Ratings & Prices for Laurel Hills Preserve, Marietta, GA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2
Safety	2.3
Office Staff	1
Maintenance	3
Neighborhood	3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	1.67 days

Ratings & Reviews (418 Reviews)

No reviews match your search.

Kay_B858 • Former Resident • 2021

01/26/2021

The apartment itself is fine, I had no issues other than it being very small but I knew that going in. My issue IS and HAS ALWAYS BEEN the leasing office. They are the worst group of people to ever deal with (accept for Alec, he's… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/28/2021

Dear Kay, thank you for your feedback. In order to stay true to the highest ethical standards and principles through our community management operations, we diligently follow the lease contract when assessing fees and/or charges. The purpose of the security deposit is utilized to return the apartment back to the leasing condition, which is a process customary during any renting agreement. If you have any further questions about this, we are more than happy to be of service and are always available via phone call or in our office. Again, thank you for taking the time to address these concerns and we wish you nothing but the best in your new home.

Meek_W • Resident • 2019 - 2020

08/11/2020

It sucks to even have to write this review, but here we go... When I first moved to LH, I loved it. The leasing agent at the time, Ashley, was very nice and professional. LH is located conveniently near my job and the schools are pretty… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

08/12/2020

Meek, thank you for your feedback. We are disappointed to hear of your experience with us thus far and apologize for any miscommunication that occurred on our part. We would appreciate the opportunity to discuss these issues with you further as we are dedicated to resident satisfaction and hope to resolve this concern. Please contact our office at [email protected] at your convenience, we look forward to hearing from you and helping resolve your issues.

Former Resident • 2020

06/01/2020

I seriously regret living in this dump For a year. The place is so freaking old and rundown not to mention the office staff are a bunch of morons that always seem to misplace paperwork and never call you back. The office and the front pool… See More

Useful 1

Thanks for voting!

Report

Laurel Hills Preserve Manager

06/03/2020

Dear resident, thank you for sharing your thoughts about our managerial team. Hearing that your experience wasn't the quality one we try to give all our residents makes us want to take all measures necessary to make sure you receive better care. Please feel free to come by our office at your earliest convenience and we'd love to discuss how we can best improve our services for you.

Verified Resident 747815 • vrp • 2020

02/26/2020

Love the appearance of the overall community and the move in process was nothing short of Amazing ? My unit was updated and o love the bay window in my bedroom and the storage unit on the patios the lighting is very good out and the… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

03/09/2020

We're happy to know that you're loving your time at Laurel Hills Preserve! Thank you for sharing, we look forward to continuing to provide you with a 5-star experience!

Verified Resident 745358 • vrp • 2010 - 2020

02/17/2020

Not to good with management but hope for change. Treated people like you want to be treated. Keep good people in your apartment. On time serving. Pest control with unit. Safety in the area of your home. See More

Useful 0

Thanks for voting!

Report

Verified Resident 744646 • vrp • 2018 - 2020

02/14/2020

Has improved a lot overall compared to the past 5 years. Maintenance is quick and efficient. When I first lived here maintenance was really bad and im happy to see it so well done. My complaints are taken seriously, the staff is friendly and I get… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

02/16/2020

Thank you so much for the 5-star review of Laurel Hills Preserve! We want residents to experience the best in apartment living, so we're delighted to hear that you love all the improvements we've made, especially with maintenance. We truly appreciate your kind words and look forward to continuing to exceed your expectations!

Verified Resident 743522 • vrp • 2014 - 2020

02/10/2020

I've been here since2014. Not once have I fealt unsafe while living here. The property is always clean and maintained. The magement communicates consistently with the residents and provides functions for the residents. Have done very good in improving the community's appearance, and living conditions.

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

02/11/2020

Thank you for sharing your experience. We're delighted to know that you love your apartment home, and we'd like to continue taking the right steps to make you happy at Laurel Hills Preserve. Please take a moment to visit our office to go over your review further. We're optimistic about the changes we have planned and would appreciate your feedback as we continue to make improvements. Have a great day!

Verified Resident 721649 • vrp • 2019 - 2020

02/07/2020

If I Knew what I know now I probably would not have moved into these apartments. neighbors above me are crazy loud and the leasing office does nothing they told me to call the police! Instead of them doing their jobs and handling the issue. upon… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

12/03/2019

Thank you for sharing your feedback with us. We understand your concerns about upkeep and maintenance and would be happy to speak with you regarding these. Please take a moment to visit our office so that we may discuss it in more detail. We look forward to speaking with you.

