Review History for Bharath_R783

Park Summit


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Bharath_R783

Resident 2018

12/28/2018

Having lived in multiple cities and apartments for the last 15 years, my experience at Park Summit has been by far the worst i have ever experienced. Kimberly the manager "running" the office is so laid back that most of the issues and concerns are either not addressed in a timely manner or in my case still pending after 4-5 months. The attached pictures shows the issues at the time of move in and some are still not fixed. In fact, when we reserved the apartment there was a delay of over 3-4 weeks for the move in date which we found out by calling them days before moving in. They were not proactive in reaching out to us and cost us to find a temporary accommodation. Also, a note to future residents - The garbage disposal stinks, it is not hygienic and could pose risk to health. If you ask Kimberly its been addressed yet her own staff admit that it stinks. There is alcohol bottles discarded all over the facility and not mention garbage, dog feces, bottles of tobacco spit splattered everywhere. It looks good from the outside when you come to see the place but once you live here you will notice a lot of things are not taken care of. The only upside is that the staff besides Kimberly are pleasant to deal with and seem to try their best. But i think there is a lack of leadership from the management to provide a decent quality of life at the apartment.
Manager

1/16/2019

Park Summit
Bharath Family, I assure you that each and every review, positive or negative will be used as a learning tool for each of us on how we can better improve our communications and customer service in the future. Whereas your move in was delayed you were offered several options. When you chose to move forward with us we did make several accommodations for you to help ease the process for you and your family. Moving is never easy and we do recognize the stress that comes with it. I currently do not see any outstanding work order issues in our system for your apartment. I would love to remedy any issues you are experiencing at this time and invite you to come by my office or give me a call to discuss at a time that will be convenient for you. We never want a prospect or a resident to have a poor experience with us would like the opportunity to improve on your experience. Kind Regards, Kimberly Medearis, Business Manager

Review 4 out of 89

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Park Summit

March 2024

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