Prospective Resident · 2017
I had a relative who lived there for 7 years and was treated like dirt. when she moved in under the previous owners and did the walk-through she found an old dirty carpet, broken kitchen cupboards, dirty stained urine tiles in bathroom, water marks on walls in closet in the master bedroom,mildew, holes on walls in bedrooms, broken tiles in foyer, bugs all over the place. for the 7.5 yrs she lived there she was promised new carpet, cupboards etc, new kitchen cupboards and new doors, etc, This never happened instead Cortland wanted her to pay for the new carpet & cupboards, etc. She also had to endure several break-ins in the community,drug dealers & constant fear of being mugged. She finally decided to move out after they increased her rent by over 300 to force her out & remodeled the apt, but would do nothing for her. She is a very clean person & when she was moving she left that place immaculate (I still have the photos I took for her when she was moving). After suffering with all the broken things & old tattered carpet,etc, Chelsea had the nerve to bill this poor woman thousands of dollars for all the broken things she inherited and trying to mess up her credit. Her lawyer has told her to sue them, because she has all the proof and documentation of everything she inherited & the stress this has caused her, but she keeps telling him that Karma is real & God will fight this battle & deal with the injustice meted out to her, smh!!! If this was me I would definitely sue them, they are CRUEL to say the least.
Cortland Duluth Manager
Hello, I am very sorry to hear that your relative had this experience in our community. This is very disappointing and far from what we aim to give our residents. I'd like to speak with your relative at her convenience as I am not personally familiar with this situation. She can reach out to us at [email protected] or via phone at (770) 935-5151. I look forward to hearing from her!