Cortland Portico

Hello valued resident, thank you for taking the time complete a review of our community. We are deeply saddened to see that you have not been enjoying the community as you should be. In your review you express some concerns on noise. While we want all out residents to live it up in their living spaces, we also want to make sure you have the comfort to enjoy some uninterrupted home time, too. We currently do have patrol officers that can answer to noise complaints after hours. You may reach their Non-Emergency Response Line at 770.274.8333 or by calling our Service Hotline 866.355.7351. As far as valet trash concerns we now have two wonderful valet associate who have our entire community's trash picked up no later than 2:00 PM Monday through Friday. Over the weekend you do have access to our community's trash compactor that is located at the front of our community. In regards to your neighbors we will send out a community reminder about valet trash. If you specifically know of who may be sitting trash out outside of hours, please let us know so we can resolve this issue for you. We do understand we have a parking concern in the community. However, we do have available garages that you can rent that will alleviate your parking concerns. Again, we appreciate your review and we hope to reset your level of satisfaction. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! A. Galicia ' Assistant Community Manage

Hello Neighbor! I am so thrilled to hear that you loved our community, but am disheartened to hear that your experience has changed. We work hard to keep our grounds clean, so it is disappointing to hear that you have been seeing trash around. Could you please reach out to us at the office to pinpoint where in the community you are seeing this? I look forward to hearing from you! Angie Galicia ' Assistant Community Manager

Hola Vecino! Gracias por esta maravillosa encuesta. ¡Estamos encantados de que estés disfrutando de nuestra comunidad! ¡Esperamos verte en el próximo evento! Un cordial saludo. A.Galicia ' Assistant Community Manager

Hi Neighbor, Thank you for taking the time complete a review of our community. We are deeply saddened to see that you have not been enjoying your home as you should be. I would love an opportunity to speak with you further about the issues you are experiencing in your home such as the service request that have been unanswered and the staircase that is falling apart. As far as dog feces, our service team patrols the community grounds to pick up any litter or pet waste. However, if you are aware of an area that we may be missing, please let us know so we can keep a closer eye on it. If you are willing, please reach out to me at 770.300.9070 so that we can discuss these issues further. I look forward to speaking with you soon! A. Galicia ' Assistant Community Manager

Hello Neighbor! Thank you for taking the time complete a review of our community. I am so thrilled to hear that you loved our community, and our team. Please feel free to reach out to us at [email protected] if you ever need anything at all. A . Galicia ' Assistant Community Manager

Hello Neighbor! Thank you for this wonderful review! We are thrilled that you are enjoying the community. Our goal is to provide our residents with a quality living environment and we strive to meet that demand everyday. We hope that you continue to love living here and hope to see you at our next event. A. Galicia ' Assistant Community Manage

Thank you for recognizing all the hard work that Victoria does around here! We are truly lucky to have her on our team. Cortland Portico associates strive to ensure each resident is provided with exceptional service. We're happy we could meet your expectations! Have a fantastic day! A.Galicia ' Assistant Community Manager

Hi Neighbor! We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We had to limit the hours of our Fitness Center from 6:00 Am to 10:00 PM, due to safety and security reasons. We apologize deeply that this has affected you in a negative matter. While the pool is not open all year round our grills are accessible all year. As far as the grills not working, we will be replacing the grills with charcoal grills due to the improper use of our propane grills. Again, we appreciate your review and we hope to reset your level of satisfaction. If you ever need anything else from us, please feel free to give us a call at 678-675-0903 or stop by. Have an awesome day! A. Galicia ' Assistant Community Manage

Hello valued resident! Thank you for this wonderful review! We are thrilled that you are enjoying the changes in the community. Our goal is to provide our residents with a quality living environment and we strive to meet that demand everyday. We hope that you continue to love living here and hope to see you at our next resident event! Regards, C.Davidson ' Community Manager

Hello Neighbor! I am so thrilled to hear that you loved our community, but am disheartened to hear that your experience has changed. I would love an opportunity to speak with you further about the issues you are experiencing in your home such as the decline in service. If you are willing, and I truly hope you are, please reach out to me at 770.300.9070 so that we can discuss these issues further. I look forward to speaking with you soon! C. Davidson ' Community Manager

Hi Neighbor, your wonderful feedback and rating means a lot to us. I would like to discuss the hours the gate is scheduled to be open, and the noise that you are experiencing. If you are willing, please reach out to me at (770) 300-9070 to discuss the issues you're experiencing. I look forward to hearing from you! A. Galicia ' Assistant Community Manager

Hello valued resident, Thank you for taking the time complete a review of our community. We are deeply saddened to see that you have not been enjoying your home as you should be. In your review you mentioned that you are dealing with some pest issues. Please know that we work with in-house pest control backed by licensed entomologists. Delivering this service in-house allows us to get to your pest related service requests faster and more thoroughly. We would love to schedule a time to come into your home to get treatment started as soon as possible. Can you please let us know when a good time to stop by would be? Also I see that you have experienced some issues at our swimming pool and wanted to remind you that while the office is not always accessible, we do have an on call Courtesy officer who can stop by to address and enforce our rules and regulations. We rely on our residents to help us continue to keep our community clean and safe! In regards to your valet trash concerns we now have two wonderful valet associate who have our entire community's trash picked up no later that 2:00 PM Monday through Friday. Over the weekend you do have access to our community's trash compactor that is located at the front of our community. Again, we appreciate your review and we would love to get your home treated so that you can enjoy your experience once more at Cortland Portico. I would love the opportunity to turn your experience around. Could you please reach out to me at the office or via email at [email protected]? Warm Regards, C. Davidson ' Community Manager

Hello, we really appreciate your feedback and thank you for taking the time to leave a review. We work hard to keep our grounds clean, so it is disappointing to hear that you have been seeing trash around. Could you please reach out to us at the office to pinpoint where in the community you are seeing this? I look forward to hearing from you! Angie Galicia ' Assistant Community Manager

Verified Resident 667119, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Angie Galicia ' Assistant Community Manager

Hi there, we regret to hear that you are displeased with your recent experience with us. I would like to work towards a resolution, so if you are willing, please reach out to me at (770) 300-9070 to discuss the issues you're experiencing. I look forward to hearing from you! A. Galicia ' Assistant Community Manager

Hi there, we want all of our residents to be comfortable in their homes here. If at any time a neighbor is disrupting this for you, be it through noise or otherwise, we ask that you please call our after-hours courtesy officer at 866-355-7351. As far as the issues in your home I would like to discuss the issues you're experiencing so that we can work towards a resolution. Please contact our office directly at 770-300-9070. A. Galicia ' Assistant Community Manager

Valued Resident, thank you for your kind words and this wonderful and informative review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! C. Davidson ' Community Manager

Sandra, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like to have a better understanding about your experience. Please reach out to us at (770) 300-9070 at your earliest convenience and we will do our best to resolve this with you. C. Davidson ' Community Manager

Dear valued resident, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 300-9070 to discuss this further. C.Davidson ' Community Manager

Hello! Thank you for taking the time to leave us a review. We strive for 100% resident satisfaction, and it is great to hear you've had such a positive experience with us at Cortland Portico. If you ever need anything else from us, please feel free to give us a call or stop by our office. Have an awesome day! C. Davidson., Community Manager