#5,778 #1 #369

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Lumen Doraville

4256 Tilly Mill Road, Doraville, GA 30360
(12 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

A-

Review Ratings

Noise

4.0

Grounds

4.6

Safety

3.5

Office Staff

4.4

Maintenance

4.6

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

12

Manager’s Review Engagement

A

Percentage of reviews responded to

91.6667%

Manager’s Review Reply Time

F

Average time to respond to reviews

81.92 days

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View Community Timeline

Lumen Doraville Reviews

(12)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1223942

Verified Resident 2023 - 2024

2/6/2024

While the aesthetics are modern the walls are extremely thin. You will hear foot steps if you are below someone as well as your next door neighbor snoring as well as toilets being flushed. Thin walls in these apartments are its downfall unfortunately.

    Review Author Icon

    Resident 1088028

    Verified Resident 2023 - 2024

    1/5/2024

    Way too many power outages and elevator/gate failures. Otherwise, relatively happy. Also, quite annoyed with people's poor manners/training with their dogs. I have found dog poop outside on the apartment premise near the entrances, dog piss in the elevators and stairwell, etc.

      Manager

      1/30/2024

      Lumen Doraville
      Thank you for your feedback. We're addressing power outages and elevator/gate issues. Apologies for any inconvenience. Your satisfaction is important, and we appreciate your patience.
      Review Author Icon

      Resident 1209932

      Verified Resident 2023

      12/19/2023

      The quality of the people who work hard every day in the building (manager, manager assistant and front desk) let me feel comfortable and safe. I'm still waiting for the bicycle storage but hopefully soon will start working.

      Manager

      1/30/2024

      Lumen Doraville
      We appreciate your kind words regarding our dedicated team members. Ensuring your comfort and safety is our top priority. Thank you for your patience and for being a valued resident.
      Review Author Icon

      Resident 1199353

      Verified Resident 2023

      11/14/2023

      The property is beautiful. It will feel like you are at a luxury hotel. The staff are very friendly. Always smiling with good customer service. The property could use from fixing and urgency. The gate was just fixed but it doesn't open up at night… See More >
        Manager

        1/30/2024

        Lumen Doraville
        Thank you for your positive comments on our beautiful property and friendly staff. We appreciate your feedback on the gate and key fob issues, and we're actively working on resolving them for your convenience. Your satisfaction is our priority, and we're glad to hear you love living here overall. If you have any further suggestions or concerns, please feel free to share.
        Review Author Icon

        Resident 1195673

        Verified Resident 2023

        11/3/2023

        Very nice community. This is the first time I have ever lived in an apartment and I love it. Great staff and overall a very good experience so far. I would highly recommend these apartments to anyone looking for a nice place to stay.

          Manager

          1/30/2024

          Lumen Doraville
          Thank you for your positive review! We're delighted to hear that your first apartment living experience has been a very good one at our community. It's wonderful to know you appreciate our great staff and overall atmosphere. Your recommendation means a lot to us. If there's anything specific you enjoy or if you have any suggestions, feel free to let us know.
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          Resident 635995

          Verified Resident 2023

          10/20/2023

          Great experience friendly staff great resident events and responsive maintenance team any time there is an issue or something that the entire community needs to know about email communications are always sent promptly

            Manager

            1/30/2024

            Lumen Doraville
            Thank you for your positive feedback! We're thrilled to hear that you've had a great experience at our community. It's wonderful to know that our staff has been friendly, resident events enjoyable, and our maintenance team responsive. We strive to keep our residents well-informed through prompt email communications. If there's anything specific you enjoy about the events or if you have suggestions for future activities, please feel free to share. We appreciate your residency and look forward to continuing to provide excellent service.
            Review Author Icon

            Resident 1188745

            Verified Resident 2023

            10/10/2023

            Staff is helpful. Building is new with all the appropriate apartment amenities. I don't feel like there is much to make it feel outdated. The location of your apartment and neighbors will dictate your enjoyment

              Manager

              1/30/2024

              Lumen Doraville
              Thank you for your positive feedback! We're glad to hear that our staff has been helpful and that you appreciate the new building with all the amenities. We understand the importance of location and neighbors, and we appreciate your insights. If there's anything specific you'd like to share or if you have any suggestions, feel free to reach out. We're here to ensure your continued satisfaction.
              Review Author Icon

              Resident 1179113

              Verified Resident 2023

              9/10/2023

              When I first moved in not a lot of people lived there so there was a good amount of Parking but now it's kind of a struggle to find one near your entrance. I love how the area is quite and clean. The appliances inside… See More >
                Manager

