Review History for Gabe_T593

Village West at Peachtree Corners


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Gabe_T593

Resident ā€¢ 2018 - 2019

10/25/2019

When we moved into our unit, the community was still under the previous management. One of the biggest issues, which I suppose is not even an issue but more of an inconvenience, was the loudness the came from our AC unit. The unit was very loud to the point that it made watching TV in our living room difficult. We submitted a maintenance request for one of the techs to come take a look and see if there was anything they could do. The tech came and just left a note saying that the unit was inspected and that everything appeared to be working. This was quite irritating as we knew the unit was working but what we wanted him to focus on was the loudness. We gave up trying to have them do something about it and figured there was probably nothing that could be done short of replacing the entire unit which we were sure was not going to happen any time soon. Once this new management came in, we submitted the request again. They sent a tech to come take a look and he actually found parts that were placed inside the unit which did not belong there and which were a big culprit of the loud sound that was coming from the unit - something the previous management tech could have done if he had actually cared about our request. After the tech removed these parts, the unit was significantly quieter. However, after some time, we realized that while the sound was better than it was before, it was still noticeably loud. Thus, we submitted another request. The techs came once again and, much to my suprise, they ended up replacing the main part in the unit that was making the sound as they said it was old. Needless to say, the unit works amazingly now and the difference in sound is night and day. This is thanks to the new management who does care about actually resolving the resident's requests and not just marking it off on their list. They could have very well told us what the previous management tech told us and just disregard our complaint but they chose to actually resolve it to our full satisfaction. I truly think this sort of management deserves every one of the five stars I can give them.

    Review 31 out of 276

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    Village West at Peachtree Corners

    March 2024

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