Houston Lake Apartments
#978 #1 #46

What is epIQ?

Houston Lake Apartments

2350 Houston Lake Road, Kathleen, GA 31047
(1014 Reviews & Surveys)
$1,255 - $1,795/mo

Move-In Specials (2)

Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

Let us help you find home! Call to find out about our specials and schedule your tour TODAY!***

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Floor Plans & Pricing

1 Bedroom

The Tee Box

1 Bed, 1 Bath | 825 sq. ft.

$1,255

4 Available Units

See Floor Plan Details

The Eagle

1 Bed, 1 Bath | 915 sq. ft.

$1,269

1 Available Unit

See Floor Plan Details

2 Bedrooms

The Sandtrap

2 Beds, 2 Baths | 1,133 sq. ft.

$1,433

3 Available Units

See Floor Plan Details

The Birdie

2 Beds, 1 Bath | 1,031 sq. ft.

$1,481

See Floor Plan Details

The Fairway

2 Beds, 2 Baths | 1,230 sq. ft.

$1,481

See Floor Plan Details

3 Bedrooms

C1R

3 Beds, 2 Baths | 1,362 sq. ft.

$1,725

2 Available Units

See Floor Plan Details

A1

3 Beds, 2 Baths | 1,488 sq. ft.

$1,795

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.2

Grounds

4.3

Safety

3.8

Office Staff

4.6

Maintenance

4.5

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

64

Manager’s Review Engagement

A+

Percentage of reviews responded to

95.31%

Manager’s Review Reply Time

B+

Average time to respond to reviews

8.44 days

View Community Timeline
View Community Timeline

Houston Lake Apartments Reviews

(227)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1047929

Verified Resident 2022

7/24/2022

So far I like the community. There was a mishap when I moved in someone used my bathroom and didn't flush. Disgusted with that. Apartments nice and spacious. Lots of amenities nice property. Hopefully thely fix my issue

    Manager

    8/11/2022

    Houston Lake Apartments
    Thank you for the feedback. We apologize if your initial experience was less than ideal. It is important to us that you are fully enjoying your new home. If this concern remains pending, please visit the office or email us at HoustonLake-pm@pegasusresidential.com.
    Review Author Icon

    Resident 1044540

    Verified Resident 2022

    7/13/2022

    Great maintenance staff! They're friendly and they will get the job! Moving in was fairly quick and an easy process. The only issue I would complain about was my first 1/2 month here I paid for the washer and dryer unit. It wasn't installed until… See More>
      Manager

      7/19/2022

      Houston Lake Apartments
      It makes us happy to hear what a smooth move-in you had and your satisfaction with our team's service! If you would ever like to discuss your concerns regarding your washer and dryer's installation, please connect with our team at any time. Thank you!
      Review Author Icon

      Resident 1043665

      Verified Resident 2010 - 2022

      7/10/2022

      I've lived here 11 years and it's always been a great complex- until recently that is. Management is terrible. Allowing multiple families to live in one apartment, allowing pot smoking to continue after months of complaints, no way to reach anyone with emergency maintenance issues.

        Manager

        7/21/2022

        Houston Lake Apartments
        We value your insight as a long-term resident and apologize if you are not enjoying your experience with us. Our team is here to listen and address your concerns regarding your neighbors. Please visit the office or email us at HoustonLake-pm@pegasusresidential.com.
        Review Author Icon

        Resident 1042265

        Verified Resident 2022

        7/5/2022

        The apartment is very nice and quiet. A few issues on move in but was worked out. Pet friendly community. Pool and playground for children. Lots of amenities and opportunities to get outside. The walking trail is my favorite. Maintenance people are very responsive.… See More>
          Manager

          7/9/2022

          Houston Lake Apartments
          Thank you for your wonderful review! We hope you continue to enjoy our quiet community, various amenities, and responsive team for many years to come. Take care!
          Review Author Icon

          Resident 1039660

          Verified Resident 2022

          6/26/2022

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            Manager

            6/30/2022

            Houston Lake Apartments
            Thank you for the excellent rating! We are pleased to know you are enjoying your time in our community.

