Resident 1066751

              Verified Resident 2022 - 2023

              9/13/2023

              Do not rent from Arcan Capital. Salem Terrace has turned into a high price trap house. Drugs, trash, unsupervised kids,psychologically imbalance neighbor that screams daily, unresponsive office staff!

                Manager

                9/13/2023

                Salem Terrace
                Dear resident, Thank you for your honest opinion. It is appreciated. Please contact the corporate office for additional assistance with your inconvenience. A direct line to a corporate associate is 404-474-3512.
                Review Author Icon

                Resident 1175819

                Verified Resident 2021 - 2023

                9/1/2023

                Horrible it was already a bad move in but it just kept getting worse and we tried being patient but theres only a person can take. Management sit in office and want even come look at the problem in our apartment

                Manager

                9/13/2023

                Salem Terrace
                Dear resident, Thank you for your honest opinion. It is appreciated. Please contact the corporate office for additional assistance with your inconvenience. A direct line to a corporate associate is 404-474-3512.
                Review Author Icon

                Resident 1162304

                Verified Resident 2022 - 2023

                7/23/2023

                The price is affordable, but it's just the neighbors very loud play music late night early mornings , dogs running back and forth all night sound need washer and dryer hook up it will be much easier washing clothes inside my apartment cause I have… See More >
                  Manager

                  8/9/2023

                  Salem Terrace
                  Dear resident, Thank you for your honest opinion. It is appreciated. Please contact the corporate office for additional assistance with your inconvenience. A direct line to a corporate associate is 404-474-3512.
                  Review Author Icon

                  Resident 1149929

                  Verified Resident 2022 - 2023

                  6/13/2023

                  My experience was bad. I dealt with gnats and centipedes the entire time. The neighbors were dirty and there are no amenities. Smells travel between units so there was always marijuanna and trash smell

                  Manager

                  6/27/2023

                  Salem Terrace
                  Dear resident, Thank you for your feedback. Although it is difficult to hear, we would much better know what is going on. Has pest control been contacted about your pest issues? Please reach out to your property manager via the portal and request treatment. Have a great day.
                  Review Author Icon

                  Resident 1096464

                  Verified Resident 2018 - 2022

                  12/21/2022

                  I would only encourage someone to move into these apartments if they have nowhere else to go or are just starting out in life. It would most definitely build character and teach you a few things about real life.

                  Manager

                  7/5/2023

                  Salem Terrace
                  Dear resident, Thank you for your feedback. We like to hear from you. It sounds like you are displeased with where you reside. We do wish you all the best. Have a great day.
                  Review Author Icon

                  Resident 1054206

                  Verified Resident 2018 - 2022

                  8/12/2022

                  When I first moved there I was very pleased with the leasing agent Chantel. She was very courteous and professional. Since they sold the property they haven't been able to keep anyone in the office to be able for us tenants. I really haven't had… See More >
                    Manager

                    5/17/2023

                    Salem Terrace
                    Dear resident, Thank you for your review. We appreciate you taking the time to give us feedback. Have you voiced any and all concerns with the present staff members in the office? If you are unable or don't feel comfortable, please call the corporate office. We are here to help. 404-474-3512
                    Review Author Icon

                    Resident 1043487

                    Verified Resident 2016 - 2022

                    7/10/2022

                    My stay here has been mild. Pros: quiet community, small community, courtesy officer, maintenance, close proximity to some shopping Cons: office staff is slow to respond if they respond at all, strange neighbors, lack of amenities, no upgrades in my unit, playground is dirty, breezeways are… See More >
                      Manager

                      8/11/2023

                      Salem Terrace
                      Dear resident, Thank you for bringing this situation to our attention. It sounds like it’s convoluted. We would like the opportunity to investigate and sort through the details of the story. Our onsite team can assist our residents. However, if you do not feel like you have been heard, I implore you to call the corporate staff. 404-474-3512. We look forward to hearing from you.
                      This community is managed by

                      Arcan Capital

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                      Questions & Answers (0)

                      Frequently Asked

                      How is Salem Terrace Rated?
                      Based on 163 number of votes by renters, Salem Terrace is currently rated 4 out of 5 stars.
                      How satisfied are residents with the upkeep and overall appearance of the grounds at Salem Terrace?
                      Salem Terrace is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                      How effective was the maintenance team when resolving your problem?
                      Salem Terrace is rated 3.9/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                      What are noise levels like at Salem Terrace?
                      Salem Terrace is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                      How safe is Salem Terrace?
                      Salem Terrace is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                      How satisfied are residents with the neighborhood?
                      Salem Terrace is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                      How satisfied are residents with the staff at Salem Terrace?
                      Salem Terrace is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                      How often does management engage with reviews?
                      Managers have responded to 100% of their community reviews in the past year.
                      How quickly does management engage with reviews?
                      Managers have replied within 12.3 days to their community reviews in the past year.
                      Who manages Salem Terrace?
                      Arcan Capital
                      What is the pet policy at Salem Terrace?
                      No pet policy available

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                      Salem Terrace

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                      Beds

                      0

                      Baths

                      0

                      Salem Terrace is an apartment in Covington in zip code 30016. This community has a 0 Bed, 0 Bath Nearby cities include Porterdale, Oxford, Conyers, Social Circle, and McDonough.

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