Review History for Verified Resident 1129650

Villas at Newnan Crossing


Updated Review

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Resident 1129650

Verified Resident 2021 - 2023

9/7/2023

I am only here while I am in the process of purchasing a home. At the end of the day, I would not recommend living here because of the ongoing drug usage issues, the lack of parking, the lack of feeling safe and secure, went in the parking lot, walking to my car, or being outside in the evenings walking to and from my car, and the lack of professionalism, with some of the members in your office team. Recently, when I have brought up a couple of very relevant issues such as drug usage and being threatened with violence in the parking lot, I was told I had to come up with a solution at the end of the day. Customer service is about providing solutions, not requiring those on the other side of the fence to be providing the solution. The manager who was easily accessible when I first moved in, is gone for weeks at a time to other properties not accessible. I currently have an issue where your outbound gate closed on my car, which is brand new, scarfing it up and I have to wait a week to hear back. That’s unacceptable, so now at the end of the day, I wouldn’t recommend living here.
    Manager

    9/29/2023

    Villas at Newnan Crossing
    Verified Resident, We appreciate your star rating. We are disappointed to hear that you did not have a more positive experience with us at Villas at Newnan Crossing. Thank you- Villas Management
    1 Previous Review

    Previous Review

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    Resident 1129650

    Verified Resident 2021 - 2023

    4/9/2023

    Not impressed. Was assured thing I experienced in my last place would not happen here. Wrong. Hardly see the property manager anymore. With the way things have gone down hill I didn’t even think she still worked here. Maintenace guys are nice and do a good job. Newer one is not as good as the manager and the other gentleman. They used to have a lady clean the hounds daily. Not sure what happened to her but that was a mistake not to have that anymore. Staying until I find a house to purchase and finish out elementary school.
      Manager

      4/15/2023

      Villas at Newnan Crossing
      Verified Resident 1129650, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you'd be willing to provide more feedback, please reach out to us at (770) 252-5997 so we can assist you further. Have a great day. Villas Management

      Review 21 out of 411

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      Villas at Newnan Crossing

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