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  Verified Resident 665978
vrp · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/09/2019
There is a maintenance employee in this complex very unprofessional, rude and retaliative, doesn't know what courtesy stand for, the principles of courtesy or might don't know what service vocation is, he lies to the MAA at River Oaks property management in your face with a special sinism and manipulates the Management office team with poor statements about repairs issues regardless that the maintenance service is included in your monthly rent payment and which is relatively high for the poor maintenance management and service quality and units conditions. When I first moved in here since day one I have been promised every month that maintenance would take care about repairs and defects in the unit for example 3 months to apply caulking in a bath shower tiles that were identified by the previous property manager back in June 2019 with the "move in inspection" with the promise that the management would take care, but that in reality until today's sun I still complaining every month about the unit issues that very unproffesionaly have been corrected as today Oct 2019 at turtle speed..and still some of those without complete. Just "Promises" in despite that this was "supposedly" a "Renovated Unit" and now as retaliatory effect the property manager assistant email me saying that they wont take my payments at the office anymore, when I asked the previous manager and an office associate that is not longer here that may quit, if I could make payments at the office and both said that was perfectly fine and that for my convenience I could pay on line as well... Just pure and clear Retaliation.... But their brighter view is as they said... " MAA is committed to remaining true to our rich tradition of service to each other and to our Residents..." I never thought I could have such a bad experience...but it is what it is, experience But with bad satisfaction taste...! By the way...the tiles in the shower still needs caulking as today 10/09/2019. and I still having a 5 inches hole in the carpet of my "Fully renovated unit" at Colonial Grand at River Oaks Duluth Ga 30096. Welcome home...?
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Colonial Grand at River Oaks Manager

07/22/2019

We are delighted to receive your positive review of our peaceful community and resort-style amenities! Thank you for reaching out to us and bringing your pool observations and suggestions to our attention. We will notify the appropriate team of your concerns. Thank you.

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Colonial Grand at River Oaks

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