Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.67 days |
Contact Property
Laurel Hills Preserve
1955 Bells Ferry Road NE
Marietta, GA 30066
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.67 days |
Dear Kay, thank you for your feedback. In order to stay true to the highest ethical standards and principles through our community management operations, we diligently follow the lease contract when assessing fees and/or charges. The purpose of the security deposit is utilized to return the apartment back to the leasing condition, which is a process customary during any renting agreement. If you have any further questions about this, we are more than happy to be of service and are always available via phone call or in our office. Again, thank you for taking the time to address these concerns and we wish you nothing but the best in your new home.
Meek, thank you for your feedback. We are disappointed to hear of your experience with us thus far and apologize for any miscommunication that occurred on our part. We would appreciate the opportunity to discuss these issues with you further as we are dedicated to resident satisfaction and hope to resolve this concern. Please contact our office at [email protected] at your convenience, we look forward to hearing from you and helping resolve your issues.
Dear resident, thank you for sharing your thoughts about our managerial team. Hearing that your experience wasn't the quality one we try to give all our residents makes us want to take all measures necessary to make sure you receive better care. Please feel free to come by our office at your earliest convenience and we'd love to discuss how we can best improve our services for you.
We're happy to know that you're loving your time at Laurel Hills Preserve! Thank you for sharing, we look forward to continuing to provide you with a 5-star experience!
Thank you so much for the 5-star review of Laurel Hills Preserve! We want residents to experience the best in apartment living, so we're delighted to hear that you love all the improvements we've made, especially with maintenance. We truly appreciate your kind words and look forward to continuing to exceed your expectations!
Thank you for sharing your experience. We're delighted to know that you love your apartment home, and we'd like to continue taking the right steps to make you happy at Laurel Hills Preserve. Please take a moment to visit our office to go over your review further. We're optimistic about the changes we have planned and would appreciate your feedback as we continue to make improvements. Have a great day!
Thank you for sharing your feedback with us. We understand your concerns about upkeep and maintenance and would be happy to speak with you regarding these. Please take a moment to visit our office so that we may discuss it in more detail. We look forward to speaking with you.
We're glad that you're enjoying our convenient location and peaceful community! Thank you for taking the time to write Laurel Hills Preserve such a lovely review. If you ever need anything at all, you can always find us in our office.
Thank you for reaching out and sharing your feedback with us. We are happy to hear that you love our prime location near all the best local shops. However, we were disappointed to learn that you are experiencing issues with noise and maintenance. We would love to resolve these concerns for you and encourage you to drop by our office for a chat so we can get you back to loving your time with us. Looking forward to speaking with you soon!
Thank you for your review. Our team is so happy to hear that our community amenities and convenient location are the perfect fit for you and hope you continue to enjoy your time at Laurel Hills Preserve!
Thank you for your kind and honest review! We are so pleased to read that our maintenance team has provided prompt and helpful service to you. We appreciate your feedback and look forward to continuing to have you as a happy resident for years to come. Welcome home!
Thank you for taking the time to leave a review. Our team is happy to hear that your work orders have been responded to in a timely manner as that is always our goal. We do apologize for your concerns with pests and invite you to come by our office so we may inform you of our pest control service. Thanks, in advance. 6/21/19 Thank you for updating your review. We always aim to provide our residents with a comfortable and convenient living situation so we are disappointed to hear about the headache we have caused you. We apologize for the misunderstanding with your account but we are pleased that we have resolved it by now. Furthermore, our team is aware of the issues with the gate and we appreciate your patience while we work to issue all necessary repairs. Lastly, if you would like to discuss anything further, we invite you to come by our office.
Thank you for the lovely review! We are proud to hear that since the management transition you have seen positive changes. It is an absolute delight to be able to bring our community the best possible services and amenities. We'll keep up the great work!
