Renter Ratings

Noise	N/A
Grounds	3
Safety	3
Office Staff	2.9
Maintenance	2.1
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	3/5
SatisFacts™ Maintenance	3.1/5
SatisFacts™ Renewal Survey	2.8/5

Review Count

Number of reviews in the past 365 days	47

Manager's Review Engagement

Percentage of reviews responded to	93.62%

Manager's Review Reply Time

Average time to respond to reviews	10.94 days

Ratings & Reviews (53 Reviews)

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Elevate at Jackson Creek Manager

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Resident • 2020 Not Recommended

Updated 04/04/2020

Reviewed 04/04/2020

I will give one ?? star to this poor community ?? I move in here beginning of February 2020 This place is a nightmare. The worst ------ community I have ever experience in the history of Apartments in Norcross GA Atlanta .Apartments over occupancy,poor old cabinets,… See More

Elevate at Jackson Creek Manager13/13/2020

Dear resident, we were so sorry to read this review of our community as resident safety and comfort are our top priorities. It's important to us that you feel heard and that this feedback is taken into strong consideration. We would appreciate the opportunity to go over this review in more detail and invite you to call our office at your earliest convenience. We look forward to hearing from you.

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Verified Resident 747291 • 2020 Recommended

Updated 02/24/2020

Reviewed 02/24/2020

Liking the community so far. Very spacious one bedroom which is exactly what my family was looking for & wanting. Overall, happy with the help of the office team & maintenance. No complaints to be given.

Elevate at Jackson Creek Manager26/26/2020

Hello and thank you for giving Elevate at Jackson Creek a positive review! Taking care of our residents is our priority so we're happy to hear that you've experienced our attentive service first-hand. We appreciate your feedback and look forward to continuing to provide you with an awesome experience!

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Verified Resident 745275 • 2019 - 2020 Not Recommended

Updated 02/17/2020

Reviewed 02/17/2020

It's been and up and down ride, but things are getting better with the new management team in place. I love working with them and they are definitely working hard to make this a better community. I'm seeing the new improvements and I love it

Elevate at Jackson Creek Manager18/18/2020

Thank you for your review of Elevate at Jackson Creek! We're glad to hear that our staff has shown dedication towards making your time with us nothing short of wonderful! If you should need any assistance during your time in our community, please stop by our office.

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Verified Resident 745259 • 2020 Recommended

Updated 02/17/2020

Reviewed 02/17/2020

It was good and knowledge. I think it will be beneficial to anyone who chooses to use it. I would recommend it for any to use. Continue to do a great and marvelous job. I believe you will make everyone happy.

Elevate at Jackson Creek Manager18/18/2020

Thank you for your gracious review! We are happy that you are enjoying your residency at Elevate at Jackson Creek and that our staff has left such a positive impression. We'll be sure to keep up the great work!

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Verified Resident 744831 • 2019 - 2020 Not Recommended

Updated 02/15/2020

Reviewed 02/15/2020

I don't care about these apartment the leasing manger is rude. You sign lease and that's not the rent amount. They always want more money. They need to fire her. Get a new manager she is really bad at her job.

Elevate at Jackson Creek Manager17/17/2020

Thank you for taking the time to share this insight with us. Because we aim to offer our resident a place to call home, we're disappointed to read that our team hasn't made the best impression. We would appreciate the opportunity to provide you with a more pleasant experience in our community. Will you stop by our office so we'll have a chance to discuss your feedback in better detail?

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Verified Resident 744645 • 2019 - 2020 Recommended

Updated 02/14/2020

Reviewed 02/14/2020

These apartments are very spacious and great decent for the amount charged for rent. I only suggest before moving in you do a deep walk thru with management and make sure everything works properly or you will be stuck with problems for a long time with… See More

Elevate at Jackson Creek Manager17/17/2020

Thank you for the overall positive review of Elevate at Jackson Creek! We appreciate the feedback on the move-in checklist and the compliments of the spacious apartments and competitive price. Thanks for choosing Elevate at Jackson Creek!

