Review History for anonymous

The Retreat at Kedron


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anonymous

Resident 2017 - 2019

1/31/2019

Kedron itself is a great community. The cost of the apartment for its size, lack of new kitchen appliances and not truly fancy counter tops etc, add the lack of a real gym/fitness center in comparison to relative communities is a bit high. Rent should start at $1100. But I pay add in pest control +valet trash+ water and I pay $1450. But it will never go down. So whatever. .Particular Management has been confrontational about my justified demands for services I pay for and that has been my biggest disappointment. Due to my consumer reviews of service, I now feel like I have no grace period of paying by the 3rd (which was once a common courtesy). Now, if not by the 1st I am sent eviction letters to be forced out. It all goes back to when I reported extreme noise levels from an domestic abusive neighbor last year and my complaints went ignored until other residents reported the same concerns. My complaints were eventually verified and the culprits left the complex. I felt like we who complained saved lives. I realized later that some managers don't want to deal with issues in a timely fashion and would rather let issues fester. There was an issue with flora debris clogging up roof gutters and pine trees/other plants literally growing from the roof causing pest in my unit. Pest control explained that they had been advising managers to clean those gutter. When I complained in a formal series if emails, management made me out to be a whiny villain determined to boss them around instead of I was - a customer - having legitimate request for true maintenance of a faciliy I pay rent in. From the time of my first letter it took over half a year to see the gutters cleaned. .Other than these major issues- I like my neighborhood and peaceful surroundings in PTC.
    Manager

    2/5/2019

    The Retreat at Kedron Village Apartment Homes
    Thank you for your candor. We take great care to hire courteous, helpful professionals for our team, so we take accusations against them quite seriously. Genuine feedback from our residents is always welcome and appreciated. We agree that you're within your rights to draw attention to areas that need additional upkeep, and I'm concerned that you feel uncomfortable making complaints to our team. I'd like to learn more about what leads you to that conclusion, so we can take appropriate action. Will you please contact me at info@milestone-mgt.com? Remember to refer to this review and the apartment name in the subject line or body of your email, so we can expedite our response. I look forward to our conversation.

    Review 22 out of 123

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    The Retreat at Kedron

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