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Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/17/2019
I would not recommend this property. I love the layout of my unit but aside from that I am not pleased and will not be resigning a lease with them. There are maintenance request that I put in when first moving in and only half of them taken care of after multiple inquiries. The water inside the complex is frequently shut off monthly for "repairs" for the entire duration of the day and the office only gives the courtesy of notifying just minutes before they shut of your water with no time for preparation ( the last time being less than 15 minutes before they shut off the water). The office staff need to be replaced, especially the property manager , she is extremely rude. I hate that I am still in a lease with them and cringe at having to give such unprofessional people my money.
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Colonial Grand at River Oaks Manager

10/22/2019

We're so glad to know that you love the layout of your home! We work hard to provide superior service and to ensure all our facilities are well-maintained and of the highest quality, so we are disappointed to learn that you have concerns about our service and the frequency of your water being shut off. Your satisfaction is important to us and we are eager to address your concerns so that you can love everything about your home, but we need details. At your earliest convenience, please contact our resident care line at 866-620-1130, so we can gather additional insight and share it with the respective team who can work on resolving your concerns. We look forward to hearing from you and restoring your confidence in us.

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Colonial Grand at River Oaks

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