Resident · 2018 - 2019
First time took a tour the available unit was very nice and the price was decent. A week later applied leasing the rent rate went up, market frustration as told. Ended up I leased and moved to a different unit, rent was up almost $100 in 3 weeks, apartment strong cooking smells and extremely loud walking noises from upper floor not only during day time but also mid night. Later on I learnt that many residents residing there were like nothing to do but noises making. And my apartment's alarm went off when I was away from work. After 2 months I requested the leasing office to transfer to a different unit on top floor. This unit was much better maintained. However, the noises was remain the same way with those jobless residents hanging out there just to make loud noises day and night. Interestingly, these residents were so much alike in behaviors. No peace in mind living among these kind of residents during the full term of leasing. The apartment office was quite good at your respond your request during time of leasing. However, on the day of moving out, I asked if they could come in at certain time to conduct move out inspection. They said OK but did not show up. So I drove up to the office and asked again if they could to do inspection for me now and I saw all of them just talking laughing in the office. They said they would be in a minutes. I went back to my apartment and waited for them. Half an hour later I called again, they said they were coming. I raised my voice and shout at them to do the job right away and let me move out. Then they had an maintenance supervisor came over to conduct the inspection. After done, I requested to have signed move out inspection sheet in the leasing office. The maintenance supervisor told the office staff there was no damage. But, assistant manager insisted on written a charge of $25.00 for dripping pan, which was a charge not listed on lease. How frustrated on the last day with these people wasting over 4 hours back and forth and imposed an additional fee at the expense of mine. Feel relief moving away from those residents and apartment staff. Not recommended to those who enjoy peace in mind and appreciate professional services.
Estates at Crossroads Manager
Thank you for reaching out. We are sorry to hear that you has an unpleasant experience. With apartment living, you are surrounded by many residents, who all have the same right to enjoy the time in their home and patio/balconies. There is walking noise that will be heard at times and we hate that it was a major issue for you. I wish you would have reached out to me at the time of move out inspection. Our service director does not do the move out inspections with the residents and the time we made an exception was last October. Move out inspections are to be scheduled 24 hours in advance and if they are not we try our best to accommodate our residents at move out when we have the availability. I am sorry that we were unable to accommodate you as you needed. We hope you are enjoy your new home and wish you the best of luck in the future. Regards, Brittany Noles Business Manager