Review History for Verified Resident 947525

The Hartley at Sweetwater Creek


Updated Review

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Resident 947525

Verified Resident 2021 - 2022

8/21/2022

Terrible. There was a ownership change while I was living there that was a mess. And this new company isn't much better. My moving in experience was awful. So many promises made that were not kept and the price for the apartment I applied for changed by the time I moved in. When I asked about it they apologized and said they would look into it but never did. I asked for a valet living trash can several times for the service they force you to pay for. The service isn't consistent they don't come pick up trash on the days they say they are and they would send out multiple messages about fining people not following trash valet rules, but didn't want to give me a trash can. There are kids that live here that vandalized the playground to where I refuse to take my son... not the place to live.
    Manager

    10/31/2022

    The Hartley at Sweetwater Creek
    Thank you for your review. We are very sorry to hear about your experience. We value your feedback and understand your concerns. We've sent your feedback and areas of improvement to discuss with our team. Please reach out directly at autumnvista@bainbridgere.com if you would like to discuss this further. - The Team at Autumn Vista
    1 Previous Review

    Previous Review

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    Resident 947525

    Verified Resident 2021

    9/7/2021

    Terrible customer service. The communication about renting process and throughout the rental process is awful. Staff is nice, but does not follow through and does not communicate thoroughly about services, rent, or the rapid changing of offer.
      Manager

      1/11/2022

      The Hartley at Sweetwater Creek
      Hello, we're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact us at autumnvista@bainbridgere.com or 770-564-9005. We're confident that we can turn your experience around, and look forward to getting correcting it!

      Review 25 out of 268

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      The Hartley at Sweetwater Creek

      June 2024

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