Verified Resident 742766 • vrp • 2018 - 2020

02/07/2020

Love the price love the service there are little things that can be done better but overall I am happy and is smoke free love that I will recommend living here and is in the middle of highway and shopping center Love that

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

02/09/2020

We're glad that you're enjoying our convenient location and peaceful community! Thank you for taking the time to write Laurel Hills Preserve such a lovely review. If you ever need anything at all, you can always find us in our office.

Verified Resident 742177 • vrp • 2019 - 2020

02/05/2020

Love where the whole property is located. Access to all stores but hate the building I'm in, especially the apartment location. Way pass being too noisy, smells and floors deteriorated with not ability to rest. Very disappointed!! See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

02/11/2020

Thank you for reaching out and sharing your feedback with us. We are happy to hear that you love our prime location near all the best local shops. However, we were disappointed to learn that you are experiencing issues with noise and maintenance. We would love to resolve these concerns for you and encourage you to drop by our office for a chat so we can get you back to loving your time with us. Looking forward to speaking with you soon!

Verified Resident 740305 • vrp • 2020

01/29/2020

pretty great location to a lot of different stores. lots of speed bumps for the safety of all residents. also pretty quiet community, but at the same time close to different kinds of activities around the city. I would recommend anyone to move in here.

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/30/2020

Thank you for your review. Our team is so happy to hear that our community amenities and convenient location are the perfect fit for you and hope you continue to enjoy your time at Laurel Hills Preserve!

Verified Resident 739940 • vrp • 2020

01/28/2020

So far so good. I moved in the middle of January and it turned out that my apartment was not move-in ready. I went to the office and told them to fix a leak in my kitchen ceiling (waste line leak), and they had someone out… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/29/2020

Thank you for your kind and honest review! We are so pleased to read that our maintenance team has provided prompt and helpful service to you. We appreciate your feedback and look forward to continuing to have you as a happy resident for years to come. Welcome home!

Verified Resident 617079 • vrp • 2019 - 2020

01/22/2020

So far it has been great. There were sone rough pathes in the beginning, but overall I am very happy to live here. For the location, price and amenities you can't beat the value that Laurel Hills offers.

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

06/21/2019

Thank you for taking the time to leave a review. Our team is happy to hear that your work orders have been responded to in a timely manner as that is always our goal. We do apologize for your concerns with pests and invite you to come by our office so we may inform you of our pest control service. Thanks, in advance. 6/21/19 Thank you for updating your review. We always aim to provide our residents with a comfortable and convenient living situation so we are disappointed to hear about the headache we have caused you. We apologize for the misunderstanding with your account but we are pleased that we have resolved it by now. Furthermore, our team is aware of the issues with the gate and we appreciate your patience while we work to issue all necessary repairs. Lastly, if you would like to discuss anything further, we invite you to come by our office.

Verified Resident 737283 • vrp • 2019 - 2020

01/19/2020

In the beginning as soon as I moved in, I never got help immediate ly whenever I needed on time but now I am impressed with your service.I suggest that you keep the current maintenance staff as they know there work and they are also friendly.… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/23/2020

Thank you for the lovely review! We are proud to hear that since the management transition you have seen positive changes. It is an absolute delight to be able to bring our community the best possible services and amenities. We'll keep up the great work!

Verified Resident 707968 • vrp • 2019 - 2020

01/15/2020

It has been awful experience. I expected a better service. I still have tickets open from day one I moved in. I moved in without bathroom cabinet doors and I still don't have the doors install. I have leaking water from the roof from day one… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

10/21/2019

Thank you so much for this glowing review of Laurel Hills Preserve! We couldn't be more proud that you're enjoying the beauty of our community as well as our convenient location and friendly staff. It's a privilege to provide you a wonderful place to call home!

Verified Resident 736004 • vrp • 2019 - 2020

01/14/2020

Apartment is not bad itself. The gate is always broke it and they lock it when ever they damn well please. Many of the washer and dryer facilities do not work and you waste a bunch of money. This apartment would be a lot better if… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/23/2020

Thank you for taking the time to review our community. We are sad to hear of your concerns regarding our facilities but would be more than happy to discuss them with you in an effort to improve our community. We invite you to stop by our office at your convenience and look forward to connecting.