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Verified Resident 744357 • 2017 - 2020 Not Recommended

Updated 02/13/2020

Reviewed 02/13/2020

I was somewhat disappointed shortly after moving in and it never really got better. The office staff was friendly enough, but that was the best part. Maintenance blew off the majority of things that were not simple one visit fixes. The community has come under new… See More

Elevate at Jackson Creek Manager14/14/2020

Thank you for bringing your concerns to our attention. We're sorry to hear that you had this experience with previous management and we would like to improve your stay however we can. If you have any continued trouble with maintenance or have any questions regarding the water bill, please come to the office and we will be happy to address any of those concerns with you. We hope to hear from you soon.

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Verified Resident 743598 • 2020 Recommended

Updated 02/10/2020

Reviewed 02/10/2020

Paishance has been absolutely wonderful through the whole process. She's very attentive and does what she can to help. The rest of the team has also been very kind and always willing to jump in to make sure things are good. My only issue has been… See More

Elevate at Jackson Creek Manager12/12/2020

Thank you for the compliments of Paishance and the rest of the team! Our associates at Elevate at Jackson Creek, are always working hard to make sure each of our residents feels comfortable and taken care of so we are happy to hear your experience reflects that hard work. Thank you for the kind review and please let us know if you need anything!

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Verified Resident 742204 • 2018 - 2020 Recommended

Updated 02/05/2020

Reviewed 02/05/2020

The neighborhood is nice overall and I have not had any problems with other residents. The office could be more responsive to phone calls, but other than that, the staff does hold events in the community that is inclusive to all residents.

Elevate at Jackson Creek Manager06/06/2020

We are glad that you enjoy the neighborhood and community. We will work to improve in communicating with you moving forward and please feel free to come to our office if you are having trouble reaching us over the phone as we want to help you as soon as we can. We are glad that you enjoy our events and look forward to continuing to accommodate you.

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Verified Resident 741877 • 2019 - 2020 Not Recommended

Updated 02/04/2020

Reviewed 02/04/2020

Maintenance does a poor job at repairs and cleaning up their mess afterwards. The rent should be less considering the condition of the units. The staff is also very hard to get in touch with. They are always busy.

Elevate at Jackson Creek Manager05/05/2020

Thank you for your honest feedback. We apologize for any issues you've experienced with slow maintenance and getting a hold of our staff lately but we would like to make it up to you. Please come to our office at your earliest convenience so we can learn more about your maintenance concerns and establish a dialogue to cultivate better communication between us. We hope to hear from you soon!

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Verified Resident 735736 • 2019 - 2020 Not Recommended

Updated 01/27/2020

Reviewed 01/13/2020

Roaches & nasty. Service is not great. They expect u to live with a few roaches. Apartment was not ready when they leased it to me. Standing water when it rains right where you walk to & from car. Literally right by the stairs. Eventhough I… See More

Elevate at Jackson Creek Manager16/16/2020

We sincerely apologize for any trouble you've had with pests and we assure you that our team strives to accommodate you the best we can. Please come to our office at your earliest convenience to speak with us about the gift card and any solutions we can implement to help you feel more comfortable in your home.

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Verified Resident 685882 • 2016 - 2020 Not Recommended

Updated 01/27/2020

Reviewed 08/26/2019

My experience is been fine , nice place to live ... maybe one little thing, my check to pay rent last November 2019 was lost at the Office and I was charged $100 , it was their (office) mistake since that was done November the 1st...… See More

Elevate at Jackson Creek Manager28/28/2019

Thank you for your gracious review of Elevate at Jackson Creek! Our team is happy to hear that our residents are loving the amenities and are getting along with one another. We're honored to have you as a resident!

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Verified Resident 739047 • 2020 Recommended

Updated 01/25/2020

Reviewed 01/25/2020

I was a first-time homeowner, with little credit. I now have a home. The negatives for me, we're not paying attention to the lack of light fixtures in the home. So check for that, cause I thought that was a given. I would still advise someone… See More

Elevate at Jackson Creek Manager27/27/2020

Thank you for your positive review! We are glad to read that you found Elevate at Jackson Creek to be clean and conveniently located. We appreciate the recommendation and we wish you well in your new home!

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Verified Resident 738368 • 2020 Recommended

Updated 01/22/2020

Reviewed 01/22/2020

Nice nice nice nice nice nice nice ok ???????????????????????????????? Thanks for the update on the below request I have nothing to add the community I would recommend to others. I have been here over 2 years I feel safe, it's quiet, always upgrading. See More

Elevate at Jackson Creek Manager23/23/2020

Thank you for the high rating of Elevate at Jackson Creek! Our team is happy to know that you are satisfied and that your request was completed efficiently, too. Thanks for letting us know! If you ever need anything more, please just stop by our office. Take care!

