Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 181 days |
Contact Property
The Everette at East Cob
1675 Roswell Road NE
Marietta, GA 30062
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 181 days |
Dear resident, thank you for reaching out with these concerns. We understand how frustrating this is, as we always strive for excellent living standards in our community. We're glad we had the chance to speak with you directly and help resolve the issue. Please don't ever hesitate to reach out to us at [email protected] with any remaining concerns. We appreciate your feedback.
Thank you for the great review! We are thrilled to hear you've been loving your experience in your home and with our team here at The Knolls. Please feel free to reach out to our office if there is anything we can help you with in the future.
Wow, our team is blown away by this rave review! It is our pleasure to provide exceptional service, and we are honored to accept your compliments. If there is anything you need assistance with, don't be afraid to give us a call or stop by the office - we are always here for you!
Thank you for your review! We appreciate you calling The Knolls home!
We are very sorry to hear of your experience with our staff. The correct response would have been to offer to investigate for any water running, leaks, or exterior leaks around your home. Please feel free to reach out to our corporate office and we will be happy to discuss your concerns and work through a resolution. Our staff will be retrained on customer service. Thank you for bringing this to our attention.
Wow - thank you for your 5-star review!! It's great to hear that you've had such an awesome experience at The Knolls! You are truly valued and we thank you for sharing your great experience with the staff at The Knolls!
We are so sorry to hear of your experience. This type of service is not typical of our communities and we would like the opportunity to change your opinion of the staff. The Knolls does abide by all Fair Housing laws and the GAA rental agreement. We will be working with the team to ensure a better experience for all our guests and residents in the future. Thank you for bringing this to our attention.
Thank you for your review! We appreciate you calling The Knolls home!
Thank you for your review! We love to hear about our excellent customer service and appreciate you choosing The Knolls for your home!
We appreciate you sharing your feedback about your move in experience. It's great to hear that you were pleased with your apartment. We hope to have you as a member of our community for many years!
Thank you for sharing your experience at The Knolls. It's great to hear that you enjoy living here. We hope to have you as a member of our community for many more years!!
Thank you for taking the time to share your experience. It is great to hear that you are having a good experience at The Knolls. We hope to have you as a member of our community for many more years.
Wow - thank you for your 5 star review! It's great to hear that you really like it here at The Knolls. We appreciate you as a resident!
Thank you for taking the time to review our community. We are so happy to hear that you are enjoying your time with us and have received such wonderful customer service from our team. Please let us know if there is anything we can do for you in the future. Welcome home.
Thank you for your wonderful feedback. We are so happy you enjoy living with us and also look forward to many more years with you as a member of our community.
N/A
715
N/A
The Aspen
N/A
855
N/A
The Banyan
N/A
1,110
N/A
The Cypress
N/A
1,190
N/A
The Dogwood
N/A
1,425
N/A
The Ficus
The Knolls offer well-appointed 1, 2 and 3 bedroom apartment homes in the Northwest Atlanta Corridor of Atlanta, GA. At The Knolls, we know that comfort and convenience are key. We are located less than 2 miles from I-75 and I-285 and just 5 miles from shopping, dining and entertainment at the Galleria, Cumberland Mall, Town Center and downtown Atlanta. We are certain that you will find an apartment home here that perfectly fits your lifestyle. Visit us today for a personal tour of your new home!
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Contact Property
The Everette at East Cob
1675 Roswell Road NE
Marietta, GA 30062