Verified Resident 734580 • vrp • 2018 - 2020

01/08/2020

The maintenance team is awesome, but the leasing office staff is horrible and they have no communication at all. Never again would I rent from them or recommend anyone else to rent from them. Never again!!

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/23/2020

Hello, While I am glad to hear you enjoyed our maintenance services, I was disappointed to see you've experienced difficulties communicating with our office staff. I'm sincerely sorry to hear that you feel this way. Please know that we respect and value each of our residents equally and in no way mean to make anyone feel otherwise. Given the opportunity, we feel that it would be beneficial to have this conversation in person. I'd like to invite you to reach out to me directly at [email protected] I look forward to speaking with you and taking the right steps to improve your stay. Sincerely, Lavita S., Community Manager

Verified Resident 734539 • vrp • 2019 - 2020

01/08/2020

Its amazing the complex is huge, the location is close to work, and it's not a bad apartment complex my aunt has lived here before she liked it, my roommates love this place and we are all glad that we have a place to our selves… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/23/2020

Thank you for the stellar 5-star review! It is rewarding to hear that you are thoroughly enjoying your stay here at Laurel Hills Preserve. It is an absolute delight to be able to offer our residents a convenient location, a well-kept community, and excellent service. We look forward to serving you with excellence for the remainder of your stay!

Verified Resident 734234 • vrp • 2019 - 2020

01/07/2020

The office staff is horrible... They are rude and inconsiderate of other peoples feelings.. I have been in this office on several occasions and have witnessed how they talk and treat others. Very unacceptable!!! See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

01/23/2020

We are sincerely sorry to hear that you feel this way. Please know that we respect and value each of our residents equally and in no way mean to make anyone feel otherwise. To address these concerns, please reach out to customer service at [email protected] so we can discuss your experience and improve our service. Looking forward to hearing from you soon.

Verified Resident 206625 • vrp • 2016 - 2019

12/20/2019

Since new management took over, it is better. However they shouldn't call it a "gated community" since the gates are never operating correctly. Other issues are handled quickly lately. There are currently no 'perks.' See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

05/09/2019

Hi! Thank you for the recognition of the improvements that our team has made throughout the community. We have been steadily making changes to benefit our valued residents over time. We do apologize for the issues with the gate and we want to let you know that our maintenance team is aware. We appreciate your patience while we work to get the issue solved. In the meantime, feel free to reach out to [email protected] to discuss this with a member of our team. Take care!

Verified Resident 729220 • vrp • 2019

12/18/2019

great experience really nice staff. would recommend this community place to anyone. place is very quiet as well. We were able to move in with no hassle and the start up of the water power and other things was a cinch.

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

12/26/2019

Thank you for the high praise! Everything at Laurel Hills Preserve was designed with our residents' comfort in mind. It's wonderful to hear that you're enjoying all of the features of our community and your new home. We appreciate your willingness to recommend us and look forward to serving you for the remainder of your stay.

Verified Resident 614511 • vrp • 2019

12/17/2019

My experience here has been pleasant. I moved In March 2019. I've had a few issues here and there but nothing that will cause me to not renew my lease. It is very quiet and kid and pet friendly. The maintenance staff responds very quickly. See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

06/25/2019

Hello, thank you for your review! We are happy to hear that our maintenance team has issued all of your repairs in a timely manner. Our team is pleased to hear that you and your loved one have been having a wonderful experience. If you ever need anything, please don't hesitate to come by our office!

Verified Resident 727521 • vrp • 2019

12/13/2019

I was very excited to move into laurel hills. I've run into many issues since moving in. The apartment I chose was not available the day I moved in, so we had to wait while I had moving trucks outside for them to find an available… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

12/19/2019

Hello, We are sorry to hear that your move-in process was not as smooth as we normally strive for. Please give us a chance to make this up to you and come visit us in the office for a chat. We hope we can resolve your concerns and improve your experience with us. Looking forward to speaking with you soon!

Verified Resident 726636 • vrp • 2019

12/11/2019

My boyfriend and I signed our lease for the 4th however on the 2nd we were notified that we wouldn't be able to move in on that date. It was awful at first, but after some work with the staff and community, Lavita and Ashley were… See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

12/13/2019

Thank you for taking the time to leave us this kind review! We're glad that our dedicated team could work with you to overcome this inconvenience. Looking forward to providing you with the same level of amazing service for many years to come!

