Resident · 2015 - 2018
From Day 1 in this apartment complex, we had issues. We were excited to live there and the community looked very nice, however, we soon realized that this place was not what it seemed. For anyone considering moving into these apartments, please, please consider the following: 1) We had driven about an hour in our moving truck to get to the apartments on our confirmed move-in day. Once we got to the apartments we met with someone at the front office to pay and go over our lease. After we had made our payment, a certain unnamed office worker said for us to wait "one second" while she checked on something. We were sitting in the office at a small table overlooking the main pool and saw her speeding around on the golfcart into one of the apartments. My husband and I started laughing because we thought it was so odd. When she came back, she gave us the news that our apartment actually wasn't ready, and wouldn't be ready until the following weekend because the maintenance workers who were putting the carpet in/painting LEFT FOR VACATION BEFORE FINISHING OUR APARTMENT. We had driven 1 hour with all of our belonging and disconnected all utilities at our previous place, our family friend helping us move had taken time off and now we wouldn't be able to move in FOR ANOTHER WEEK? AFTER MULTIPLE CONFIRMATIONS THAT THIS WAS OUR MOVE-IN DAY?? It was so awful- then she had the nerve to offer us another apartment that was ready, but it was $200-300 more per month and they wouldn't be able to discount it at all. Thank goodness we had one more week on our previous rental lease so we were able to drive back and live there one more week, but not after spending HOURS on the phone reconnecting our water, gas, and electricity. If this apartment hadn't been SO close to our jobs- we wouldn't have moved in. (This office worker STILL works here). 2) They can never find packages. We have Amazon Prime and really enjoyed the benefits of two-day delivery- until we moved here. We have had the worst time with our packages. One day on my Amazon account it had said CLEARLY that my package had been delivered to the front office- and even had who signed for it. When my husband went to pick it up, they said it "wasn't there", we checked back the next day and even showed them the proof of delivery- but it wasn't there. Then after nearly 4 days they all of a sudden have my package. This has happened more times than I can count since living here. And when your package does arrive, you get no notification at all. So if someone is sending you a surprise package, you will never know you got it. They are very disorganized when it comes to keeping track of people's packages. 3) Assistant Manager is rude. Even after MULTIPLE complants to the manager and corporate, she is still there. She is VERY hard to understand and comes across very rude, and constanting is on the defensive if you have any complaints. Also side note: she is always wearing very inappropriate outfits where she is nearly spilling out of her clothes. 4) Prices always on the rise. Rent goes up every year, even though it is already SO EXPENSIVE. Also with new management that has come into the picture-our water bill has risen and is set to rise (per our neighbor) much more the next year. 5) Managment is terrible and constantly changing. In the past several years, there has been at least 3 different management companies for this property. And what is funny is that it never gets better because they are still keeping the same assistant manager and front staff workers who are rude and poor at their job. 6) Grounds The grounds are nice, however if you live near the pond, the geese are always blocking the walking path (and they are mean and hiss) and their droppings are never cleaned up on a regular basis. I would truly rethink living here. Me and my husband paid our rent on time every month, kept to ourselves, and tried to be as nice as possible to the front staff- but everyone has a limit to what they can handle. In the two years that we have lived here, the ratings went from in the 4-5 star range to the 2-3 star range- so this should tell you something. So excited that we are moving out.
Merritt at Sugarloaf Manager
Thank you for bringing your concerns to our attention, we will address each of these concerns. We are truly dedicated to making this a comfortable and peaceful place to live.