I move to Madison at riversound 3 years ago and I was assisted by Jacqueline. She very nice & professional. Till today I will only see Jackie & Liliana. The rest of the staff are rude and puts me on hold for 30 min for one simple question. If I go to the office for questions about my rent or being charged the wrong prices and want to see Lahomla, she yells out she doesn't have an appointment. As if I should make an appointment to ask why am I being overcharged. I had mold in my bathroom for 1 week before someone came to look at it. I had to call 3 times. Then they left the hole open for 4 days. When I brought it up to Laholma she said but the question is was it fixed. I said to her I have children and I walked away because I was so shocked that she could say something like that. Therefore I will only see Jackie and if she were to leave I would definitely move out.