Verified Resident 292598 • vrp • 2019

12/10/2019

Ashely the leasing agent was extremely helpful and knowledgeable. she made me feel at ease from the very beginning. i am happy with my experience. i would recommend this community to everyone i look forward to a great stay See More

Useful 0

Thanks for voting!

Report

Laurel Hills Preserve Manager

12/13/2019

Thank you for choosing Laurel Hills Preserve! We're delighted to hear that Ashley has gone above and beyond in making you feel right at home from day one. We appreciate the praise and your recommendation, and we look forward to providing you with many more years of excellence!

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Washer and Dryer Connections

General

Additional Storage
Air Conditioning
BBQ and Kitchen Area
Balcony or Patio
Bay Window
Bridge Credit Plus
Business Center
Carpet
Clubhouse
Disability Access
DishWasher
Fax and Copying Services
Fireplace
Fitness Center
Fully Equipped Kitchens
Gated Access
Hardwood Flooring
On-Site Maintenance
On-Site Management
Online Payments Accepted
Outdoor Patio with Fire Pit
Oversized Closets
Pet-Friendly Community
Playground
Pool
Public Transportation
Quality Landscaping
Range
Refrigerator
Resident Car Care Center
Soccer Field
Sundeck
Two Large Dog Parks

Pets

Dogs Allowed
Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,028 - $2,024
SQ. FT.
640
Available
Avail.
3 Units
Model
Amicalola

View Floor Plan

Price
Price
$1,083 - $2,349
SQ. FT.
813
Available
Avail.
3 Units
Model
Morgan

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,199 - $2,337
SQ. FT.
917
Available
Avail.
3 Units
Model
Victoria

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,317 - $2,580
SQ. FT.
1,107
Available
Avail.
3 Units
Model
Niagara

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Laurel Hills Preserve apartments in Marietta, Georgia, is proud to offer its residents comfort, quality, value, and convenience. At Laurel Hills Preserve, apartment homes are surrounded by 66 beautiful acres of nature preserve, yet still have premier access to the area’s top retail centers and schools, including the elite Cobb County School District, Kennesaw State University, and Southern Poly Tech. We invite you to get the best of both worlds by making Laurel Hills Preserve your home.\ COVID-19: In light of the Coronavirus concerns we are all faced with, Bridge Property Management's office hours and touring procedures are changing. In light of the Coronavirus concerns we are all faced with, Bridge Property Management's office hours and touring procedures are changing. Please contact the office directly with any questions you may have. Whether you are a resident or a prospective renter, we are confident that we will meet all your needs as a resident and/or facilitate a smooth move-in process for all of you who are looking to join the Bridge community. ***Bridge Property Management is pleased to announce new ownership as of October 5, 2017.

Office Hours

Sunday: Closed
Monday - Friday: 08:30 AM - 05:30 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (2)

How are pets treated by management and neighbors?

Anonymous · November, 16 2017 · 2 answers

· Just Now

They treat animals poorly here. I found a yorkie on my lunch break running around in the parking lot and the leasing office told me he couldn't stay here and they weren't going to help find the owner. They basically told me to put the poor thing back out into the parking lot where he could get hit by a car.

Kelsey_C256 · March, 20 2018

I would definitely watch my pet. There are stray animals across the complex and I have witnessed a neighbor's dog get attacked. Also, maintenance does not keep the grounds clean, so you never know what your pet may pick up or play with.

Anonymous · November, 16 2017

See 1 more answer

Are there surveillance cameras around the apartment community?

Anonymous · November, 02 2017 · 2 answers

· Just Now

No! This is a super unsafe complex. The "courtesy officers" are useless and the gates never work.

Anonymous · March, 20 2018

Not that I know of. You will need to call the leasing office to inquire. There is a Marietta Police Officer on site and he does his job very well.

Anonymous · November, 02 2017

See 1 more answer

Frequently Asked

What are noise levels like at Laurel Hills Preserve?
The community is rated 2.3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Laurel Hills Preserve?
The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Laurel Hills Preserve?
The community is rated 2.3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 1.67 days to their community reviews in the past year.

Who manages Laurel Hills Preserve?
Bridge Property Management

What is the pet policy at Laurel Hills Preserve?
Dogs Allowed
Cats Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths