Review History for George_D901

The Grove on Southlake Apartments


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George_D901

prospectiveVisited 2019

11/13/2019

I was scheduled to move into this complex on 12/20/19. I put in the application paid all the fees got my rental history ,credit and background check and was approved. I was given the address and apartment number of my new unit. I gave my 60 day notice to the complex I'm currently living in because my lease is up on 12/31/19. Here comes the part that is so unprofessional. I received a call on 11/12/19 from the leasing office telling me I can't move in because the tenant decided not to move out although they gave a notice to vacate and I was given the unit. I was then told I could move in another unit that's $300-$400 extra a month. After I told them how unprofessional this was I got a call from the property manager name Garolyn who told me she had 2 sister properties. Keep in mind I choose this property because it was in my budget and area that I needed. The first property was in Riverdale which is a area I don't like and never want to live in. The next property was a very nice property but it was out of my budget. I truly think the only reason the manager called me was out of protocol but, she really didn't care. Keep in mind I paid my fees and when I asked for my money back to use to apply for another apartment I was told it would be 3-4 weeks before I would receive my money. I tried to contact Jerry who I was told is the general manager but of course he was unavailable. This property is apart of Dayrise Residential and I tried to contact them also but, everyone was in meetings and unavailable. I'm so upset about this situation. I guess being approved, paying your fees and security deposit means nothing to The Grove on Southlake. My lease in the complex I'm currently in ends on 12/31/19 and now I have to try and fine something decent in the area I'm in that I can afford I truly feel like the manager and the people in the leasing office or Dayrise Residential don't care because they have a home. This was extremely unprofessional and this is a company that obviously you can't trust. Tynisha Williams
    Manager

    11/21/2019

    The Grove on Southlake Apartments
    Thank you for voicing your concerns, Tynisha. We understand that searching for a new home is a stressful time, and we genuinely apologize if interactions with our team have not been as supportive as you would expect. We want to do our best to assist you with this matter and restore your peace of mind. Please contact us at residentsupport@dayrise.com so we may discuss your experience at greater length and reach a resolution. We look forward to speaking with you.

    Review 10 out of 64

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    The Grove on Southlake Apartments

    May 2024

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