                1/30/2024

                Lumen Doraville
                Thank you for sharing your experience with us. We appreciate your feedback and understand the challenge with parking availability. We're pleased to hear that you enjoy the quiet and clean environment, and that the maintenance and leasing office teams have been on point. We take note of your concern regarding countertop stains and will explore ways to address this issue. If you ever have specific suggestions or further feedback, please feel free to reach out. We're here to ensure your continued satisfaction and appreciate you being a part of our community.
                Review Author Icon

                Resident 1178980

                Verified Resident 2022 - 2023

                9/10/2023

                Amenities are not kept up with, especially the beer tap. The beer tap has been empty for months now. Some of the electronics like outside lights on the sky lounge is not accessible and cannot be turned on even if it's dark outside around 8pm.… See More >
                  Manager

                  1/30/2024

                  Lumen Doraville
                  Thank you for bringing these concerns to our attention. We apologize for the inconvenience such as the outside lights on the sky lounge. Your feedback is crucial, and we are committed to addressing and resolving these issues promptly. We appreciate your understanding and want to assure you that we take your concerns seriously. We will work towards improving the maintenance of amenities to better meet your expectations. If you have any further suggestions or if there's anything else you'd like to discuss, please feel free to reach out. We value your residency and aim to enhance your experience.
                  Review Author Icon

                  Resident 1155634

                  Verified Resident 2023

                  7/2/2023

                  Great community overall. Glad I chose this complex. The office staff is always friendly & helpful. The maintenance crew is quick to respond to issues & pleasant to interact with. Great amenities. They send out constant communication on happenings & complex rules, unfortunately a lot… See More >
                    Manager

                    1/30/2024

                    Lumen Doraville
                    Thank you for your positive feedback! We're delighted to hear that you are happy with your choice in our community. It's wonderful to know that our office staff has been friendly and helpful, and the maintenance crew quick to respond. We appreciate your recognition of our amenities and communication efforts. Your suggestion regarding enforcing rules around recycling is noted, and we'll explore ways to improve compliance and ensure the recycling bins are used appropriately. If you witness specific incidents or have further suggestions, please feel free to report them directly to us. Thank you for being a valued member of our community, and we're here to address any concerns and enhance your living experience.
                    Review Author Icon

                    Resident 1118305

                    Verified Resident 2022 - 2023

                    3/5/2023

                    When I found Lumen, I loved the new, fresh design and forward thinking facilities. A bonus was the staff! The staff at Lumen Doraville are always friendly, concerned, helpful and treat you like family.

                      Manager

                      3/23/2023

                      Lumen Doraville
                      Thank you for your review of Lumen Doraville, and your comments about our wonderful team! We are happy to have you as our resident.
                      Review Author Icon

                      Resident 1117018

                      Verified Resident 2022 - 2023

                      2/28/2023

                      The apartments themselves are really nice and the amenities are great but the place is a logistical nightmare. We are constantly getting locked out, the internet goes down, the water gets cut off, and half of the amenities that were advertised aren't available yet. It's… See More >
                        Manager

                        3/9/2023

                        Lumen Doraville
                        Thanks for taking the time to share your comments with us. We're glad to see how much you enjoy our community and your spacious apartment home, and we are sorry that your most recent experience has affected your satisfaction. We encourage you to reach out to our leasing office so we can discuss your concerns. We appreciate you choosing Lumen Doraville and look forward to working toward earning your complete satisfaction.
                        This community is managed by

                        Atlantic Residential

                        A-
                        A-
                        Communities
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                        Questions & Answers (0)

                        Frequently Asked

                        How is Lumen Doraville Rated?
                        Based on 12 number of votes by renters, Lumen Doraville is currently rated 4.3 out of 5 stars.
                        How satisfied are residents with the upkeep and overall appearance of the grounds at Lumen Doraville?
                        Lumen Doraville is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                        How effective was the maintenance team when resolving your problem?
                        Lumen Doraville is rated 4.6/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                        What are noise levels like at Lumen Doraville?
                        Lumen Doraville is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                        How safe is Lumen Doraville?
                        Lumen Doraville is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                        How satisfied are residents with the neighborhood?
                        Lumen Doraville is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                        How satisfied are residents with the staff at Lumen Doraville?
                        Lumen Doraville is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                        How often does management engage with reviews?
                        Managers have responded to 91.6667% of their community reviews in the past year.
                        How quickly does management engage with reviews?
                        Managers have replied within 81.92 days to their community reviews in the past year.
                        Who manages Lumen Doraville?
                        Atlantic Residential
                        What is the pet policy at Lumen Doraville?
                        No pet policy available

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                        Lumen Doraville

                        February 2024

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                        Beds

                        0

                        Baths

                        0

                        Lumen Doraville is an apartment in Doraville in zip code 30360. This community has a 0 Bed, 0 Bath Nearby cities include Chamblee, Norcross, Tucker, Dunwoody, and Peachtree Corners.

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