Review History for anonymous

The Rowen


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anonymous

Resident 2018

12/20/2018

I recently moved into Cornerstone Apartments 12/2018 and I was very unsatisfied with management for not ensuring my apartment was ready before moving in. When I moved into my apartments it was very dirty, roach infested , and the walls needed painted. I had to spend my own money to exterminate the entire apartment. Roaches was crawling everywhere and I reported it the manager they sent maintenance to spray and paint my walls. Roaches was still crawling out the vents and cracks between the walls. The manager said there is a roach problem in the community that's why the exterminator comes out once a week. Overall, there is a roach infestation in the community!!!!! Thank me later
    Manager

    1/30/2019

    Cornerstone Apartments
    Hello and thank you for sharing your experience with us. We sincerely apologize about your apartment not being up to par when you moved in. This is completely out of the norm at Cornerstone, as we strive to provide an exceptional experience for our residents and it looks like we dropped the ball! We understand that providing a clean and presentable environment is very important and as you mentioned, we do currently have pest control services available. We'd love to speak with you more about your concerns and how we can help in making sure you are happy and proud to call Cornerstone your home. Please visit our office or contact us at Cornerstone@TICommunities.com at your earliest convenience. We look forward to hearing from you. Kindly, Yuri T., Community Director - Cornerstone

    Review 7 out of 36

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