Review History for Verified Resident 656437

The Hartley at Sweetwater Creek


Updated Review

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Resident 656437

Verified Resident 2019 - 2023

12/28/2023

Autumn Vista, now The Hartley always keeps up with cutting the grass and trimming bushes and even pruning the trees all over the property. But when it comes to taking care of severe drainage/flooding where residents must walk through at the beginning of the breezeway at the front of the 800 building, even with complaints to Gwinnett County Code Enforcement, this property does NOTHING to fix the problem. Oil impregnated black top in front of handicap ramps is never fixed either, so that wheelchairs track oil into apartments. There are other important legitimate issues that never get fixed. I blame this on the property owners who control funding of any work done on this property. The local Staff of this property are excellent, helpful people that are concerned with the Residents of this property.
    Manager

    1/3/2024

    The Hartley at Sweetwater Creek
    We appreciate your detailed feedback, and we're pleased to hear that you're satisfied with the work of our local staff at The Hartley at Sweetwater Creek. We understand your concerns about the drainage and maintenance issues you've mentioned. We take all feedback seriously and will ensure your comments are reviewed as we continuously strive to improve our community. If you would like to discuss this further, please contact us directly at 770-564-9005. Thank you, The Hartley at Sweetwater Creek.
    6 Previous Reviews

    Previous Review

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    Resident 656437

    Verified Resident 2019 - 2022

    11/22/2022

    It's mostly been good. When the gate or gates go down and remain open, like currently, the gate remains open for many weeks. It has almost been a couple of months this time! Is this not supposed to be a gated community?
      Manager

      11/22/2022

      The Hartley at Sweetwater Creek
      Thank you for your review. We're happy to hear that you're enjoying our community and would be happy to answer any questions or concerns that you may have. Please feel free to contact us via autumnvista@bainbridgere.com at your convenience. - The Team at Autumn Vista

      Previous Review

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      Resident 656437

      Verified Resident 2019 - 2021

      10/29/2021

      This Property uses too many Contractors who don't speak English. and often, do not know that much about the work they are trying to do on the Property in People's Apartments. There was one Contractor who was working on my front door about a year ago. and did not know how to replace a small part inside a door lock, and I told him that I would replace/install the part. He INSISTED that he could take care of it, and wound up bending the part from inside the lock and then the entire lock had to be replaced by a regular Property Maintenance Technician (who spoke English).
        Manager

        10/31/2021

        The Hartley at Sweetwater Creek
        Thank you for your feedback. Don't hesitate to give us a call at 770-564-9005 if you have any questions or concerns regarding our contractors we use on the property.

        Previous Review

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        Resident 656437

        Verified Resident 2019 - 2021

        10/27/2021

        There have been so many management groups that have taken over ownership/control of this property, I think more than five since we have lived here, that it doesn't really make sense to say how things have been handled consistently. But one thing that is presently wrong and has always continually been a problem is the security entry gate at the front of the property. Currently it has been broke and left wide open continually day and night for about 4 weeks this time.
          Manager

          10/29/2021

          The Hartley at Sweetwater Creek
          Thank you for your feedback. Unfortunately we had several issues with our gate we are having to address. We are working with a our contractor to get the gate running properly. We do apologize for this inconvenience. Please feel free to reach out to the office with any questions or concerns, 770-564-9005.

          Previous Review

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          Resident 656437

          Verified Resident 2019 - 2021

          7/11/2021

          This community property has changed management groups every six months since I have lived here.......................................................
            Manager

            7/27/2021

            The Hartley at Sweetwater Creek
            Hello, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon! We know that the management company has changed, but we are fortunate to have the same wonderful staff to continue providing you with excellent customer service!

            Previous Review

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            Resident 656437

            Verified Resident 2019 - 2020

            10/2/2020

            Maintenance is good. Rent is a little much too high. There needs to be a guard at night at the entrance gate, because there is too much destruction of the gates and even the brick podium with the call box was knocked down at night. The gates are left open most of the time at night especially now, because of damage done during the night.
              Manager

              1/27/2021

              The Hartley at Sweetwater Creek
              We appreciate you taking the time to leave us this feedback. Sad to hear your recommendation, please contact our leasing office to let us know how we can improve.

              Previous Review

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              Resident 656437

              Verified Resident 2019

              11/5/2019

              Office staff and Maintenance staff are great to deal with. Too many extra costs in addition to paying already high rent, such as additional $25 for valet trash service for only five days a week that doesn't always show up all five days. Pool is open strictly from Memorial Day Weekend through Labor Day Weekend, no matter how nice the weather remains after Labor Day. The pool is closed the entire day every Monday, unless it's a Monday holiday and then it's closed all day that Tuesday. Property staff should put chemicals in pool early morning so that pool could be opened by early afternoon and not closed entire day.
                Manager

                8/27/2019

                The Hartley at Sweetwater Creek
                Thank you for taking the time to add a review. We will assess the issue that you presented and see if we can find a resolution. We appreciate your review and encourage you in the future to come to Management and bring concerns because some times working together brings much better results. We appreciate you calling Autumn Vista home. Management

                Review 3 out of 268

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                The Hartley at Sweetwater Creek

                June 2024

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