            Updated Review

            Review Author Icon

            Resident 1031735

            Verified Resident 2022

            6/21/2022

            So far it's been a pleasant experience. I haven't lived in an apartment for a good many years but between Ben, Kelly and Billy any questions or concerns get answered immediately. I appreciate all of their help!!

              Manager

              6/25/2022

              Houston Lake Apartments
              It really makes our day knowing that Ben, Kelly and Billy have provided such excellent care with their prompt service. We appreciate you sharing your 5-star experience!
              Review Author Icon

              Resident 1037471

              Verified Resident 2019 - 2022

              6/19/2022

              1 out of 5 today. Previously the rating would have been higher. I submitted multiple service requests that have been completed in the system, but not physically complete. I have a newborn and improper lighting. The rent has been paid, but the… See More>
                Manager

                7/21/2022

                Houston Lake Apartments
                We apologize for any inconvenience. Your comfort is our priority, and we want to do all we can to ensure your lighting concerns are addressed. Please visit our office or email us at HoustonLake-pm@pegasusresidential.com. Thank you.
                Review Author Icon

                Resident 1037407

                Verified Resident 2022

                6/19/2022

                I wouldn't recommend this property. Only moved in because they had the availability. The staff didn't even show me to my place when I got the keys. This was a horrible experience. My mailbox doesn't have a door.

                  Manager

                  7/21/2022

                  Houston Lake Apartments
                  Thank you for your feedback. This is not the experience that we want our residents to have. If you have any concerns about your home or the functionality of your mailbox, please visit the leasing office or email us at HoustonLake-pm@pegasusresidential.com.
                  Review Author Icon

                  Resident 1036027

                  Verified Resident 2022

                  6/15/2022

                  Great experience so far. Easy and to the point and direct. Staff is super helpful and knowledgeable! Kelly and Ben were fantastic, funny and very professional yet relatable. So far I love the community

                    Manager

                    6/18/2022

                    Houston Lake Apartments
                    Thank you for praising Kelly and Ben so highly! We are immensely proud of the exceptional professionals we hire to maintain our community, and it is encouraging feedback like yours that validates our commitment to excellence.
                    Review Author Icon

                    Resident 1036026

                    Verified Resident 2022

                    6/15/2022

                    Just moved in 4 days, nice community feel. Staff (leasing agents and maintenance) is pleasant. I think the time here will be good. Thank you Ms. Kelly and staff for a smooth move in. Keep up the good work especially with… See More>
                      Manager

                      6/18/2022

                      Houston Lake Apartments
                      Your wonderful review as our new resident means so much to us! We are glad that our team made your move-in experience as smooth as can be. Rest assured, we are always here for you.
                      Review Author Icon

                      Resident 1035263

                      Verified Resident 2022

                      6/13/2022

                      The overall apartment appearance inside is great. We were blown away. The neighborhood is quiet. They have a huge pool and nice size gym with a basketball court. It is a gated community. The landscape looks amazing. They provide washer and dyer. They also offer… See More>
                        Manager

                        6/16/2022

                        Houston Lake Apartments
                        Thank you for letting us know how much our amenities appeal to you! We are committed to making this a community you love to call home, and we are excited to serve you.
                        Review Author Icon

                        Resident 1033563

                        Verified Resident 2022

                        6/7/2022

                        Kelly is awesome and always get back to me with questons. Looking forward to living in this community and meeting new people and seeing how we adapt to the area and how my kids will adjust and make new friends.

                          Review Author Icon

                          Resident 1031641

                          Verified Resident 2022

                          6/2/2022

                          ................................................................. Quiet, pool, gym, walking trail. Dog poop is an issue that is being addressed..................................................

                            Manager

                            6/10/2022

                            Houston Lake Apartments
                            While we are happy to hear that you enjoy our amenities and peaceful community, it is important to us that the matter of dog waste is addressed to your satisfaction. If this concern persists, please visit us in the leasing office or email us at HoustonLake-pm@pegasusresidential.com so that we can be sure it is resolved. Thank you.
                            Review Author Icon

                            Resident 1022684

                            Verified Resident 2021 - 2022

                            5/5/2022

                            This is a great place to live! Very helpful and responsive staff! Any time I have needed assistance they are quick to respond and very professional. I moved from another state and have loved the communication, community and apartment!

