|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||9 days|
4350 Jimmy Carter Blvd
Norcross, GA 30093
|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||9 days|
Hello, We appreciate you bringing this matter to our attention. At Grove Point we strive to offer the best living experience possible as well as the highest level of customer service we can provide and will be looking into this matter further. We would love the opportunity to speak with you more so we can better understand your situation. We are sorry that you have had an unpleasant experience and would like to try to ensure this does not happen again in the future. Please contact us at 770-621-0055 at your earliest convenience so we can discuss the matters listed in your review. Grove Point Manager.
Thank you so much for this review! We are here to offer you any assistance you may need in finding your new home. We can't wait for you to visit our community. We would love the chance to show you around. Please do not hesitate to call or email us with any questions you may have. We are here to help. Grove Point Management Team 770-621-0055
We really appreciate you taking time to offer feed back on our performance as a team here at Grove Point Apartments. We strive to offer great customer service and to make Grove Point home for our residents. If there is anything we can do to further assist you, please feel free to contact me at 770-621-0055 Grove Point Management
Hi Lourdes, thank you so much for your positive feedback. We appreciate you as our resident and we strive to provide everyone with a five star experience at Grove Point. Please let us know if there is anything we can do to assist you in the Future.
Thank you for sharing this feedback and are sad to learn you are not having a five-star experience here. We did notify the local animal control and had them out. I will reach out again. Also, the issue with your breaks (washer and cooking issue) can be addressed by our professional maintenance team, if you give us a call.
Dear Resident, Thank you for taking the time to give us a review, we truly appreciate, care and love our residents, we work hard every day for you to feel happy with our community and service. Please let us know if you should need anything in your home and we will be happy to assist you. We are so thankful that you are our resident and most importantly that you enjoy living at Grove Point Apartments. Sincerely, Lorena Figueroa Business Manager
Dear Lauren, Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come! You are right, we clean our community every morning to make sure our residents are happy. It is truth that we make sure the area on new move ins are nice and clean but also we take turns on pressuring wash every building, breezeway, hallway and stairs. Please let us know if you should notice areas that might need our attention and we will be happy to clean up. Long time residents like you are our priority to keep proud to call Grove Point Apartments your home. Sincerely, Lorena Figueroa Business Manager
Dear Resident, Thank you for taking the time and give us a review, we want you to be happy with our service and community. The reason our pet fee is high it is because sometimes it causes a lot of damages in the apartments if the cat, dogs are not properly trained, we have to pick up the carpet, seal the floors, replace it and the same way with vinyl, sometimes the wood such as doors, patio rails are damaged as well, I am not saying every situation is the same but in my experience the expenses are much higher than what we charge per pet. Please let me know if you should need anything at your apartment home and I will be happy to assist you at [email protected] Sincerely, Lorena Figueroa/ Business Manager
Dear Resident, Thank you for taking the time to provide us your feedback, please know that you can always contact me directly at [email protected] and I will respond the same business day. Thank you, Lorena Figueroa Business Manager
Dear Ramsayscovil, I truly apologize for the inconvenience and the experience you had when transferring into this apartment. We work hard to provide clean and organized homes and community, unfortunately sometimes things happens that are not under my control and I completely understand that you and your family do not want and do not deserve to live in an apartment with pest issues. When this apartment was getting ready for you nobody reported seeing any roach problem to me or any member of my staff. You did have the opportunity to chose the location, you did the move in inspection and I heard you telling to my leasing consultant that you were happy with the apartment. It is possible that the roaches came into your home after you move in from other apartments near you, unfortunately we do have residents that never report this problem to us and here are the consequences. I explained before, this is a 30 year old property and we cannot guarantee you that you will never see any roaches this is why we have a contract with a vendor to treat apartments that report to us any pest issues, this statement said by me before does not means that it is acceptable to live with roaches nor do I live with them. I did my best to help you on resolving this matter and I am happy to know that it was worked out for you and your family. Wishing you the best. Sincerely, Lorena Figueroa Business Manager Grove Point Apartments
Dear Resident, I am very surprised reading your review as we have been cleaning building by building since we took over Grove Point last April. I do truly appreciate the time you are taking to give us a review, this is the reason on having these websites so we can hear from you and your experience. I apologize for your unhappiness and will correct the problem as soon as possible. You are right, we have not painted the stairs/breezeways but we do work hard every single day picking up the grounds and blowing up our breezeways, we have also asked our residents to please help us to keep our community clean. Please do feel free to email me directly at my email [email protected] I would love to have your full name and address so we can correct this issue at your porch. Sincerely, Lorena Figueroa Business Manager Grove Point Apartments
Dear Resident, We sincerely appreciate the time you take to give us a review, we are here to serve you and to make sure you are happy with your home and community. Please contact me at my direct email if you should need anything at your home at [email protected] Thank you. Lorena Figueroa Business Manager Grove Point Apartments
