Review History for Verified Resident 510919

Evergreen Terrace


Updated Review

Review Author Icon

Resident 510919

Verified Resident 2018 - 2019

7/3/2019

My experience has been mostly positive. Decent location. Maintenance issues are addressed quickly. Community is kept clean. Fitness center is pretty small and it would be nice to have a play area for kids.
    Manager

    7/12/2018

    Evergreen Terrace
    Thank you for taking the time to share your feedback. We are honor that you have made Evergreen Terrace your home. Please let us know if there is anything we can do to continue to make your living experience at Evergreen Terrace awesome!
    1 Previous Review

    Previous Review

    Review Author Icon

    Khaywa1

    Resident 2018

    11/5/2018

    The community is well maintained, very clean and the maintenance team is A plus. The walls are thin but I've never been terribly inconvenienced by the noise. My neighbors are all pretty considerate when it comes to noise levels and quiet times. While the office staff is always friendly, they do a terrible job at resolving problems. I recently changed my cell number and they have not been able to get my new phone number connected to the front gate. As a result, I have to drive up to the front gate anytime I need to let in a guest. I can't receive Instacart, Amazon Prime Now or even pizza deliveries without leaving my unit and driving to the front gate to let them in. This has been the case since 9/28/18. Lorrie in the office went as far as to tell me, "I don't know what to tell you." She has made multiple promises to call me with updates but hasn't called once. I always have to go into the front office for information because no one ever answers the phone. As of 11/5/18, I have no idea as to when my phone number will be updated so as we roll into the winter months, I'll have to continue to pack up my 1 year old and drive to the front gate every time I need to let someone in. Totally unacceptable.
      Manager

      11/7/2018

      Evergreen Terrace
      Thank you for taking time to share feedback about your experience and bringing this issue to our attention. You should not have to wait so long for a problem like this to be solved, and you should never have to wait for a response from the main office. Please contact the community manager directly if this issue has not be solved yet or if there is anything else we can do for you.

      Review 29 out of 90

      Share This Review

      Contact Property

      Evergreen Terrace

      March 2024

      Sun
      Mon
      Tue
      Wed
      Thu
      Fri
      Sat
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      11
      12
      13
      14
      15
      16
      17
      18
      19
      20
      21
      22
      23
      24
      25
      26
      27
      28
      29
      30
      Beds

      0

      Baths

      0

      Share This Review