Review History for anonymous

Riverstone


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anonymous

Resident 2018 - 2020

9/8/2020

TERRIBLE! They don't do anything about noise issues. I've called probably 25 times about the neighbors above me being completely inconsiderate and loud. Stomping, screaming, jumping, slamming things AT ALL HOURS OF THE DAY AND NIGHT. If it wasn't for the fact they charge a huge fee to break the lease I'd already be gone. We pay 1400 dollars to live in the zoo. And they want 2700 to break lease not including a 60 day notice...and rent for the 2 months. So they want us to pay 5,000+ to leave when all they have to do is enforce the courtesy hours. Also.. their pool is NASTY, always dirty and the Gym is pathetic. Their cardio machines are unserviceable. So the amenities that they offer are not worth the rent. They have a small play structure for children, and a dog park that has feces everywhere because no one picks up after their animals. Oh and it's a "gated" community but the gate is broken 99% of the time... Another thing we pay for but doesn't even work. I WILL NEVER COME BACK. I had to give it 1 star but if I could I'd give 0 Maintenance is kind, but when the "fix" something it sometimes needs "fixed" again.
    Manager

    10/7/2020

    Riverstone
    Thank you for taking the time to share that our maintenance team is kind. We apologize if your issues with noise have not been addressed to your satisfaction. Our leasing policies are clearly outlined in the lease agreement, and we are sorry if you are not happy with them. We would like to have a conversation with you regarding the issues you've raised so we can make a sincere effort to make you comfortable in your home. When you have a moment, please contact me directly at BJones@pegasusresidential.com. I look forward to hearing from you.

    Review 88 out of 253

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