Hello Phat, I would like first to apologize for the bad experience you are having at our property, unfortunately crime happens everywhere all the time and trust me I completely understand your situation and I wish I could have helped you better but we need to follow your lease agreement, this is a legal signed document and there is nowhere stating that due to crime you can be release from your obligations. We are glad that you are sharing your experience, this is the point of this websites so our residents at Grove Point and other communities know what is happening therefore, will take additional precautions, as a resident I understand your frustration because I am not only the property manager, I am also a resident at Grove Point Apartments and what happened to you could possibly happened to me, nowhere, no one can assure our security, as I told you on the phone I have lived and worked on properties with cameras and gates closed 24 hours and still crime happens unfortunately. I truly believe we responded and were there for you when the incident occurred, our courtesy officer and our service director responded accordingly, we secure your door and the next day we called a contractor to do the repairs completely. By the time this incident happened you have already provided us your notice to move out due to personal reasons not because of the crime at our property so, I completely understand your frustration of having to pay the termination fee and there is nothing I can do about it. We work very hard to provide the best experience possible for our residents. We took this situation seriously and a resident communication letter went out the next business day of the incident. We have contacted our local Police Department and requested more patrolling in the area. Grove Point is a nice place to live, we do received bad surveys from frustrated residents not because we failed but because we have to follow our guidelines and be equal with everybody. We have great numbe
Dear Anonymous, We are so happy to hear you love your home, that is our main goal here at Grove Point Apartments! We truly appreciate for you taking the time to give us a review. Please contact me directly if you should need anything else and we will be happy to assist you. [email protected] sincerely, Lorena Figueroa/Business Manager
Tonya, Unfortunately I do not recall you as one of my residents, I am not sure if you are a former as I cannot find your name in the system, however, I would love to hear from you and be able to help you on your needs with any issue you might have in the apartment. Please feel free to contact me at my direct email [email protected] Sincerely, Lorena Figueroa/ Business Manager
Dear Leticia, Thank you so much for taking the time to give us a review. We appreciate you as our resident. Please let us know if you should need anything at your home. Sincerely, Lorena Figueroa Business Manager
Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!
Dear Anonymous, I am so glad and happy that you have noticed out hard work and I can assure you that we still have way to go, as we strive to provide a nice and clean community to all our residents. I sincerely thank you for appreciating our efforts and please do not hesitate to contact me if you notice areas that needs our attention or anything you should need at your apartment home, we are here to serve you. Please fell free to contact me at anytime at my direct email [email protected] Lorena Figueroa/Business Manager
Hello Anonymous, First we would like to apologize for any inconveniences that you had on your move in date. As I expressed in the past, Grove Point was built in 1990 and even that we have had upgrades inside the apartments we do not promise everything new. We sincerely strive to provide our apartments with everything working and I personally check with my residents on their service requests being completed at the residents satisfaction. Please contact me at my direct email with the promise I will respond the same business day. We are here to serve you and to make sure everything works in your home accordingly. Lorena Figueroa/Business Manager
Dear Boombam2, I apologize for any inconvenience you had or still have, we do have changed pest control company and it seems doing a great job, please feel free to contact me at my direct email: [email protected] and I will be happy to assist in anything that you should need. Sincerely, Lorena Figueroa Business Manager.
Thank you so much for taking the time and send a review, we truly appreciate our residents and please feel free to contact me if you should need anything at your home, we are here to serve you and happy to assist you. Sincerely, Lorena Figueroa / Business Manager
Dear Dawn, I sincerely apologize for all of the inconvenience you have found at your new home, I have been taking care everything as you requested and I am happy to hear you feel better in your apartment. As you know, I am here to assist you as my best ability and as I told you before my goal is for you to be happy in your home, with our community and our service. Feel free to contact me if you should need anything else and I will be happy to assist you. I was sincere when I told you I want residents like you in my property, we are here to serve you. Sincerely, Lorena Figueroa / Business Manager
Dear Anonymous, I apologize for the inconvenience on communicating with us, please email me directly at my personal email if you should need anything else. Sincerely, Lorena Figueroa Business Manager
Oh no! I am so sorry that you have had this experience at our community. Please give our office a call so we can speak more about this and take care of these issues. We want you home to be an enjoyable place to be.
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Grove Point Apartments offers newly renovated one, two and three bedroom apartment homes in Norcross, GA. Offering a host of desirable interior features that include modern kitchens, full sized washer dryer connections and generous storage, our apartment homes offer the well-balanced lifestyle you deserve. Community amenities include a refreshing swimming pool, playground, sport court, 24-hour access fitness center and business center. Located just outside of Atlanta’s perimeter, Grove Point provides convenient access to Interstate 285, putting you in the center of all the entertainment, dining and shopping districts. Come home to Grove Point.
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