                              Manager

                              5/10/2022

                              Houston Lake Apartments
                              Thank you for acknowledging our helpful and responsive team. We are so pleased that you love your home and our community!

                              Updated Review

                              Review Author Icon

                              Resident 1012215

                              Verified Resident 2022

                              5/1/2022

                              I have loved every minute of living here so far. The staff is amazing, especially Kelly. Maintenance is great and came the same day I put my work order in, it's dog friendly with a nice walking path, my kids love it. All around great… See More>
                                Manager

                                5/5/2022

                                Houston Lake Apartments
                                We love hearing about Kelly's exceptional service and how responsive our maintenance team is. We look forward to passing this along. Thank you for sharing your experience!
                                Review Author Icon

                                Resident 1021170

                                Verified Resident 2022

                                5/1/2022

                                So far it's been a great move in and the staff has been very helpful, they've told us where everything is, walked us around the complex. Kelly had been amazing, any questions we've had she has answered them all for us!

                                  Manager

                                  5/5/2022

                                  Houston Lake Apartments
                                  Thank you for the feedback. It's wonderful to know that Kelly took such good care of you. Please let us know if you need anything at all.
                                  Review Author Icon

                                  Resident 1016895

                                  Verified Resident 2022

                                  4/17/2022

                                  The community at Houston Lake Apartments is great. The landlords are quick to respond and resolve issues. It is in a very safe area with a lot of kids around. The apartments are pretty spacious and have a lot of amenities! I have no complaints… See More>
                                    Manager

                                    4/20/2022

                                    Houston Lake Apartments
                                    Thank you for taking note of our responsive team and all that we have to offer. We really appreciate the positive rating!
                                    Review Author Icon

                                    Resident 1011040

                                    Verified Resident 2011 - 2022

                                    3/30/2022

                                    Good community, staff is courteous and kind. However, there are too many residents that do not clean up after their dogs around the community. It is very bothersome to see a community so beautiful messed up with dogs!

                                      Manager

                                      4/30/2022

                                      Houston Lake Apartments
                                      Thank you for your honest review. While we are happy that you enjoy our team and community, we are sorry to hear of your concerns with pet waste. Your feedback will be noted and shared among our team. Please continue to reach out should you need our support with additional matters.
                                      Review Author Icon

                                      Resident 1004385

                                      Verified Resident 2022

                                      3/7/2022

                                      So far it is a great community and the neighbors surrounding me have been super nice. I am not liking the time frame it takes to have something fixed because I would like stuff that is broken fixed pretty soon after I let them know.

                                        Manager

                                        3/19/2022

                                        Houston Lake Apartments
                                        Thank you for your feedback. We are sorry that the repair turn-around time does not meet your expectations, and this will be shared with our team. If your concerns have yet to be adequately addressed, please email our property manager directly at HoustonLake-pm@pegasusresidential.com.
                                        Review Author Icon

                                        Resident 660978

                                        Verified Resident 2022

                                        2/25/2022

                                        Very clean complex and almost everyday since move in, you see them work to keep it well maintained. The staff has been awesome and I couldn't be more satisfied with the help I have received. Will be perfect when the gym is done being renovated!

                                          Manager

                                          3/2/2022

                                          Houston Lake Apartments
                                          We sincerely appreciate your kind review. It really makes our day to know our residents see our team working so hard at maintaining our community. Thank you for sharing your thoughts!
                                          Review Author Icon

                                          A_C717

                                          Resident 2020 - 2022

                                          2/15/2022

                                          They have entered my apartment twice now in one week. I was infuriated so I left a voice message as they are said to be "working from home." Haven't heard anything from "management." It's really scary to know that they can come in my apartment… See More>
                                            Manager

                                            2/26/2022

                                            Houston Lake Apartments
                                            Thank you for bringing this to our attention. The well-being of our residents is our priority, and we are so sorry that your interactions with our team concerned you. Please reach out to us at HoustonLake-pm@pegasusresidential.com so that we may discuss this and identify ways we may improve our service to you.
                                            Review Author Icon

                                            Resident 996112

                                            Verified Resident 2022

                                            2/6/2022

                                            I Just moved in, a few minor things to fix .. hopefully doesn't take very long to fix them .. The office staff, Kelly was very nice and helpful . As I have just moved in I can't really score the maintenance

                                              Manager

                                              2/10/2022

                                              Houston Lake Apartments
                                              Welcome to the community! While we are so pleased that Kelly was so nice and helpful, it is important to us that all your requests and concerns are handled quickly. If these matters are still pending, please reach out to our office team. Thank you!