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Verified Resident 738296 • 2020 Recommended

Updated 01/22/2020

Reviewed 01/22/2020

Nice community, lots of activities. My kids love the area. Would recommend to anyone looking for family like community very nice atmosphere. They care about the residents And families friendly environment

Elevate at Jackson Creek Manager23/23/2020

Thank you for the amazing review of Elevate at Jackson Creek! We are excited to see you love our community and activities so much that you're proud to call our community your home. Let us know if there is anything else we can do for you and we hope you continue to enjoy your stay!

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Verified Resident 736767 • 2019 - 2020 Not Recommended

Updated 01/16/2020

Reviewed 01/16/2020

The leasing staff is completely unresponsive. I suppose for the price point this is a sufficient apartment to live in, but you better have a lot of time to deal with the leasing staff because they take forever to get back to you or answer a… See More

Elevate at Jackson Creek Manager17/17/2020

We understand that you are having some trouble reaching us and we would like to make it up to you. Please come to our office at your earliest convenience so we can go over any suggestions or concerns you may have. We look forward to helping you and improving your stay!

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Verified Resident 735884 • 2017 - 2020 Not Recommended

Updated 01/13/2020

Reviewed 01/13/2020

Desafortunadamente, desde que entro en efecto esta administraci?n a sido fatal. Mal servicio general, desde el administrativo hasta los de mantenimiento, estoy esperando por meses que ne reparen m?s de 7cosas da?adas, y por fumigaci?n llevo esperando meses y meses. Aparte de eso subieron la basura… See More

Elevate at Jackson Creek Manager16/16/2020

Gracias por tu evaluación Estamos decepcionados de leer acerca de su experiencia y nos gustaría ayudarlo. Cuando tenga un momento, comuníquese con nuestro equipo de administración y visite nuestra oficina. Agradeceríamos la oportunidad de discutir sus inquietudes y revisar las opciones. Gracias de nuevo por su evaluación y esperamos hablar con usted pronto.

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Verified Resident 735729 • 2017 - 2020 Not Recommended

Updated 01/13/2020

Reviewed 01/13/2020

I have lived in this apartment complex since 2006, and have been ok with living here until crime started getting bad and since this new management company took over there seems to be no communication about crime. This management team just doesn't seem to care or… See More

Elevate at Jackson Creek Manager16/16/2020

Thank you for the feedback and for bringing your concern to our attention. We urge you to contact the proper authorities if you are witness to any criminal activity, especially outside of business hours. If there are any lingering concerns that you currently have, then please come to our office and let us know. Our goal is to help you feel comfortable in our community and we look forward to helping you.

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Verified Resident 735118 • 2019 - 2020 Recommended

Updated 01/10/2020

Reviewed 01/10/2020

I been living in this apartment for less than one month and I like this.i like the environment,community,location....customer service at the leasing office are hood also.i suggest to work on maintenance team so that they can sold issues in the apartment quickly Thanks

Elevate at Jackson Creek Manager12/12/2020

We are so excited to see that you've come to enjoy our community, location, and team! We appreciate the feedback and will definitely relay it over to maintenance as we aim to improve your experience in any way we can. Thanks for choosing Elevate at Jackson Creek!

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Verified Resident 734582 • 2019 - 2020 Not Recommended

Updated 01/08/2020

Reviewed 01/08/2020

A lot of problems with the apartment upon move in date. I put in work orders and it generally takes them a 1 week to 1 month to show up, they do a quick fix but never permanently fix the issues. It's been 6 months and… See More

Elevate at Jackson Creek Manager12/12/2020

We understand that you had a less than great move-in and some delays in maintenance so we would like to apologize. We would like to make it up to you by learning about any lingering issues you may still have and working to resolve them as soon as possible. Please come to our office at your earliest convenience so that we can escalate your request as needed. Talk to you soon.

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Verified Resident 734576 • 2019 - 2020 Recommended

Updated 01/08/2020

Reviewed 01/08/2020

Maintenance cleaned my floor with a rag and it still have spots and stains every where my refrigerator handle looks burned I wish they will Properly clean my floor with a machine or a floor solution. Not a rag See More

Elevate at Jackson Creek Manager12/12/2020

We understand that you are not satisfied with the cleanliness of your floor so we would like the opportunity to make things right. Please submit a maintenance request or come directly to our office so that we can resolve this concern for you as soon as possible. We look forward to helping you.

