Review History for Verified Resident 745521

The Preserve at Terrell Mill


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Resident 745521

Verified Resident 2019 - 2020

2/18/2020

Location is absolutely unbeatable. That being said, the gated entry has been broken for over 10 months, leading to serious safety concerns with stolen mail, peeping toms, and stolen packages. The maintenance staff is fantastic, arriving quickly and dedicating to fully solving any issues. The leasing staff ends their courtesy at the dotted line when your lease is signed, displaying nonchalant at best and sometimes borderline rude behavior (specifically when asked about the broken gate issue after having to pick up mail from the leasing office for weeks when the mail boxes were broken into).
    Manager

    2/18/2020

    The Preserve at Terrell Mill
    We apologize for the broken gates, and any rude feedback you may have received from our leasing staff. We strive to provide the best customer service possible when interacting with our residents. We appreciate you for bringing this to our attention and we are currently working with a company to have the gate repaired in the next 60 days. We are also working with the local post office to have the mailboxes repaired and as a courtesy, we have offered to have your mail pick up in the office for your convenience.

    Review 18 out of 452

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    The Preserve at Terrell Mill

    March 2024

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