                                              Updated Review

                                              Review Author Icon

                                              Resident 977261

                                              Verified Resident 2021 - 2022

                                              2/6/2022

                                              I had and keep having a negative experience at this community. Will be moving in another 7 months when my lease is up. I will not be renewing my lease due to the bad and horrible experience I had at this community

                                                Manager

                                                2/17/2022

                                                Houston Lake Apartments
                                                Thank you for your feedback. We are very sorry to learn that you are not satisfied. If you are willing to contact our team at HoustonLake-pm@pegasusresidential.com, it would allow us the opportunity to discuss and resolve any concerns you may have so that we can improve your experience.
                                                Review Author Icon

                                                Resident 990572

                                                Verified Resident 2010 - 2022

                                                1/26/2022

                                                Routine care and maintenance never established. No community involvement. Owner does not seem to care upkeep of community. It is nice to have platform to voice concerns and questions about my community.

                                                  Manager

                                                  2/17/2022

                                                  Houston Lake Apartments
                                                  We are sorry to learn of your concerns about the upkeep of our community. Please be assured that we value your feedback and would like to learn more about your experiences. I hope you've noticed that we have begun various maintenance projects around the property so this will be taken care of going forward. Will you contact us at HoustonLake-pm@pegasusresidential.com so we may discuss this directly and explore possible solutions? Thank you.
                                                  Review Author Icon

                                                  Resident 989746

                                                  Verified Resident 2022

                                                  1/26/2022

                                                  The leasing agent is super nice. And I believe she's trying her best with a lot of changes and work. The apartment complex is dated and the upgrades are few although it's advertised as "remodeled". It's not actually remodeled, it's repainted with new light fixtures.… See More>
                                                    Manager

                                                    2/17/2022

                                                    Houston Lake Apartments
                                                    Thank you for sharing your experiences with us! We are pleased that our kindness and attentive service appeal to you, and that our location and apartment home layouts stand out. We are sorry to hear of your disappointment with our upkeep, and we would like to talk about this with you in greater detail. Would you please reach out to us at HoustonLake-pm@pegasusresidential.com at your convenience? We appreciate your time.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Garage
                                                    • Guest Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $10. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment.
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                                                    • Cats Allowed
                                                      Rent: $10. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment.
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                                                    Other
                                                    • BBQ Grills
                                                    • Basketball Court
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • Gated Access
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-site Leasing Office
                                                    • Online Payments Accepted
                                                    • Online Payments Accepted and Resident Portal
                                                    • Online Resident Services
                                                    • Pet-Friendly Community
                                                    • Picnic Area
                                                    • Pond View
                                                    • e-Payments
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                                                    Leasing

                                                    Discover the perfect home that awaits you! Explore our enticing array of floor plans on our dedicated page, where you can handpick the layout that resonates with your lifestyle. Don't miss out contact us now to schedule an exclusive tour and step into the future of your dream home!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Pegasus Residential

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 1014 number of votes by renters, Houston Lake Apartments is currently rated 4.3 out of 5 stars.
                                                    Houston Lake Apartments is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Houston Lake Apartments is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Houston Lake Apartments is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Houston Lake Apartments is rated 3.8/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Houston Lake Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Houston Lake Apartments is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 95.3125% of their community reviews in the past year.
                                                    Managers have replied within 8.44 days to their community reviews in the past year.
                                                    Pegasus Residential
                                                    Dogs Allowed
                                                    Rent: $10
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment.
                                                    Cats Allowed
                                                    Rent: $10
                                                    Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 for the 1st pet, $200 for the 2nd pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!

                                                    Contact Property

                                                    Houston Lake Apartments

                                                    May 2024

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                                                    Houston Lake Apartments is a 825 - 1,488 sq. ft. apartment in Kathleen in zip code 31047. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,255. Nearby cities include Bonaire, Perry, Warner Robins, Byron, and Centerville.

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