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Park Trace Apartment

3450 Jones Mill Road

Norcross, GA 30092



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Office Staff
Resident 2014 - 2016 Recommended
Reviewed 11/06/2016
I'm approaching the end of a multi-year lease at Park Trace, and I have been very happy with my stay. While it hasn't been perfect, I would definitely be looking to renew if I didn't have to move to another state for business reasons. The Pros: Great staff. Nice and quiet community: Most everyone keeps to themselves, and there has been no problem with crime or noise during my stay. Virtually no bug problems in my building, rarely ever see even the smallest insect. Maintenance is *usually* (see below) quick in responding and fixing problems. Very few complaints in general. The Cons: Only reason I couldn't give 5 stars. During the start of fall last year our AC unit went out. Despite it getting consistently 80+ degrees inside due to GA weather, it wasn't considered an "emergency" because it wasn't hot enough outside and maintenance did not treat it as such. Took multiple calls and visits for them to permanently fix AC, which took a couple weeks. To their credit, when the heat went out about a month later, maintenance was quick to address & fix problem. The gate is often broken for multiple days, and has been open for weeks at a time, though this has not been an issue for a couple months. My final complaint is that the company that manages the complex occasionally runs promotions where people who leave reviews for the complex can win gift cards and prizes. Many reviews on ApartmentRatings come in short bursts and should probably be ignored when evaluating them. Regardless, I would still strongly recommend this complex to anyone looking for a nice and affordable option in the Norcross area.
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