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Verified Resident 733870 • 2016 - 2020 Not Recommended

Updated 01/06/2020

Reviewed 01/06/2020

Not as well kept as when I moved in, and the new property management doesn't keep the grounds as maintained also get ready to receive a million outdated emails everyday. I have noisy neighbors who play radio at 12 am .

Elevate at Jackson Creek Manager07/07/2020

We apologize for any issues you've experienced with noisy neighbors so far. Your comfort is our priority so we would like the opportunity to speak with you about the grounds and emails you are receiving so that we may come to a resolution. We look forward to helping you.

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Verified Resident 721122 • 2018 - 2019 Recommended

Updated 12/30/2019

Reviewed 11/25/2019

It's a great community, trash builds up, and it takes a very long time for maintenance show up. They hardly answer the phone. If possible if they get more help. And to have a button on the trash COMPACTOR so the trash want build up.

Elevate at Jackson Creek Manager26/26/2019

Thank you for giving us a 5-star rating! It makes us happy to know that you're having such a wonderful experience at our competitively-priced and accommodating community! Please let us know if there is ever any maintenance you need help with and we will work to resolve those concerns. Thank you for choosing Elevate at Jackson Creek!

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Verified Resident 632813 • 2018 - 2019 Not Recommended

Updated 12/30/2019

Reviewed 12/30/2019

The complex is ok. Simply ok.. They do way to many inspections. Sometimes it feels they are in my home more than me. The plus it is quiet, I like my neighbors. They are making renovations to the property. A new management just took over. I… See More

Elevate at Jackson Creek Manager06/06/2020

Thank you for reaching out. Our goal is to provide residents with a great living experience and we'd love the chance to do that for you. When you have a moment, please visit our office to discuss your concerns in more detail. We appreciate your time and look forward to turning your experience around soon.

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Verified Resident 727566 • 2019 Not Recommended

Updated 12/13/2019

Reviewed 12/13/2019

The front office upon move in was hopelessly lost and while the cost of the units were lower then anything else in the area hence why we continued with the application process. However since then 6 months into renting we have frequently been ignored forgotten about… See More

Elevate at Jackson Creek Manager15/15/2019

Thank you for your honest feedback. It's reviews like this that help us keep track of where we may need improvements. In this case specifically, please know that we fully understand your frustration and we want to sincerely apologize for any miscommunication about your maintenance calls. We would appreciate the opportunity for us to remedy this situation. Please contact us at your earliest convenience so that we may discuss your feedback in more detail and help you feel more comfortable in our community.

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Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
N/A
SQ. FT.
541
Available
Avail.
N/A
Model
1 Bedroom A

Contact Property

Price
N/A
SQ. FT.
703
Available
Avail.
N/A
Model
1 Bedroom B

Contact Property

Price
N/A
SQ. FT.
714
Available
Avail.
N/A
Model
1 Bedroom C

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2 Bedrooms, 1 Bathroom

Price
N/A
SQ. FT.
844
Available
Avail.
N/A
Model
2 Bedroom A

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2 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,048
Available
Avail.
N/A
Model
2 Bedroom B

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3 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,241
Available
Avail.
N/A
Model
3 Bedroom A

Contact Property

Price
N/A
SQ. FT.
1,533
Available
Avail.
N/A
Model
3 Bedroom B

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Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Make your way home to Ashford Jackson Creek! Experience the best in apartment living while enjoying sophisticated custom interior upgrades to include our beautiful wood-style floors, chic stainless steel appliances, stylish designer finishes, and much more! Residents of Ashford Jackson Creek experience a full menu of amenities designed with your desires in mind. Cool off in our relaxing outdoor pool, enjoy a play date with your pet at our new bark park, or engage your core during a vigorous workout in our fully equipped fitness center. Reserve your new home today and discover what it means to Live Life Better!

Office Hours Closed

Sunday: 01:00 PM - 05:00 PM

Monday - Tuesday: 09:00 AM - 06:00 PM

Wednesday: 10:00 AM - 06:00 PM

Thursday - Friday: 09:00 AM - 06:00 PM

Saturday: 10:00 AM - 05:00 PM