Thank you so much for this glowing review of Laurel Hills Preserve! We couldn't be more proud that you're enjoying the beauty of our community as well as our convenient location and friendly staff. It's a privilege to provide you a wonderful place to call home!
Thank you for taking the time to review our community. We are sad to hear of your concerns regarding our facilities but would be more than happy to discuss them with you in an effort to improve our community. We invite you to stop by our office at your convenience and look forward to connecting.
Hello, While I am glad to hear you enjoyed our maintenance services, I was disappointed to see you've experienced difficulties communicating with our office staff. I'm sincerely sorry to hear that you feel this way. Please know that we respect and value each of our residents equally and in no way mean to make anyone feel otherwise. Given the opportunity, we feel that it would be beneficial to have this conversation in person. I'd like to invite you to reach out to me directly at [email protected] I look forward to speaking with you and taking the right steps to improve your stay. Sincerely, Lavita S., Community Manager
Thank you for the stellar 5-star review! It is rewarding to hear that you are thoroughly enjoying your stay here at Laurel Hills Preserve. It is an absolute delight to be able to offer our residents a convenient location, a well-kept community, and excellent service. We look forward to serving you with excellence for the remainder of your stay!
We are sincerely sorry to hear that you feel this way. Please know that we respect and value each of our residents equally and in no way mean to make anyone feel otherwise. To address these concerns, please reach out to customer service at [email protected] so we can discuss your experience and improve our service. Looking forward to hearing from you soon.
Hi! Thank you for the recognition of the improvements that our team has made throughout the community. We have been steadily making changes to benefit our valued residents over time. We do apologize for the issues with the gate and we want to let you know that our maintenance team is aware. We appreciate your patience while we work to get the issue solved. In the meantime, feel free to reach out to [email protected] to discuss this with a member of our team. Take care!
Thank you for the high praise! Everything at Laurel Hills Preserve was designed with our residents' comfort in mind. It's wonderful to hear that you're enjoying all of the features of our community and your new home. We appreciate your willingness to recommend us and look forward to serving you for the remainder of your stay.
Hello, thank you for your review! We are happy to hear that our maintenance team has issued all of your repairs in a timely manner. Our team is pleased to hear that you and your loved one have been having a wonderful experience. If you ever need anything, please don't hesitate to come by our office!
Hello, We are sorry to hear that your move-in process was not as smooth as we normally strive for. Please give us a chance to make this up to you and come visit us in the office for a chat. We hope we can resolve your concerns and improve your experience with us. Looking forward to speaking with you soon!
Thank you for taking the time to leave us this kind review! We're glad that our dedicated team could work with you to overcome this inconvenience. Looking forward to providing you with the same level of amazing service for many years to come!
Thank you for choosing Laurel Hills Preserve! We're delighted to hear that Ashley has gone above and beyond in making you feel right at home from day one. We appreciate the praise and your recommendation, and we look forward to providing you with many more years of excellence!
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Laurel Hills Preserve apartments in Marietta, Georgia, is proud to offer its residents comfort, quality, value, and convenience. At Laurel Hills Preserve, apartment homes are surrounded by 66 beautiful acres of nature preserve, yet still have premier access to the area’s top retail centers and schools, including the elite Cobb County School District, Kennesaw State University, and Southern Poly Tech. We invite you to get the best of both worlds by making Laurel Hills Preserve your home.\ COVID-19: In light of the Coronavirus concerns we are all faced with, Bridge Property Management's office hours and touring procedures are changing. In light of the Coronavirus concerns we are all faced with, Bridge Property Management's office hours and touring procedures are changing. Please contact the office directly with any questions you may have. Whether you are a resident or a prospective renter, we are confident that we will meet all your needs as a resident and/or facilitate a smooth move-in process for all of you who are looking to join the Bridge community. ***Bridge Property Management is pleased to announce new ownership as of October 5, 2017.
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Contact Property
Laurel Hills Preserve
1955 Bells Ferry Road NE
Marietta, GA 30066