Number of reviews in the past 365 days | 45 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 61.13 days |
Contact Property
NOVO Avondale
3330 Mountain Drive
Decatur, GA 30032
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 45 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 61.13 days |
Thank you for your feedback. Our desire is to always provide our residents with the service they expect and deserve, and we sincerely apologize if you feel we've ever fallen short of this goal. We would love to speak with you about your concerns in an effort to resolve any issues. Please come by our office, call us at (404) 600-2199, or email me at [email protected] — Marlin McCord, Community Director
Thanks so much for your five-star rating and positive review of Novo Avondale! We strive to create a comfortable, welcoming environment for our residents each and every day. -- Marlin McCord, Community Director
Thank you for taking the time to leave this review! We care deeply about our residents and aim to provide the best in customer service and quality. We are pleased that you enjoy the community and have had an overall positive experience! - Marlin McCord, Community Director
Welcome and thank you for your five-star rating. We are thrilled that you love living in our community! Our top priority is the well-being of our residents and we're happy it shows. Thank you for choosing to make your home with us! -Marlin McCord, Community Director
Welcome to Novo Avondale and thank you for your five-star rating! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain committed to your satisfaction for as long as you're a member of our community! -Marlin McCord, Community Director
Thank you for your five-star rating! We always appreciate hearing when team members have been helpful and responsive in a timely manner! We appreciate you choosing to make your home with us! -Marlin McCord, Community Director
We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review. - Marlin McCord, Community Director
Thank you for this great review! We are pleased to hear that everything is up to your expectations. Thank you. - Marlin McCord, Community Director
Thank you for taking the time to write this review of Novo Avondale. We're happy that you're satisfied with our spacious floor plans and excellent value; however, we regret that certain aspects of your living experience have prevented you from awarding us with a five-star rating. Your comfort and happiness are very important to us. Kindly contact us at (404) 600-2199 or email me at [email protected] to discuss your concerns and what we can do to improve your time at our community. Thank you. — Marlin McCord, Community Director
Thank you for this great review of Novo Avondale! It's wonderful to hear that you're having a positive experience. We appreciate your praise of our customer service and our upkeep of the community, and we look forward to you continuing to have an enjoyable time here! - Robert McCord, Community Director, [email protected], (404) 600-2199
Welcome to Novo Avondale! We hope you continue to love our quiet setting, friendly customer service, and beautiful setting for a long time to come! Thank you for your positive review. — Marlin McCord, Community Director
Thank you for your high rating! We're happy to know that your virtual tour of our community went so smoothly and we welcome you to the Novo Avondale community. Thank you for choosing to make your home here, with us! -Marlin McCord, Community Director
Welcome to Novo Avondale! It's great that you've enjoyed your time with us so far. We look forward to continuing to provide you with an excellent living experience! — Marlin McCord, Community Director
Thank you for sharing this wonderful feedback with us! It's our pleasure to offer the level of customer service that our residents expect and deserve, and we're grateful for your kind words. We're so pleased that you've found your neighbors to be so friendly! We're here for you, so please let us know if you need anything at all. - Robert McCord, Community Director, [email protected], (404) 600-2199
Thank you so much for taking the time to write this review! We are delighted that you feel comfortable and safe in your apartment. - Marlin McCord, Community Director
Thank you very much for your review. Your honest feedback is appreciated and continues to motivate us in making your living experience at Novo Avondale an exceptional one. It makes us so happy to know our residents are happy. — Marlin McCord, Community Director
Thank you for your high rating! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! -Marlin McCord, Community Director
Thanks for your high rating. We're thrilled that you are enjoying your stay in our community and we thank you for your residency! -Marlin McCord, Community Director
Thank you for leaving this positive review of Novo Avondale! Welcome to our community. We are happy to hear that our friendly customer service has contributed to your comfort and satisfaction. — Marlin McCord, Community Director
Thank you for taking the time to write this review! The comfort of our residents is of the highest importance to us. We are happy to know the quality of your apartment and the service of our staff have met your expectations. - Marlin McCord, Community Director
Welcome to Novo Avondale! We are happy to hear that you have had an overall great experience here; our residents' comfort is of the utmost importance to us. Thank you for leaving this review! - Marlin McCord, Community Director
Thank you for taking the time to leave this review! We care deeply about our residents and aim to provide the best in customer service and quality. We are pleased that you enjoy the community and are having an overall positive experience! - Marlin McCord, Community Director
Thank you for your five-star rating of Novo Avondale! It is wonderful that our friendly customer service, quiet setting, and convenient location have contributed to your comfort and satisfaction. - Marlin McCord, Community Director
Welcome and thank you for this five-star rating! We're thrilled that you enjoy living in our community! We aim to provide the best quality customer service and living experience for our residents. Thank you choosing to make your home with us! Marlin McCord, Community Director
Thank you for your review, although we're sorry it was not the positive experience we aim to provide to all our residents and guests. We would like to speak with you about your concerns in hopes of better serving our current community members. Please feel free to call us at (404) 600-2199 or email me at [email protected] when you have a moment. I look forward to speaking with you. Thank you. — Marlin McCord, Community Director
$1,055 - $1,325
745
2 Units
1x1
$1,225 - $1,425
1,075
5 Units
2x1
$1,325 - $1,525
1,075
3 Units
2x2
$1,450 - $1,680
1,200
2 Units
3x2
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
NOVO Avondale
3330 Mountain Drive
Decatur, GA 30032