Review History for anonymous

Wesley Trevento


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anonymous

Resident 2015 - 2016

1/15/2016

DO NOT STAY HERE!!! DO NOT STAY HERE!!! ***WARNING*** These are quite possibly one of the WORST apartment homes to live in GA. The leasing office staff has absolutely no idea what customer service is and that includes the leasing manager A****y. They tried to charge me $800 for a water bill one month!!! That is totally ridiculous!! I called corporate offices and they didn't respond. I then went to the leasing office and the manager was able to be sent right through (go figure). The corporate rep basically said that they stood by the meter reading and refused to budge on the $800 bill. He even said "I don't care if the resident agrees with it or not". I contacted my lawyer and had a letter of dispute written, which resulted in them dropping the charge and clearing my account. It is sad that you have to get lawyers in order for these people to respond with any level of professionalism. Maintenance requests are not responsive either. At least not to the best standard. We have had issues with the A/C in June and issues with the heat a month or so ago. We were burning up for days and then freezing when it got cold. They eventually fix them, but the issues are too frequent and take to long to respond. The neighborhood is not the best. People smoke weed, black & mild, etc... outside of their apartments. People run up and down the steps during the night making noise, etc... There is no real sense of security. Children run around unattended during the summer. They have some programs for kids, but I am not certain of the quality. The trash compactor is often broken and trash piles up. There was trash piled up in the street once. If i can upload a photo of it, I will. Back to the office staff. VERY UNPROFESSIONAL. No sense of customer service at all. They are out to get every dime they can. I even went to the office one day and the guy at the desk had his phone ringer turned OFF. One of the other staff members walked over to him and asked him to turn it on. I brought this up to the manager and she had no problem with this type of behavior. TERRIBLE COMPANY. They do not answer phone calls in a consistent manner. They rarely return voice messages. I left a voice mail recently about a bill dispute and the manager said that she couldn't find it. Which I refuse to believe. Overall, this was a terrible experience for me. Save your time and your money and GO SOMEWHERE ELSE!!! DO NOT STAY HERE!!! YOU HAVE BEEN WARNED!!! All of these bad reviews can't be lying.

    Review 23 out of 170

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